article thumbnail

Let’s Discover The State Of Customer Obsession In Government

Forrester Digital Transformation

Government organizations that want to improve the services, benefits, products, and experiences that they provide to customers must focus relentlessly on customers’ needs. Most government organizations want to be more customer obsessed.

article thumbnail

Perficient Achieves Government Specialization Distinction with Pegasystems

Perficient Digital Transformation

Perficient is excited to announce that we have earned the Government Specialization Distinction (Americas) in the new Pega Partners program. Specialized partners are thoroughly vetted by Pega to bring deep vertical knowledge or specialized expertise to clients.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What can AI and generative AI do for governments?

IBM Services

When implemented in a responsible way—where the technology is fully governed, privacy is protected and decision making is transparent and explainable—AI has the power to usher in a new era of government services. AI’s value is not limited to advances in industry and consumer products alone.

article thumbnail

Putting citizens at the center of government services with AI

IBM Services

As governments around the globe continue experimenting with the use of AI, and looking into ways to tap into foundational models offered by generative AI, one important question stands out: How will citizens benefit from the technology? The public sector is called just that for a reason: the public should always be the priority.

article thumbnail

A look into IBM’s AI ethics governance framework

IBM Services

Yet while 79% of executives say AI ethics is important to their enterprise-wide AI approach , less than 25% have operationalized ethics governance principles. Looking forward Using the framework described above, IBM advances ethical AI governance through its product offerings.

article thumbnail

Perficient Included in Forrester Trends Report: Rethink Enterprise Applications Governance

Perficient Digital Transformation

Perficient, a leader in digital transformation, has been included as a company interviewed in Forrester’s recent report, “ Rethink Enterprise Applications Governance : Refocus Applications Governance And High-Performance IT Exploiting New Technologies To Win, Serve, And Retain Customers.”

article thumbnail

5 key areas for governments to responsibly deploy generative AI

IBM Services

In 2024, the ongoing process of digitalization further enhances the efficiency of government programs and the effectiveness of policies, as detailed in a previous white paper. AI plays a pivotal role in unlocking value from data and gaining deeper insights into the extensive information that governments collect to serve their citizens.