Premier BPO
NOVEMBER 10, 2021
Below we have discussed the top emerging customer experience trends in 2022. Becoming a customer-centric company that puts the customer’s needs first is imperative to deliver both quality and quantity in service. 2-Omnichannel and Automated, yet Human. 82% of top companies focus on the human experience with digital technology.
SIG Speaks
SEPTEMBER 2, 2022
As procurement leaders continue to navigate varying crises of 2022, we have a host of events and resources on deck to keep your team at the forefront of best practices ! Prepare yourself and your team for the future of sourcing at the SIG PGlobal Executive Summit October 17-19, 2022! . Global Executive Summit. Subscribe. .
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SIG Speaks
DECEMBER 13, 2022
In California, the contract that just ended on July 1 st , 2022, was part of an extension of a previous agreement between the union and management in 2017. Automation is the answer to many of the bottleneck and inefficiency problems the ports are experiencing. A Different Kind of Disruption. All good advice!
31 West
MARCH 8, 2023
For instance, the company launched the San Diego update in the fourth quarter of 2022 and then Tokyo right after that. The company aims to deliver at least two upgrades annually. It also enables the IT teams to focus on core business areas, instead of doing manual stuff that can be easily automated with ServiceNow.
Metasource
SEPTEMBER 28, 2023
These technologies range from workflow automation to robotic process automation (RPA) to artificial intelligence (AI). Business process outsourcing gives knowledge workers back the time they need to focus on higher level, more value-adding tasks. What Are the Benefits of BPO?
Simplr
JUNE 14, 2023
Simplr’s second webinar in the ChatGPT Webinar Series took place on June 7, 2023 and featured Simplr’s own Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; and Rob Levin, Senior Partner at McKinsey & Company focused on Digital and AI transformation. You can watch the webinar on demand here.
Magellan Solutions
JUNE 18, 2020
FinTech, short for Financial Technology, improves and automates financial services and processes, and is necessary in the move towards a cashless society. The industry is forecasted to grow to over $26 trillion by 2022. FinTech outsourcing is a business strategy employed by financial technology companies.
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