Globalization Partners
FEBRUARY 18, 2025
More than ever, leaders are looking to secure deals that will enhance current capabilities, and consider both acquisitions and divestitures as part of that strategy. However, bridging the gap between two companies during M&As can be complex. This is where an Employer of Record (EOR) becomes a vital source of expert guidance and support.
Ivemsa
FEBRUARY 19, 2025
Labor rates in Mexico are where U.S. manufacturers can save the most, which is why nearshoring continues to be an impactful part of their global strategy. Though labor rates have slightly increased over time, compared to the U.S., the cost-effectiveness remains. The current hourly breakdown of Mexico labor costs for main production roles is: Non-Skilled: $6.29 Semi-Skilled: $6.96 Skilled: $8.22 Line Leader: $9.65 Production Supervisor: $22.02 Process Engineer $25.08 Buyer: $26.61 Quality Enginee
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Airswift
FEBRUARY 16, 2025
Embrace the Future of Work with MSPs: skills-based hiring, flexible models, and strategic workforce solutions for agile, talent-centric growth.
Premier BPO
FEBRUARY 20, 2025
Redefining the Customer Experience Revolution Imagine entering a world where every interaction anticipates your needs before expressing them. This is the transformative promise that Artificial Intelligence (AI) delivers to businesses today. Customer experience (CX) is not just a facet of operations but the cornerstone of strategic success. In an era where customer expectations rapidly redefine engagement standards, the ability to adapt and innovate has never been more critical.
Advertiser: Paycor
Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.
The Global Small Business Blog
FEBRUARY 18, 2025
iStock/VectorMine The world is facing profound disruption. From technological advances like GenAI to social instability and climate change, businesses are navigating rapidly shifting megatrends that demand reinvention, resilience and bold action. So, how can companies thrive in such an uncertain worldand avoid being left behind? Tune in.
Everest Group
FEBRUARY 19, 2025
Medicare Advantage View the Full Report
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Hackett Group
FEBRUARY 19, 2025
In German. 2025 is set to be the year of artificial intelligence (AI). The Hackett Group research finds that 89% of companies are planning generative AI (Gen AI) initiatives to drive business goals this year. Source: Computerwoch The post Companies are increasingly relying on Gen AI (DACH) appeared first on The Hackett Group.
The Global Small Business Blog
FEBRUARY 15, 2025
2025 Laurel J. Delaney. All rights reserved. "Love is not only appropriate in the context of business, its the foundation of great leadership.
Everest Group
FEBRUARY 19, 2025
Healthcare Payer BPS Market View - Key Buyer Priorities examines the evolving needs of healthcare payers to enhance operational efficiency.
Amzur
FEBRUARY 20, 2025
In an era where customer data is both vital and highly sought after, organizations must prioritize its protection more than ever. The healthcare sector, in particular, faces significant risks as its data is particularly vulnerable and often targets for cybercriminals. These offenders can profit handsomely by selling stolen healthcare information, making data security a critical concern.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Blue Ocean
FEBRUARY 19, 2025
Love them or hate them, transitions are inevitable in business as in life. When quality slips, costs climb, or business priorities misalign, moving forward with a new customer care provider may be key to your success. On the Blue Ocean blog, we talk a lot about sourcing the right strategic partner for your outsourced customer care program. However, the real challenge often starts when you realize another provider is a better match.
Capgemini
FEBRUARY 18, 2025
The role of Data and AI in driving sustainability for banks Satish Weber Oct 29, 2024 Facebook Twitter Linkedin How cutting-edge tech will shape the future of environmental and social impact in banking In finance, the goal is to go green now more than ever. At Capgeminis Business to Planet Connect 2024, part of Climate Week NYC, a panel of experts discussed the challenges and opportunities that lie ahead for financial services companies.
NoonDalton
FEBRUARY 17, 2025
For decades, businesses have turned to back office outsourcing to streamline operations. Traditionally, these services focused on administrative and non-customer-facing tasks, supporting internal functions rather than directly impacting the customer experience. However, the role of back office services has evolved significantly, becoming a strategic component in the modern customer journey.
SPD Load
FEBRUARY 21, 2025
Looking to implement LMS into your organization’s workflow but don’t know how to do it right? We’ve got you covered. In this. The post Top Strategies for Successful LMS Implementation in Your Organization first appeared on SpdLoad.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
The Global Small Business Blog
FEBRUARY 21, 2025
iStock/K3 Three people Sun Yongchao, 53, a trading company executive from China, Wang Ennian, 71, a corporate officer at a separate firm, and Wang's daughter Hana Kiriyama, 45 were arrested for illegally exporting around 30 tons of wagyu beef from Japan to Hong Kong by falsely claiming it would be sent to Cambodia, local police said Thursday. What is wagyu beef ?
