Magellan Solutions

AUGUST 20, 2017

Outsourcing your data entry is a strategy that is growing in popularity for businesses today, as more and more entrepreneurs are recognizing the benefits of outsourcing their non-core tasks, of which data entry usually falls under. . If you are one of the entrepreneurs who perform your own business’ data entry, or delegates this task to another employee, the following five advantages might help you see why it’s much better to outsource this task instead.

Data Entry 93

Data Entry Outsourcing BPO Jobbing 93

Chazey Partners

DECEMBER 5, 2017

Chazey Partners, a specialist global management consulting firm, is pleased to introduce the Shared Services Diploma credited by University of CEMA (UCEMA) Argentina. Chazey Partners … Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina Read More ». The post Chazey Partners helped with the design of Shared Services Diploma by UCEMA Argentina appeared first on Chazey Partners.

Shared Services 52

Shared Services Design Global Management Consulting Service 52

SourceFit

OCTOBER 12, 2017

There are plans for several EU firms to outsource in the Philippines due to the country’s workforce. Nordic Chamber of Commerce president Bo Lundqvist said the Philippines is an “outsourcing destination” for information technology (IT), accounting and graphic design jobs. EU ambassador to the Philippines and EU-Philippines Business Network committee chair Franz Jessen said the country can benefit from technology transfers as European firms hire local workers and establish operations

Outsourcing 52

Outsourcing Government Jobbing Information Technology 52

Future of Sourcing

JUNE 23, 2017

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How is the senior management of offshore headquartered service providers preparing for the future? While there are several versions of the predicted future, everyone agrees that this is a watershed moment in the evolution of the IT outsourcing and offshoring industry.

Offshoring 52

Offshoring IT Outsourcing Outsourcing Analytics 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

AH Anderson Consulting

JANUARY 17, 2017

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Techn

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Sarah Holliman

SEPTEMBER 5, 2017

I recently finished two-and-a-half days at Singularity University’s Global Summit (not to be confused with our own SIG Global Summit !). It was an incredible, mind-blowing, education-packed few days. Singularity packs their event with high-energy speakers who speak passionately on their area of expertise. I heard presentations on virtual reality, augmented reality, healthcare, leadership, socially responsible business, entrepreneurship, the future of work and so much more.

Jobbing 130

Jobbing Banking Outsourcing Healthcare 130

Magellan Solutions

JULY 4, 2017

Many healthcare providers find themselves in a challenging position every day, one that involves choosing between their patients and their desired service quality. In their attempt to provide a more professional, business-like treatment, sometimes the very people they committed to serve first, end up being relegated. This unfortunately common scenario can result in low patient satisfaction levels and unprofitability of the healthcare provider.

Outsourcing 67

Outsourcing Healthcare BPO Jobbing 67

Magellan Solutions

JANUARY 19, 2017

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that perception has shifted as well.

Call Center 67

Call Center Business Process Outsourcing Outsourcing Customer Service 67

Magellan Solutions

JULY 17, 2017

Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. One of the many services that give business owners these benefits is a phone answering service with the help of a virtual assistant. Outsourcing your phone answering service to a virtual assistant from the Philippines offers many attractive benefits, such as lower operational costs, more scalability, and higher ROI.

Outsourcing 66

Outsourcing Service Call Center Sales 66

Magellan Solutions

MARCH 14, 2017

2016 was a great year for the Philippine economy, which grew by 7.1 percent in Q3 and outperformed other emerging economies in the region. It’s projected to grow by as much as 6 to 6.5 percent annually over the next three years. The Philippine economy is buoyed by OFW remittances and the business process outsourcing (BPO) industry, with the latter exceeding the $21 billion revenue target set in 2015.

BPO 66

BPO Business Process Outsourcing Outsourcing Flexibility 66

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Magellan Solutions

OCTOBER 15, 2017

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their minds.

Sales 65

Sales BPO Outsourcing Customer Service 65

Magellan Solutions

OCTOBER 12, 2017

It is very common to see startup entrepreneurs brimming with passion about their new business idea, or even seasoned business owners who are so excited about their latest product or service that they pour in most of their resources to develop it. Sadly, it is also very common to see many of these bright-eyed entrepreneurs experience heartbreak when their business idea or newest product offering fails. .

Marketing 65

Marketing Research Service BPO 65

Magellan Solutions

AUGUST 24, 2017

To cater to the different and evolving needs of their clientele, the most competitive outsourcing companies today are offering BPO services that are not just enough to fill in the skill gaps but are perfectly suited to their client’s particular needs and preferences. The competition in the BPO industry is steadily increasing, as more and more clients are expecting customized BPO solutions that perfectly match their specific business needs.

BPO 65

BPO E-Commerce Service Outsourcing 65

Magellan Solutions

AUGUST 14, 2017

Many entrepreneurs dream of growing their business to the point that they have many satellite offices across the globe and employing thousands of people. But what some of these entrepreneurs don’t realize is at every stage of their business growth, there comes a whole new set of needs that must be met so their dreams for expansion will come true. .

Call Center 65

Call Center Outsourcing Manufacturing IT Outsourcing 65

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Magellan Solutions

JULY 9, 2017

It is something that all call center agents , particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry, complaining, confusing, chatty, or a combination of all these, the best call center agents are equipped with the right knowledge and skills to deal with them in the most professional manner possible. .

