The Global Small Business Blog

FEBRUARY 26, 2024

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why.

Service 226

Service Retail Banking 226

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 105

Data Entry Outsourcing Service Streamline Operations 105

31 West

FEBRUARY 27, 2024

As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services. The answer is by implementing a 24/7 support service. What is 24/7 Support? 24/7 support is imperative for the IT industry.

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Service Customer Support Out-Tasking Call Center 130

Forrester Digital Transformation

MARCH 20, 2023

In times like these, customer service teams are often pressured to cut costs – at all costs. It’s news to no one that the past few years have been tough. Having only just found some stability post-pandemic, companies are now thrust into a new economic crisis. While we don’t expect that to change entirely, we […]

Customer Service 236

Customer Service Service 236

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Partnering with a BPO service provider for your Shopify telephone support is brilliant. With highly trained agents available 24/7, you’ll enjoy top-notch customer service. Hey there, fellow Shopify merchants! With over 1.75

BPO 95

BPO E-Commerce Service Order Management 95

Groove Technology

SEPTEMBER 21, 2021

Offshore software development may include the following services: product design and architecture, coding and testing; development SaaS, Internet/Intranet, e-commerce, CRM, project management and other special web services solutions (including Web 2.0 solutions). Instead, all these problems and many more will be solved by the company.

Offshoring 246

Offshoring Software Service E-Commerce 246

31 West

MARCH 24, 2024

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. So what happens when DSPM becomes part of the customer service equation? This is essential in building trust and maintaining high standards for customer service within the technology sector.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

Forrester Digital Transformation

FEBRUARY 16, 2023

The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one. Not a huge […]

Customer Service 245

Customer Service Service 245

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Keep customers happy with prompt and efficient service. Are you ready to unleash the full potential of BPO chat support and take your customer service game to a whole new level? But with BPO chat support, you can scale your services up or down as needed.

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BPO Service Customer Service Right-Sizing 96

Everest Group

APRIL 16, 2024

Mainframe Services Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. LEARN MORE ABOUT Top Service Providers In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Service 52

Service Insurance Sourcing Research 52

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 94

Customer Service Service Customer Support Sales 94

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Everest Group

MARCH 26, 2024

Analytics and Artificial Intelligence (AI) Services Specialists Amid the macroeconomic headlines, many enterprises seek a proven RoI track record before committing to investments in Analytics and AI. These enterprises are seeking assistance from analytics and AI services specialists to run pilot projects and scale up implementations.

Analytics 96

Analytics Service Healthcare Marketing 96

V-Soft Consulting

FEBRUARY 16, 2024

In a business world fueled by speed and efficiency, solutions that empower employees and customers while streamlining service delivery are paramount. ServiceNow self-service portals are your answer to enhanced user experience and streamlined processes.

Efficiency 96

Efficiency Service Customer Support Management 96

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 73

Global Business Services Outsourcing Service BPO 73

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 52

Service Manufacturing Retail Insurance 52

Magellan Solutions

JANUARY 24, 2024

The ability answering service is your answer. The ability answering service is your answer. Our access answering service ensures that every call is responded to, giving your customers a positive experience. Discover how the ability answering service can elevate your customer service to new heights.

Customer Service 52

Customer Service Service Efficiency Banking 52

Everest Group

APRIL 2, 2024

Application Transformation Services – Europe As customers’ needs evolve and businesses strive for greater efficiency, the importance of application transformation has substantially increased for enterprises. Furthermore, there is a persistent emphasis on sustainability, compliance, and regulatory adherence.

Service 65

Service Manufacturing Engineering Marketing 65

IBM Services

NOVEMBER 14, 2023

In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. Shockingly, a staggering 33% of developers lack the necessary skills or resources, hindering their productivity in delivering products and services.

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Service Regulations Automation Banking 99

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

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Service Right-Sizing Analytics Regulations 105

IBM Services

MARCH 25, 2024

For other financial services firms outside of the insurance sector, property accepted as loan security might face climate-related risks as well. Many financial services firms will have to re-evaluate a significant portfolio of investments across the stock market. Financial services firms can use the tool for “what if?”

Insurance 91

Insurance Service Accounting Risk Management 91

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape. LEARN MORE ABOUT Top Service Providers

Marketing 59

Marketing Service Insurance Finance 59

Ivemsa

APRIL 17, 2024

Here’s how shelter services can help U.S. However, even if a company decides not to work under a shelter, shelter services can still apply, which includes assistance with permitting and certification to ensure companies have all they need to get applications processed more timely. Contact IVEMSA today to learn more.

Nearshoring 52

Nearshoring Manufacturing Service Administrative 52

Perficient Digital Transformation

MARCH 8, 2024

Have you ever wondered what happens if you connected Personalization with Sales and Service Clouds? The Personalization connector for Sales and Service Clouds exposes user data and server-side campaigns in Salesforce CRM for your contacts and leads. Ensure both elements are functioning seamlessly for immediate results.

Sales 110

Sales Service Manufacturing Healthcare 110

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions.

Service 98

Service Call Center Customer Support Customer Service 98

Magellan Solutions

JUNE 18, 2023

But it could be if only you’d utilize a few tools to boost business—just like a telephone answering service , perhaps? A dedicated contact center answering service might just be the ticket to the big time. As the name suggests, this type of service involves a real live agent acting as an answering service for all your client calls.

Service 97

Service Call Center Customer Service 97

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

The Hackett Group

MARCH 26, 2024

NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. As an SAP partner for over 25 years, our goal is to provide our customers with world-class service based on proven best practices and industry expertise. See [link] for additional trademark information and notices.

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Service Advisory Sales Analytics 105

Magellan Solutions

MARCH 22, 2024

However, managing IT systems can overwhelm business owners, particularly those without dedicated in-house IT departments, and this is where outsourced IT services come into play. This challenge makes outsourcing IT services a feasible alternative. IT outsourcing companies provide around-the-clock support and monitoring services.

Outsourcing 52

Outsourcing Service IT Outsourcing BPO 52

Intugo

APRIL 10, 2024

Expand Your Legal Team to Mexico with Intugo´s Legal Outsourcing Services Many U.S. Traditional Outsourcing VS Intugo´s Legal Outsourcing Services Intugo sets itself apart from traditional outsourcing firms by providing comprehensive support for team expansion into Mexico.

Outsourcing 59

Outsourcing Service Nearshoring Out-Tasking 59

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1.

Automation 52

Automation Service Robotics Process Automation Advisory 52

Intugo

MARCH 14, 2024

Intugo’s Customer Service Outsourcing: Your Rules, Your Culture Outsourcing customer services, which is the practice of delegating support responsibilities to external teams, has become essential for businesses pursuing practical and adaptable solutions.

Customer Service 59

Customer Service Outsourcing Service Outsourcing Operations 59

IBM Services

SEPTEMBER 8, 2023

3 ways Generative AI can improve your customer service It can feel challenging to know where to get started with AI and how to prove its value. Customer service is one area that presents immediate opportunities for AI to truly transform your customer experience. Let’s explore what you should consider and how to get started.

Customer Service 123

Customer Service Service Automation Management 123

Perficient Digital Transformation

JANUARY 4, 2024

The AI Services Landscape, Q1 2024 The recently published AI Services Landscape, Q1 2024 report by Forrester states that “Generative AI (genAI) created an AI awakening among business stakeholders and workers.” Contact us  now to discover how our expertise can take your business to new heights.

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Service Pharmaceuticals Engineering Efficiency 72