Provana

SEPTEMBER 12, 2022

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

Call Center 244

Call Center 244

Provana

AUGUST 30, 2022

Real-time speech analytics technology has tremendous potential to transform any collections-focused call center from the inside out. Read all benefits here

Analytics 187

Analytics Call Center 187

McKinsey and Company

DECEMBER 20, 2022

Generative AI and other foundation models are changing the AI game, taking assistive technology to a new level, reducing application development time, and bringing powerful capabilities to nontechnical users.

145

145

Hyland

OCTOBER 7, 2022

In this piece: What is digital evolution? Digital evolution vs. digital transformation. Mindset: Transitioning from point-of-transformation to ongoing evolution. Leverage a digital transformation mindset for digital evolution. Building a digital evolution mindset at your organization. Digital transformation. The goal of the 21 st -century enterprise.

Robotics Process Automation 145

Robotics Process Automation Automation Software Flexibility 145

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Hyland

SEPTEMBER 5, 2022

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts. Here’s another combination for the ages: Hyland is now a proud member of the Linux Foundation. Founded in 2000, this nonprofit tech consortium provides a neutral, trusted hub for developers to code, manage and scale open technology projects.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Automation Anywhere

AUGUST 24, 2022

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business. The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance.

Finance 145

Finance Automation Robotics Process Automation Accounting 145

Zinnov

AUGUST 24, 2022

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Perficient Digital Transformation

MARCH 4, 2022

Many people have tried to sum up what “digital transformation” means. For the most part, it’s defined as using digital technologies to create or modify processes, culture, and customer experiences to be more effective and competitive. However, this definition doesn’t address how to measure the effectiveness of a business’ efforts to digitally transform itself, nor does it propose where such transformation efforts should focus within the organization.

Human Resources 144

Human Resources Software Management 144

Globalization Partners

SEPTEMBER 8, 2022

After reaching a stage of financial maturity, the next logical step for growing companies is scaling. Scaling a business means setting the stage for company growth without wasting substantial resources. If costs need to increase, they should do so incrementally. For example, say your company gained USD 50,000 in new revenue but had to hire a new employee with a USD 50,000 salary to achieve this — that is not scaling.

Flexibility 140

Flexibility Out-Tasking Payroll Management 140

Velocity Global

JULY 19, 2022

Talented employees look for more than the traditional benefits package. Now that remote work has put the entire world at their fingertips, applicants have more options. Aflac reported that 38% of employees think that a comprehensive benefits package shows that their employer cares. So, to stay competitive, you’ll need to offer creative employee benefits that other employers aren’t.

Healthcare 138

Healthcare Jobbing Flexibility Reduced Costs 138

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

.orgSource

JANUARY 19, 2022

The Association 4.0 Podcast allows me to do something I love. I’m able to exchange ideas and opinions with the savviest leaders in the industry. Recently, Jacqualine Price Osafo, MBA, CAE, and I had a wide-ranging conversation about the need to shift and the impact of change. The adjustments we made to manage uncertain circumstances […]. The post The Big Shift—A Conversation About the Impact of Change appeared first on.orgSource.

Management 128

Management 128

Provana

SEPTEMBER 6, 2022

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards.

Analytics 185

Analytics 185

McKinsey and Company

SEPTEMBER 7, 2022

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

Manufacturing 145

Manufacturing Retail 145

Talent Management Strategy

JANUARY 13, 2022

An unlikely combo Emily in Paris and Career Coaching Maybe not. Read on. For anyone who lives in a box, sans Wi-Fi, “Emily in Paris” is one of Netflix latest, hottest streamed series. It tells the story of Emily Cooper a PR junior sent from her H.Q. in Chicago to the offices of a French… The post Emily in Paris and Career Coaching appeared first on Dorothy Dalton.

128

128

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Hyland

AUGUST 5, 2022

In this piece: 5 steps: How to set employee expectations for remote work. What can you do to support your remote employees? If you’re a manager, a team lead or in HR generally — chances are your employees have requested to work remotely. By 2028, projections by Upwork show that 73% of all departments are expected to include remote workers. With remote work becoming increasingly normalized, fulfilling these requests is no longer as simple as saying “yes.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Intelligent Management Inc.

FEBRUARY 18, 2022

“Without this information I would have gone out of business long ago.” Those are the words of a CEO in a recent conversation and he was not talking about Cost Accounting. Cost Accounting is not giving companies all the information they really need. That may seem astonishing but it is a fact. There is a much simpler and more straightforward way to get real information from the numbers a company is producing to understand business performance.

Accounting 141

Accounting Sales Design Regulations 141

Blue Ocean

OCTOBER 10, 2022

How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.

Customer Service 100

Customer Service Service 100

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Perficient Digital Transformation

MARCH 28, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. As we continue to develop and customize our software to your needs, we will post blogs with new features and processes we have added, changed, or fixed. To learn more about PACE, visit our dedicated landing page or view our listing on the AWS Marketplace !

