Metasource

OCTOBER 4, 2022

With inflation reaching a 40-year high in June 2022, nearly half of all Americans are falling deeper into debt as they struggle with the rising cost of living. What Debt Settlement Process Automation Is. Here are a few benefits of adopting a debt relief process automation solution: Improve speed to settlement.

Automation 52

Automation Out-Tasking Human Resources Efficiency 52

Zinnov

MAY 30, 2023

Generative AI’s posterchild, ChatGPT, which was first launched on November 30 th , 2022, quickly gained popularity, with 1 Mn users signing up in just the first week. For example, organizations can now use Large Language Models (LLMs) to automate the training of customer intents. By now, it has over a 100 Mn user base.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Simplr

DECEMBER 17, 2021

What does 2022 have in store for conversational commerce and ecommerce in general? . Simplr CMO Daniel Rodriguez shared three trends that will be top-of-mind for ecommerce, CX, and digital professionals as we enter 2022 at Kustomer NOW 2021. In 2022, backlogs will get worse before they get better.

Sales 97

Sales Right-Sizing Customer Service Call Center 97

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work. Here are 5 signs it can.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

Metasource

MARCH 3, 2022

Employees are left having to work overtime to process these incoming documents and respond to customer service needs, all while maintaining fast response times. Burnt-out employees and unavoidable customer service issues. How debt relief process automation drives digital transformation. The result?

Automation 52

Automation Business Process Outsourcing Out-Tasking BPO 52

Automation Anywhere

FEBRUARY 22, 2021

In its article “ The cloud imperative for the banking industry, ” Accenture states cloud investment has grown strongly in recent years and is predicted to continue growing at 15 percent annually until 2022. Moving up Why is cloud automation rising to the forefront in banking? The average bank has 58% of its workload in the cloud.

Banking 98

Banking Automation Robotics Process Automation Flexibility 98

Hyland

JULY 5, 2022

In short – business is software-driven and building custom software solutions makes business more competitive. > Hyperautomation in financial services. And the issues go beyond purely customer satisfaction. > Read it all: Harnessing hyperautomation to accelerate customer experience and resilience.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

NOVEMBER 10, 2021

Any organization with the realization of why customer experience matters , will know how to apply it as a strategic differentiator , digitally transforming to not only survive but thrive in these demanding times. Below we have discussed the top emerging customer experience trends in 2022. 1-Creating a Long-Term Customer.

BPO 52

BPO Outsourcing Analytics Company Focus 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. In 2021, we saw the definitive marriage between AI and Robotic Process Automation (RPA). Commonly referred to as “intelligent automation,” RPA + AI has a lot more functionality and versatility than basic RPA. It’s natural.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Premier BPO

JUNE 2, 2022

Deliver better customer service. Evaluate today’s popular technologies like IoT , VOIP , Disaster recovery, Office 365, Cloud Services, Cybersecurity, etc. Three pillars of data intelligence and automation. how to build data intelligence solutions into your MSP service offering. Managed Networking / NOC services.

Cybersecurity 52

Cybersecurity BPO Sales Collaborations 52

TTEC

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Customers feel the product and build relationships with the brand.

Retail 52

Retail Analytics Sales Research 52

Metasource

FEBRUARY 6, 2024

In fact, according to McKinsey , “executives from companies that have seen success with automation are twice as likely as others to report using human-in-the-loop designs.” Instead of relying solely on automated processes, HITL incorporates human expertise to handle complex, nuanced, or ambiguous tasks that machines might find challenging.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

Magellan Solutions

AUGUST 19, 2021

Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. Operating entirely through a digital interface, the ‘new normal’ in banking will have every company with one or more such providers of banking services. Next-generation banking automation.

Banking 52

Banking Retail BPO Finance 52

Metasource

MAY 5, 2023

By the end of fiscal year 2022, household debt in the U.S. As consumer debt has ballooned, so too have workloads and customer service expectations. In fact, Intercom found that 83% of support teams reported an increase in customer expectations in 2022. We’ll be at booth #7 talking about all things automation.

Out-Tasking 52

Out-Tasking Automation Customer Support Customer Service 52

Zinnov

AUGUST 10, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Anmay Shahlot, Project Lead, Zinnov. Laiye is one such Automation player that is making waves. How are its strategic acquisitions helping it build this expertise? An Underdog that Turned into a Wolf.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Anmay Shahlot, Project Lead, Zinnov. Laiye is one such Automation player that is making waves. How are its strategic acquisitions helping it build this expertise? An Underdog that Turned into a Wolf.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Pure Moderation

DECEMBER 15, 2022

from 2022 to 2030. Different trends, such as cloud computing, automation, data security, strategic partnerships, and other technological advancements, have become norms. As more and more companies hire third-party service providers, the BPO industry is poised to deliver positive and wide-ranging impacts. Source: Freepik.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

IBM Business Partners

MAY 25, 2023

It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. IDC 1 estimates the AI Services market will grow from approximately $36 billion USD in 2023 to approximately $65 billion USD in 2026.

