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Perficient’s Key Takeaways: The Forrester Wave™: Digital Process Automation Software, Q4 2021

Perficient Digital Transformation

Digital process automation (DPA), also called process orchestration, leverages digital technology to perform a task in order to accomplish a workflow or function, such as the loan process at a bank. The Forrester Wave : Digital Process Automation Software, Q4 2021. Get the Report.

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How To Find Developers In 2021 - 10 Top Tips

Bydrec

Finding software developers is a difficult and time-consuming task for any company. In 2021, the rise of remote work has made finding talented employees more challenging than ever before. Hiring includes going through extensive hiring processes that can take months or even years just to find someone qualified enough!

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Perficient Listed in Forrester Now Tech: Robotic Process Automation Services, Q4 2021

Perficient Digital Transformation

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. Forrester Now Tech: RPA Services, Q4 2021 Report. Learn More About Perficient.

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Top Inbound Call Center Metrics to Measure in 2021

Mattsen Kumar

For example: If a contact center agent is on call for 6 hours out of a nine-hour shift, then the utilization will be 66.66% for the day. (6 In 2021, customers have been introduced to channels and support services, which allow them to access quality information at their desired hour of the day.

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Frontend Web Development Tools: Top 7 Tools In 2021

Designveloper

To help you figure out the future trends in the segment, this article will briefly list the top frontend web development tools and other critical components to render any site highly applicable. The Top 7 FrontEnd Web Development Tools In 2021. See also: Top Trending Programming Languages for 2021.

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21 Chatbot Statistics for 2021

Simplr

We’ve got you covered with the latest chatbot statistics for 2021. Read on as we share the latest stats and trends you need to know about chatbots in 2021. Some customers flat out don’t want to converse with bots, after all!) Assigning them straightforward and simple tasks like delivering FAQ details or automating returns!

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Top 10 Help Desk Management Software For 2021

31 West

A help desk with good workflows and API access reduces the tasks recurring over and over again as the support volume grows. Helps create a better strategy to bring out the best in a company. With gamification, it helps employers deal with heavy tasks. Monday.com is the best tool for managing tasks. Has customized SLA.

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