Administrative 139

Administrative Flexibility Managed Services Software 139

Globalization Partners

AUGUST 9, 2022

All savvy business owners know it: To run a successful company, you need to employ the right people. It’s not enough to sell great products, offer quality services, or use the latest and most sophisticated technology — people are the real beating heart of a solid company. This means recruiting the best people for the job is paramount to success. And, if you want to find and secure the best talent, a collaborative hiring strategy is essential.

Collaborations 133

Collaborations Out-Tasking Global Recruiting Jobbing 133

Velocity Global

OCTOBER 4, 2022

Need to obtain a Portugal work visa on behalf of yourself or an employee working for your company? Global employees are the norm for many companies, so whether you’re a Portuguese business looking to hire foreign employees or an expat wanting to enjoy Portugal’s beaches while you work, you’ll need to make the move compliantly. We’ve put together a guide to Portugal’s work visa and residence permit requirements. .

Jobbing 126

Jobbing Research Insurance Service 126

Neeyamo

APRIL 12, 2022

What do you think off when you have a day off? Time with family? A day to unwind? Leaves are not only necessary for one to feel unconstrained, but they also dispense work-life balance amidst the masses and are a vital part of the glue that holds a society together. Or, in this case, some quality time with your four-legged companions! When Boxpark’s CEO, Roger Wade, took to social media after an employee sought paid time off to spend with their dogs, he was startled to learn that 39% of t

Payroll 119

Payroll Regulations Management Service 119

Speaker: Rosemary Coates - Board Member & Founder at Reshoring Institute, Best-selling Author, Host of the Frictionless Supply Chain podcast

Supply chain disruptions create uncertainty and unpredictability for both businesses and consumers. These disruptions bring to light an organization's supply chain dependencies, which they were often unaware of when everything was running smoothly. Re-shoring is one solution that is gaining popularity as a result of pandemic-related issues. Companies can lower the risk of disruptions by shortening the supply chain and moving manufacturing close to the points of sale to reduce the need for expens

Manufacturing

Provana

AUGUST 30, 2022

With call recording and call center monitoring in place, you can identify areas where your teams are doing well and where you need improvement

Call Center 166

Call Center 166

McKinsey and Company

JULY 13, 2022

People keep quitting at record levels, yet companies are still trying to attract and retain them the same old ways. New research identifies five types of workers that employers can reach to fill jobs.

Research 145

Research Jobbing 145

Immedus

FEBRUARY 17, 2022

The Power of One: Realizing the Potential of a Single Global Payroll Solution. If you are running international payroll for an organization with employees spread across the globe, how are you managing these multiple payrolls? In one recent survey of payroll professionals, the answer paints a picture of a very disjointed operation where many work with several local payroll providers with little or no connection.

Payroll 119

Payroll Banking Sourcing Software 119

Hyland

JULY 19, 2022

We’re building the CommunityLIVE event experience around the topics that support your digital evolution. Join the Hyland community in Nashville, September 11 – 15, for this once-a-year opportunity to get exclusive updates and insight as you take your organization to the next level. Quick links for CommunityLIVE: Register for CommunityLIVE. Agenda | Session Finder.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Speaker: Jason Ciment - Get Visible | Mark Wald - SPRCHRGR | Leo Gestetner - Thankz | Michael S. Kraus - Expak Logistics

Remote work has helped future-proof organizations and increased their flexibility. However, sourcing candidates nationally poses new challenges and is proving difficult. The global sourcing industry seems to be in a state of war. DEI, attracting qualified candidates, and physical demographics are just a few of the issues that organizations face. Many companies are failing to win in this new landscape due to the intersectionality of problems in global sourcing.

Sourcing

Automation Anywhere

JUNE 1, 2022

Since the term “Internet of Things” was coined in 1999, there’s been a lot of noise around it and its impact on our personal and business lives. From the way we shop and travel to the way manufacturers monitor and manage inventory to the way farmers keep track of their livestock, IoT has transformed life in many areas and gone from just a crazy vision to an essential reality.

Automation 145

Automation Manufacturing Retail Efficiency 145

Intelligent Management Inc.

APRIL 1, 2022

“It would be better if everyone worked together as a system.” W. Edwards Deming. These few, simple words reveal a mindset and worldview capable of transforming everything we do. Transforming what? A divisive, zero-sum-game way of doing business and managing/controlling people. If the tragedy of the pandemic has taught us anything, it is that we cannot go back to “business as usual” We have to learn to work together in a way that recognizes and accommodates for our new reality.

Design 120

Design Management Engineering Software 120

Blue Ocean

OCTOBER 10, 2022

The launch of your outsourced contact center implementation may be a strenuous time – there's so much at stake for your business. That said, it shouldn’t be a headache.

Outsourcing 100

Outsourcing 100

Perficient Digital Transformation

JANUARY 25, 2022

In this episode, Kim talks with Alan Hart, creator, and host of “Marketing Today with Alan Hart,” about why he thinks marketing teams need to be blown up, re-organized, and get back to basics to succeed in today’s environment. Subscribe Where You Listen. Apple | Spotify | Amazon | Google | Stitcher. Meet our Guest. Alan Hart is the creator and host of “Marketing Today with Alan Hart,” a weekly podcast where he interviews leading global marketing professionals and business leaders.

Research 135

Research Marketing 135

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Management