Everest Group

NOVEMBER 30, 2022

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service and technology providers, and investors.

Global Business Services 52

Global Business Services Research Management Right-Sizing 52

Everest Group

JANUARY 13, 2022

5 Success-driving Actions GBS Organizations Need in 2022. January 13, 2022 |. Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic.

Global Business Services 52

Global Business Services Research Service Management 52

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment In the wake of the Great Resignation and business uncertainty, enterprises have regarded Recruitment Process Outsourcing (RPO) providers as strategic partners capable of guiding them through the constantly evolving talent market.

Outsourcing 52

Outsourcing Service Global Business Services Shared Services 52

Everest Group

DECEMBER 13, 2022

December 13, 2022 |. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023. LIVE WEBINAR. Key Issues for 2023: Rise Above Economic Uncertainty and Succeed. Hrishi Agarwalla. Everest Group.

Sourcing 98

Sourcing Global Business Services Shared Services Marketing 98

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. March 10, 2022 |. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Global Editor-in-Chief.

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

AUGUST 25, 2023

This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.

Nearshoring 52

Nearshoring Jobbing Government Global Business Services 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

JUNE 23, 2022

June 23, 2022 |. Head - Global Business Services. LINKEDIN LIVE. Conversations with Leaders | A LinkedIn Live Series | Episode 2. 9 am CDT | 10 pm EDT | 2 pm GMT | 7:30 pm IST. Register Now for the LinkedIn Live event! Rohitashwa Aggarwal. Vice President. Everest Group. Japan Tobacco International (JTI).

Advisory 52

Advisory Global Business Services Research Service 52

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters?

Global Business Services 52

Global Business Services Advisory Research Jobbing 52

Everest Group

APRIL 5, 2022

April 5, 2022 |. Global business services (GBS) organizations remained resilient in the face of the pandemic; however, they now must confront a global talent shortage, particularly in digital and high-value skills, to continue delivering business value and fulfill heightened expectations of the enterprise.

Global Business Services 52

Global Business Services Management Service 52

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. But with another roll of the dice, possibilities abound: Pull for new services. Global Online Editor. Shared Services & Outsourcing Network. linkedin live.

Global Business Services 52

Global Business Services Shared Services Outsourcing Sourcing 52

Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. LinkedIn LIVE. Rohitashwa Aggarwal. Everest Group.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

MARCH 8, 2022

March 8, 2022 |. We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. LIVE WEBINAR. 5 Success-driving Actions: How to Unlock Untapped, Affordable Talent. Parul Jain. Practice Director.

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

APRIL 7, 2022

April 7, 2022 |. Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. 10-11:30 am EDT / 7:30-9 pm IST.

Co-Sourcing 52

Co-Sourcing Global Business Services Government Collaborations 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. 4 position.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

The Hackett Group

NOVEMBER 9, 2021

More importantly, we believe this momentum should continue into fiscal 2022.”. Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services.

Pharmaceuticals 97

Pharmaceuticals Information Technology Global Business Services Finance 97

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

DECEMBER 1, 2022

December 1, 2022 |. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. Participation is limited to enterprise leaders (no service providers).

Automation 52

Automation Global Business Services Government Collaborations 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. The following five types of CoEs help enterprises to drive stronger business performance. Why GBS organizations are the right candidates for building CoEs.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

DECEMBER 8, 2023

3 positions in expectations for 2022 and 2023, respectively. “’Do Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

MAY 19, 2022

May 19, 2022 |. Summary As you are likely experiencing first-hand, retail and consumer packaged goods (CPG) Global Business Services (GBS) organizations have evolved from internal providers to strategic partners to the enterprise, driving operational and technological advancements. 8:30 am EDT | 6 pm IST.

Retail 52

Retail Government Collaborations Global Business Services 52

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 59

Shared Services Sourcing Sales Collaborations 59

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

OCTOBER 20, 2022

Oct 20, 2022 |. Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. GBS Capabilities Powering the Insurance Enterprise of the Future. 8:30 AM EDT | 6 PM IST.

Insurance 52

Insurance Global Business Services Collaborations Jobbing 52

Everest Group

JANUARY 26, 2022

Latin America and the Caribbean, although supported by a stable population pyramid and featuring strong pockets of expertise in contact center and IT services, is hampered by dicey geopolitical and macroeconomic situations. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%).

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

JANUARY 27, 2022

Now is The Time to Refresh Your Global Talent Strategy. January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST. Could Africa be the Next Great Talent Pool? Parul Jain. Practice Director.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. Supply chain disruption was one of the biggest pain points in 2020-21.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52

The Hackett Group

MARCH 23, 2023

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. NASDAQ: HCKT). About The Hackett Group The Hackett Group, Inc.

Research 98

Research Advisory Human Resources Analytics 98

Everest Group

MARCH 31, 2022

March 31, 2022 |. Summary Global business services (GBS) organizations faced the COVID-19 challenge head-on and emerged as an established asset for the enterprise. I consent to the use of the Personal Data I provide for the provision of information relating to Everest Group's goods and services. Δ 6:00 PM IST.

Human Resources 52

Human Resources Global Business Services Collaborations Jobbing 52

Zinnov

MAY 6, 2022

Automation has a major role to play across these critical areas which will make it a true business and technology imperative in 2022. We are at the tip of the iceberg with enterprises expected to spend a little over USD 20 Bn in 2022. Consequently, Automation today represents a sizeable market opportunity of USD 300 Bn+.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59

Zinnov

SEPTEMBER 5, 2022

Celonis has been using that money to make acquisitions (they acquired PAFNow in March 2022 for around USD 100 Mn), build partnerships with ecosystems, and build a stronger leadership team. Which company is poised to strengthen its existing capabilities through buy/build/partner to offer full stack Automation services to enterprises?

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Zinnov

SEPTEMBER 5, 2022

Celonis has been using that money to make acquisitions (they acquired PAFNow in March 2022 for around USD 100 Mn), build partnerships with ecosystems, and build a stronger leadership team. Which company is poised to strengthen its existing capabilities through buy/build/partner to offer full stack Automation services to enterprises?

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52