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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The 2021 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.

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How To Choose The Best Managed IT Service Desk Provider ?

31 West

When hiring a managed IT desk service provider, you must consider hard metrics and soft skills. As security has become a priority for all companies, people are seeking the help of qualified and experienced service desk providers to streamline their IT functions. 8 Tips to Choose Best Managed IT Service Desk Provider.

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Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. We are living in unprecedented times and brands must rethink best practices and build new strategies to deliver the best service possible.

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Top 10 Help Desk Management Software For 2021

31 West

John, an owner of a refrigerator company, helps customers with his service to fix all kinds of refrigerators. While you need to focus on your products and services, you need to make sure that you are focusing on ticket management, integration, allocations, tracking, reporting, etc. It is cost-effective and saves time.

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7 Industries That Need To Outsource Customer Services in 2021

Magellan Solutions

Other industries can outsource customer service and yield all of its benefits as well. In this article, we will discuss how outsource customer service solutions can help any type of industry succeed. What Industries Should Outsource Customer Service More? Here are 3D rendering service you can outsource now: 3D Modelling Service.

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SMEs Guide to Account Receivable Services 2021

Magellan Solutions

Ever heard of Account Receivable Services before? What is Account Receivable Services? Outsourcing accounts receivable services involves outsourcing duties like invoicing, generating statements, and reconciling customer accounts to a team outside of your company to complete. Why Outsource Account Receivable Services?

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ECommerce Call Center Services: What Are The Trends This 2021?

Magellan Solutions

ECommerce Call Center Services: What Trend Should You Follow This 2021? Ecommerce call center services have become a necessity for business shifting to the online market. With this in mind, what are the ecommerce service trends that we should look out for this 2021? Voice Searches Will Become The Norm.