2015

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Bureau Veritas ISO 27001 Certification (Press Release)

Magellan Solutions

Sticky Post (Feature). Date Published: July 2014. Magellan Solutions Outsourcing Inc., a Philippine-based provider of contact center, back office and data processing services for small and medium enterprises and large organizations from around the world, has been awarded the International Organization for Standardization certification for Information Security Management (ISO/IEC 27001:2005).

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Philippines to Sustain Economic Growth

SourceFit

The Philippine economy is expected to sustain its upward growth trajectory regardless of next year’s election results, according to investment bank BofA Merrill Lynch. In its research note entitled “Asia 2016 Year Ahead,” Merrill Lynch disagreed with views that May 2016 election results could derail near-term growth and investment spending.

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Medical Billing Outsourcing: What You Need to Know

Magellan Solutions

Imagine a clinic as a startup company. The building blocks of any start-up company is a strong administrative and bookkeeping support system to oversee cash inflow and outflow, making sure that products and services are billed correctly while at the same time managing the timely settlement of bills to ensure minimum disruption in operations. This is quite a challenge for medical doctors especially since they often wear multiple hats – managing their growing number of patients while at the

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Outsourcing scalable lead generation in the Philippines

Magellan Solutions

In our ultra fast-paced world where everything screams for immediate attention, capturing a person’s interest, nurturing it and channeling it effectively to grow your business, and doing the same process all over again, has proven to be a difficult yet one of the most rewarding activities. What is scalable lead generation? Lead generation has become a specialized service offered by call centers and business process outsourcing (BPO) companies.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Call Center With Agents as Nurses

Magellan Solutions

The Philippines produces thousands of nursing graduates every year. However, what was once a ticket to greener pastures in other countries has turned into a dead-end for many who are unable to find paid work locally and abroad. After years of hiring nurses from the Philippines, foreign countries have put restrictions on recruitment, with some opting to train medical workers from their own land.

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Ten Years in the Call Center and Business Process Outsourcing Industry

Magellan Solutions

Magellan Solutions is ten years old! Founded by Fred Chua, a certified electronics and communications engineer who began his career as a call center supervisor at one of the Philippine’s pioneering call center companies, Magellan has served a Fortune 50 company and is currently enjoying partnerships with over 50 clients. The company is also proud of its competitive edge that remains sharp after a decade and especially proud of its work environment where employees are treated like family.

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6 Tips: a General Guide to Outsourcing in the Philippines

Magellan Solutions

Outsourcing for the first time may seem like an overwhelming prospect. The thought of transferring your processes to an offshore location and entrusting your operations with a provider that you have only just started speaking to can be daunting. Magellan Solutions have been partnering with global businesses to operate call centers and back office functions for almost ten years. below are general pointers that sound like common sense; however, every business new to outsourcing should benefit in

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In the Time Zone: Australia Companies and Outsourcing to the Philippines

Magellan Solutions

Rising costs, market saturation and competition are just some of the reasons why businesses feel the need to lower their overhead expenses. This helps them maximize resources and expand profit margins, enabling companies to sustain themselves and the customers who do business with them. This has paved the way for the global outsourcing industry, which has grown exponentially in the Philippines over the last decade.

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Inbound Call Center Agents: Key Skills That Help Company Growth

Magellan Solutions

Inbound call center agents handle calls initiated by customers. These calls may cover everything from product inquiries and clarifications on a given transaction process, to grievances and complaints. It is customers’ primary means of communicating with a brand or company. Inbound call center agents are the first liners when it comes to customer service.

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Call Center Location: Mandaluyong, Philippines

Magellan Solutions

Metro Manila. Situated in the National Capital Region, Mandaluyong is home to the business district of Ortigas, several malls, prestigious schools and exclusive residential areas. EDSA highway cuts right through the city. It’s half an hour away from other business centers such as Makati and Eastwood City. It’s an attractive prospect for investors and start-ups.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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What can we do for Startups and SMBs?

Magellan Solutions

For small and medium-sized companies, especially startups, it is often crucial to have laser focus on product development and brand marketing. Doing menial, repetitious but absolutely necessary tasks take you away from what you do best. Tasks that need to be done in quantity as well as to a certain qualitative degree is best outsourced and even better: offshored !

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Offshore Call Center for Cruise Companies

Magellan Solutions

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or make inquiries about the offered cruises. That said, customer support plays a vital role in creating wonderful experiences for cruise guests.

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Business Processes Startups Should Outsource But Probably Aren’t

Magellan Solutions

Talk Business has recently touched on a topic that is close to our hearts – the outsourcing of crucial tasks by startups and small businesses. You may already be outsourcing your call center requirements, your lead generation and some of your sales requirements. But are you outsourcing the processes below? Some startups feel that these processes should be in-house never mind the cost.

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Lead Generation Service in the Philippines

Magellan Solutions

Qualifying and generating leads plays an integral role in retaining and expanding a company’s client base. This helps keep the business sustainable in the long-term. That said, lead generation is a challenging that requires the involvement of a reliable call center with professional staff. While there are companies that have in-house lead generation teams, the task is commonly outsourced to external call centers.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Lead Generation, Appointment Setting and Telemarketing: the Difference

Magellan Solutions

Engendering sales is one of the main goals of every business everywhere. But creating sales can be difficult, especially for companies functioning without any professional or executive level of expertise and resource to gain opportunities from prospective clients. Below are three services frequently outsourced that lead to sales generation. They are standalone services but also complement one another.

