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A look into the BPO & nearshore industry in times of global financial concern 

Redial

But even though we are facing times of uncertainty, for reasons that I will mention later, Business Process Outsourcing stands as one of the main alternatives for those companies that seek to stay in business. Despite the difficulties, government actions regarding the management and distribution of services are debated.

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Should We Be Worried About a Potential Incoming Inflation Tsunami?

NoonDalton

We had a big bear market in 2008-2009 because of too much debt. The debt situation is much worse than 2008-2009. ”. Digital projects that are well-planned and implemented must have a long-term deflationary effect on corporate costs and, as a result, product or service prices. Outsourcing as a Means of Overcoming Inflation.

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Customer Experience Continues to Transform Business Processes

Anexa

Obviously, CX is here to stay, and its connection with digital platforms and processes is everywhere. Buzz words like omnichannel, self-service and personalization have been shaping customer-centric business strategies for a decade. And while some organizations blamed COVID, the consumers were no longer buying it.

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Canadian Companies That Outsource and Why They Keep on Outsourcing

Magellan Solutions

It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. They offer goods and services related to telecommunications, health, safety, and security. TELUS is also an outsourcing company providing multilingual customer service and digital IT services.

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Top Countries Served by Philippine Call Center & BPO Industry

Magellan Solutions

The growth of business process outsourcing (BPO) in the Philippines has undoubtedly developed so fast. The reason why these top-earning firms are outsourcing in the Philippines is because of its people. Countries Outsourcing Services to the Philippines and Why. billion BPO industry in the Philippines.

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The Role of E-Discovery in the Legal Industry

Magellan Solutions

As such, legal research outsourcing is one way to complete the research process. This service is usually outsourced to freelancers or outsourcing companies. With legal research outsourcing, you can focus on building your case. And your outsourced team would have the right legal research tools.

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Manila is 3rd Top BPO Destination in the World

SourceFit

Manila, the Philippines’ capital, is the third leading business process outsourcing (BPO) destination in the world, according to Tholons Inc. The advisory firm recently released its list of 2013 Top 100 Outsourcing Destinations which had India’s Bangalore and Mumbai at first and second place.

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