Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery. The following tips can help you optimize those outcomes with help from your outsourcing provider.

Finding the right Business Process Outsourcing (BPO) partner starts with knowing your company’s strengths, weaknesses, and key gaps that need expert support. Determine and define:

• Short- or long-term gaps in skills or delivery
• Time-consuming, repetitive tasks 
• Clear goals and metrics for your teams and tasks 
• Areas requiring advanced expertise
• Service delivery needs
• Timelines for meeting your goals
• Your expectations of an outsourcing partnership

Once you outline your business needs, take the time to research different companies that offer the services you seek, then ask for recommendations from industry colleagues. Your evaluation should include reviewing their team’s services and levels of expertise, assessing their ability to scale rapidly, and determining their approach to fostering a productive partnership with you. Look for a partner with experience in your industry and a track record of success.

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After you onboard an outsourcing partner, communicate your expectations and feedback clearly. By holding regular touchpoints and transparent conversations with your outsourced team, you’ll nurture their success and resolve potential issues proactively. Like employees, outsourced resources appreciate praise for a job well done and feedback if issues arise.

According to Jasmine Ingram, Director of Client Development, SEBPO, “Communication is critical. Be clear about your expectations from the get-go, and make sure you’re both on the same page about timelines, deliverables, and budget. This will make it much easier to navigate any challenges that may arise down the line.”

Think of an outsourcing company as an extension of your in-house teams. Engage your outsourced experts in team meetings and ask them for recommendations that may help improve productivity, efficiency, and performance. 

If you would like to change aspects of your outsourcing engagement or notice opportunities for improvement, ask your outsourcing company for their insights. Their extensive experiences position them as knowledgeable business resources, who can help you plan and enact changes to accelerate the goals you want to achieve.

As part of this collaborative partnership, your outsourcing provider should share ideas in a timely manner and work in unity with your organization because your success is their success.

“When an outsourcing partner understands your business, they are able to facilitate communications, training, and processes on your behalf. The SEBPO Team only needs to be trained once. We manage all subsequent trainings, so you can focus on value-added work,” said Todd Sautter, Vice President of Client Operations, SEBPO.

“While companies may engage outsourcing providers to deliver specific services, outsourced resources bring insights and expertise that can further improve your processes and performance.”

Optimize your outsourcing partnerships by including your outsourced team members in relevant meetings, setting clear expectations, and providing transparent feedback. Most importantly, be as invested in the outsourcing partnership as they are in you, and you’ll accelerate the achievement of your goals.

Wondering how outsourcing help can add value to your team? Contact us today for a no-obligation call to evaluate your business needs and to discuss how an outsourcing partnership can boost your productivity and performance.