The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

• How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
• What are the top challenges?
• What is missing from the current operating model?
• What are best-in-class GBS organizations doing to find success?

Who should attend?

• Automation CoE leaders
• GBS CXOs and VPs
• GBS/GIC/GCC site leaders
• GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.