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How to Find the Right Call Center Partner in the Philippines

Magellan Solutions

You can only reap the benefits of outsourcing to the Philippines if you have a reliable call center partner. You might even have to go through more than one service provider before you find the best fit for your company. However, there are steps you can take to make sure that you get it right the first time around. 1. Draft service level agreements (SLAs) and a request for proposal (RFP).

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How to Choose the Right Call Center Vendor in the Philippines

Magellan Solutions

Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.

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Outsourcing an Infomercial Call Center

Magellan Solutions

Infomercials are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomercial call center comes in. An infomercial is a feature-length commercial for a product that prominently displays a website or number through which the target audience can make queries and transactions.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Ways to Outsource Customer Service

Magellan Solutions

Customer service plays an integral role in building customer loyalty and retention. As such, companies can’t afford to neglect this aspect of operations. While some have in-house staff that can handle calls, there are those that lack the human capital and communications technology needed for the job. If you belong to the latter category, you might want to consider outsourcing.

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Lead Generation: What are the Differences Between B2B and B2C Markets?

Magellan Solutions

Every business is different and this is why it is important to have a specified marketing plan. In Lead Generation it is crucial to increase both the quantity and quality of leads. Businesses have to be aware of the two main market models: business to business (B2B) and business to consumer (B2C). But identifying your market model is only the first task.

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Outbound Call Services for Healthcare and Pharmaceutical Industries

Magellan Solutions

Most healthcare organizations provide resources that offers customers their products and services. Outbound call services act as an extension of your current sales crew that provides you the talent and abilities to reach your business goals. A number of outbound call services are available for healthcare and pharmaceutical industries, including, but not limited to, the following: • Telemarketing.

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Physician Referral and Appointment Setting: Why You Should Outsource It

Magellan Solutions

One of the first things patients need to do when getting medical attention is to find a trusted physician and set an appointment. It’s important for them to find a medical expert who specializes in their health concerns, as well as someone whose communication style and overall temperament they jive with. Moreover, they need to find a physician whose availability matches theirs.

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Reshoring – The Future of Supply Chains

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

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Outsourcing Healthcare and Pharmaceutical Inbound Call Handling

Magellan Solutions

Healthcare and pharmaceutical industries are evolving the past few years. Small to medium sized healthcare companies are outsourcing services to boost their sales, without having to hire more staff. Outsourcing healthcare and pharmaceutical inbound calls provide effective ways of reaching and influencing targeted groups. Companies are utilizing a range of inbound services that help increase sales, customer retention, and ultimately create brand loyalty.

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Which of the Main Types of Inbound Call Centers are you Outsourcing?

Magellan Solutions

The Philippines is the number one country for voice outsourcing and the inbound call center services are proven centers for cost savings and profit. The services inbound call centers provide range from telephone answering to handling product recall. Offshore call centers in the Philippines provides robust support for most if not all, but generally the country’s call center agents excel in the most popular type of inbound call handling described below.

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Don’t Know Where to Outsource? Why Philippines is a No-Brainer

Magellan Solutions

It’s a small world after all. The technological revolution that has been taking place allows for the growth of industries around the world. It’s a no-brainer that most businesses, especially in the western part of the globe, have been outsourcing their work. It’s now commonly acknowledged that the main propellers of growth is cost optimization. An even more important propeller is the global quest for talent and excellence.

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Nearshoring or Offshoring? The Pros and Cons

Magellan Solutions

Outsourcing is a cost-efficient arrangement that lets clients transfer business processes to a service provider. Numerous benefits include scaled-down expenses, higher profit margins, increased productivity and overall growth. It gives clients access to a pool of skilled and experienced employees whom they might not be able to tap onshore. Outsourcing also helps them mitigate risks while expanding their operations.

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Addressing the Global Talent War

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

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What Makes Outsourcing to the Philippines Cheap

Magellan Solutions

The Philippines is home to over 100 million people. Despite its status as a developing country, it has a high literacy rate, with a large number of the population speaking conversational English. It also has a young work force, where the median age is 23 years. All of these factors make the Philippines an attractive prospect for outsourcing clients.

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Outsourcing Lead Generation for Financial Services

Magellan Solutions

Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumers of financial services also want to save more money in fees?

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Do You Need a Telephone Answering Service or a Call Center?

Magellan Solutions

By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, online chat. Typically these agents spend less time in handling customer interactions than the average call center.

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Why Philippine Call Centers are Now More Popular than Indian Call Centers?

Magellan Solutions

The Philippines has overtaken India as the world’s leading offshore destination for call centers. Despite its expertise in information technology, India is losing out on about 70% of call center business to the Philippines and other competitors in Eastern Europe. According to experts, the Philippines is poised to generate as much as $25 billion in the coming year, buoying the economy and giving alternatives to Filipinos who feel the need to work abroad to earn substantial salaries.

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Build a Mentorship Experience That Drives Engagement, Promotion, and Retention

Retain, engage and support a diverse workforce with an effective mentorship program. Companies with mentorship programs can see a boost in minority representation at management levels of up to 24%, with higher employee engagement. The 10KC Mentorship Solution provides the tools & resources to create a scalable, centralized and measurable program that will help you achieve your goals.