Call Center 65

Call Center Customer Service Jobbing Efficiency 65

Magellan Solutions

JULY 6, 2017

The plethora of outbound call center s all over the world can pose a challenge to clients who are looking to work with only the best. With so many outbound call centers to choose from, all claiming to be leaders in their industry, clients may feel confused and end up choosing an outbound call center that is not up to their standards, leading to wasted effort, money and time of a stressed client. .

Call Center 65

Call Center Outsourcing Sales BPO 65

Magellan Solutions

AUGUST 10, 2017

While appointment setting is an important job that delivers many benefits, many business owners still find the idea of calling your prospects or existing customers and offering them your products and services too frightening for them to act on it. And while some business owners are fine with the idea of setting the appointments by themselves, they just don’t have the time to perform this time-consuming task.

Sales 64

Sales Outsourcing Efficiency Jobbing 64

Magellan Solutions

JULY 11, 2017

To some degree, telephone answering services are underrated. Many business owners do not fully comprehend the amazing benefits that outsourcing telephone answering services can give to them and their entire company. For these business owners, it seems that telephone answering is not high up in the list of jobs that they should delegate to the experts.

Outsourcing 64

Outsourcing Service Call Center Jobbing 64

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Management

Magellan Solutions

MAY 28, 2017

Virtual assistants are undoubtedly one of today’s unsung heroes. The growing number of entrepreneurs who depend on them for their professional services is proof enough of the critically important role they play in our society. From sending emails to managing social media accounts, virtual assistants prove that having a helping hand, or hands, is key to working smart.

Out-Tasking 64

Out-Tasking Outsourcing Administrative Efficiency 64

Magellan Solutions

JANUARY 10, 2017

Outsourcing is known to reduce costs, and cost savings count the most for startups, which run on seed money. Regardless of how much funding you have to work with, a bit of prudence won’t hurt — so consider outsourcing voice services to a call center that can get the job done at a fraction of the price. Deciding which functions to outsource (and which ones to keep in-house).

Call Center 64

Call Center Outsourcing Offshoring Customer Support 64

Magellan Solutions

JUNE 13, 2017

Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. A global study of 1,440 reps found that these professionals fall into seven distinct profiles. Empathizers are the most common type, but Controllers were found to be the most effective at providing solutions.

Customer Service 63

Customer Service Call Center Service Jobbing 63

Magellan Solutions

AUGUST 3, 2017

Whether you are engaging in B2B or B2C business relationships, your business can benefit from having professional lead generation services. These services are responsible for giving you a consistent, regular inflow of qualified leads, without which your business will cease having new customers, making your business’ growth and expansion impossible.

Service 63

Service Sales Outsourcing Efficiency 63

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Magellan Solutions

JULY 2, 2017

Insurance operations can be a little bit difficult and tiring. Claims processing for one takes a lot of time as the process is meticulous and needs a lot of attention. There are insurance companies that are looking for outsourcing companies that will provide them the best service and will give them what they need. On the other hand, there are many outsourcing companies that provide claims processing support for insurance business.

Insurance 63

Insurance Operational Costs Outsourcing Accounting 63

Magellan Solutions

MAY 4, 2017

Regardless of the career path or business industry, the most successful professionals share one similarity: excellent communication skills. In the bustling call center and BPO industry, it is always the case that the most effective customer service representatives possess the most advanced communication skills. Considering that their job role requires hours of non-stop communication with different types of customers, it is easy to understand why this skill is non-negotiable, and why mastering it

Customer Service 63

Customer Service Call Center Service BPO 63

Magellan Solutions

JANUARY 12, 2017

You and your competitors have probably wondered about the same thing: when it comes to certain tasks and business functions, should you outsource or hire your own employees? With all the reported benefits of outsourcing , many startup entrepreneurs and established companies are considering outsourced services, if they are not yet already engaged with it.

Outsourcing 63

Outsourcing Offshoring Labor Costs Flexibility 63

Magellan Solutions

JUNE 29, 2017

Aside from the Filipinos’ intrinsic values of world-class hospitality and strong work ethic, another key factor why many business owners are outsourcing to Filipinos is because of their relatively high level of fluency in the English language. When you compare Filipinos’ English communication skills with the rest of their Asian neighbors, Filipinos are guaranteed to be included in the top ranks, if not at the first place.

Call Center 61

Call Center Outsourcing Administrative Engineering 61

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

Sourcing

Magellan Solutions

APRIL 19, 2017

With an ever-increasing population of buyers and consumers, one may think generating qualified leads is an easy task. But owing to the gradually fierce competition and the overwhelming information and distraction vying for your consumers’ attention, business owners and marketers have a task that seems insurmountable. Thankfully, there are a number of proven b2c lead generation ideas that you can utilize for your business, today.

Research 61

Research Marketing Accounting Business Process Outsourcing 61

Magellan Solutions

APRIL 10, 2017

Call center companies in the Philippines account for employing over a million Filipinos in the present day. This number is expected to still rise as the government targets 100,000 more hires this year. This sunshine industry attracts many Filipino job-seekers, majority of them young, fresh graduates, with their competitive compensation and benefits package.

Call Center 61

Call Center Jobbing Government Sales 61

Magellan Solutions

APRIL 6, 2017

Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Call center interview questions are different from other industry’s job interview questions because there is a certain skill set, knowledge, personality and values that call center employees must possess in order to succeed.

Call Center 61

Call Center BPO Jobbing Customer Service 61

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. workforce. What’s more is that they love technology, making it a part of their everyday lives.

Call Center 61

Call Center Offshoring Retail Customer Service 61

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Management