Collaborations 104

Collaborations Research Finance Customer Service 104

Magellan Solutions

JANUARY 17, 2024

Technology Integration and Automation: Shaping the Future of Outsourcing in 2024 The future of outsourcing in 2024 is directly tied to integrating cutting-edge technologies like automation and artificial intelligence. This integration can improve operational effectiveness, resulting in more advanced services and lower customer costs.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Everest Group

APRIL 11, 2024

Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

31 West

SEPTEMBER 5, 2022

from 2022 to 2030. Managed services refer to outsourcing management processes to a third-party service provider. The easy integration of the latest technology into existing and new corporate frameworks makes managed services more facilitating for businesses. billion in 2022. from 2022 to 2030.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

from 2022 to 2030. Managed services refer to outsourcing management processes to a third-party service provider. The easy integration of the latest technology into existing and new corporate frameworks makes managed services more facilitating for businesses. billion in 2022. from 2022 to 2030.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

SEPTEMBER 30, 2022

Who is Leading Customer Experience Management (CXM) Services in Europe? September 29, 2022 |. The Customer Experience Management (CXM) market in EMEA is booming due to increased demand for outsourcing, as enterprises look to improve the customer experience, balance risk, and save money. 10:00 CDT | 11:00 AM EDT.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Management Service 52

Metasource

JUNE 29, 2023

It’s an approach to fitness and customer service that has kept Club Fit in business for 50 years with an ever-growing membership roster. Finally, around 2008, the company decided the binder walls had to go and they began a search for a digital solution that ultimately led them to MetaSource.

Management 52

Management Human Resources Automation Out-Tasking 52

IBM Services

SEPTEMBER 6, 2023

From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. Today, AI technologies are being used more widely than ever to generate content, improve customer experiences and deliver more accurate results.

Marketing 83

Marketing E-Commerce Out-Tasking Automation 83

Groove Technology

MARCH 10, 2022

While online shopping has advanced significantly over the last several years, it has become an indispensable service in the aftermath of the global pandemic. Retail eCommerce sales are expected to climb to $5.542 billion by 2022, according to projections. When a customer registers, always provide them with a verification link.

Retail 130

Retail Manufacturing Sales Customer Service 130

TTEC

JANUARY 17, 2022

Every customer service interaction is unique, each requiring its own combination of channels and tools. Leading contact centres understand that each person and tool have its strengths and weaknesses and create a better customer experience when combined appropriately. What is an IVR? What is a chatbot? The best fit.

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

Zinnov

AUGUST 4, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. Bn via an IPO , to less than USD 10 Bn by August 2022. Its operating losses have ballooned to USD 501 Mn in fiscal 2022 (GAAP basis).

E-Commerce 52

E-Commerce Automation Out-Tasking Customer Support 52

Everest Group

FEBRUARY 9, 2023

Since OpenAI released ChatGPT for public testing in November 2022, ChatGPT has generated a lot of buzz. Based on initial impressions, the technology holds great promise to enhance and revolutionize many industries, including customer experience , healthcare , logistics, banking , and education, among others.

Data Entry 52

Data Entry Supply Chain Management Out-Tasking Finance 52

Groove Technology

JUNE 6, 2022

What are the top 10 Mobile App Trends of 2022? This article examines the most recent trends and essential statistics in the mobile app industry for 2022. The Internet of Things (IoT) is a network of internet-connected devices that offer automated control and convenience to their users. billion on on-demand services by this year.

Service 130

Service E-Commerce Retail Out-Tasking 130

NoonDalton

AUGUST 21, 2023

These can range from: Customer service Data crunching Marketing Crafting software Handling IT concerns BPO essentially serves as an external powerhouse, letting businesses harness vast external know-how. Diving into the Deloitte Global Outsourcing Survey (2022) , we find that it’s not just about trimming costs.

BPO 52

BPO Out-Tasking Outsourcing Streamline Operations 52

VXI

OCTOBER 25, 2022

Los Angeles, CA (October 25, 2022) – VXI Global Solutions, a leading BPO and CX provider, was recently recognized by Everest Group as a Major Contender in their 2022 Customer Experience Management (CXM) Services PEAK Matrix® Assessment. Download the Everest Peak Matrix Report 2022 here.

Advisory 52

Advisory BPO Service Business Process Outsourcing 52

Perficient Digital Transformation

JUNE 24, 2022

Given the convenience and intuition of such sophisticated virtual assistants, they have proved to be especially useful in enhancing customer service and the overall customer experience. Such benefits include: Chatbots make customer service more accessible. Chatbots can be engineered to execute automated tasks.

Banking 59

Banking Out-Tasking Data Entry Call Center 59

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. From traditional customer service to growing trend of self-service or through supporting customers in their environment, CGS offers a hybrid approach. 10/14/2021.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

Avasant

OCTOBER 20, 2021

High-tech companies are looking at automation to reduce supply chain disruption and IoT to make production more efficient. They are looking at automation as well as augmented/virtual reality to deal with digital skills gaps. And they are using AI and analytics to enhance the customer experience and product design.

Reduced Costs 52

Reduced Costs Automation Design Analytics 52