Capgemini
FEBRUARY 18, 2025
Harnessing Gen AI: Navigating the new cybersecurity landscape Geert van der Linden 26 Nov 2024 Facebook Twitter Linkedin The transformative power of AI and generative AI (Gen AI) in our defense mechanisms is reshaping the cybersecurity landscape. The latest report from the Capgemini Research Institute, New defenses, new threats: What AI and Gen AI bring to cybersecurity, delves into the profound impact these technologies are having on cybersecurity, and I couldn’t wait to share some key i
Premier BPO
FEBRUARY 21, 2025
The BPO Evolution Summit, held in Nashville from February 17-19, 2025, was a pivotal event for professionals in the outsourcing and customer experience (CX) industries. Bringing together thought leaders, industry experts, and businesses, the summit facilitated insightful discussions on operational efficiency, cost management, and integrating advanced technologies such as AI.
Everest Group
FEBRUARY 20, 2025
In recent years, technology enterprise adoption and digitalization have significantly reshaped Revenue Cycle Management (RCM), transforming how healthcare providers optimize financial performance and patient engagement. To enhance provider reimbursements, streamline claims processing, and accelerate value-based care initiatives, healthcare providers have made digital adoption their RCM strategies foundation.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
The Global Small Business Blog
FEBRUARY 19, 2025
iStock/PamSchodt The DHL Customer Survey (1/8/25) indicates that 67% of U.S. small and medium-sized enterprises (SMEs) expect positive growth, but survey shows split opinions about the impact of regulatory and policy changes in the new year. However, the survey also showed that businesses could face a rocky road to reach that goal, as they navigate a complex environment of regulatory/policy shifts and global market volatility.
Capgemini
FEBRUARY 18, 2025
The transformative power of generative AI in cybersecurity Geert van der Linden 19 Feb 2024 Facebook Twitter Linkedin Generative AI represents a transformative force in cybersecurity. It has the potential to revolutionize security practices while simultaneously elevating the capabilities of malicious actors to unprecedented levels. In this era, where technological advancements are moving at lightning speed, chief security officers (CSOs) must prepare for a landscape in flux.
Groove Technology
FEBRUARY 19, 2025
By Mon Luong, Test Lead at Groove Technology System migrations are always a challenge, and anyone who's been involved in them knows that the risks are high. It's like moving into a new house: the space might look bigger and better, but without a thorough inspection of the plumbing, wiring, and foundations, things can fall apart when you least expect it.
Everest Group
FEBRUARY 20, 2025
We live in an era where smart devicessmartphones, smart rings, smart glasses, and even connected carsare embedded with artificial intelligence (AI), creating new opportunities for financial services. These AI-powered physical devices are not just enhancing user experience but are also unlocking new channels for connected banking and payments, enabling seamless financial transactions across everyday interactions.
Advertiser: Paycor
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
The Global Small Business Blog
FEBRUARY 20, 2025
2025 Women Entrepreneurs Grow Global. All ri ghts reserved. The Gail Adinamis wegg Award for Exemplary Global Leadership honors and celebrates Gail Adinamis, who has been crucial to the growth and success of Women Entrepreneurs Grow Global. About the award The annual award honors a wegg stakeholder who has gone out of her way to connect, create, contribute, and collaborate with wegg, and forge alliances that have proven helpful.
Capgemini
FEBRUARY 18, 2025
Data Fabric Unlocking all of datas superpowers Sjoukje Zaal February 19, 2025 Facebook Linkedin Data fabric helps organizations overcome the challenge of managing overwhelming data by unifying and streamlining disparate sources. It connects and integrates data across environments, transforming complexity into actionable insights that drive innovation.
Eclaro
FEBRUARY 16, 2025
Fifty years of Saturday Night Live is certainly cause for celebration. For five decades, SNL has been a cultural touchstone, not just a launching pad for comedic genius or a reliable destination for laughs and cultural commentary, but a testament to the power of the Right People working and succeeding together. SNL proves that success isn't built in a vacuumit's the product of a carefully curated team of top talent, strong leadership and an ability to adapt to the ever-changing landscape.
Everest Group
FEBRUARY 18, 2025
Insurers face a rapidly evolving risk landscape are they ready to adapt? Join Everest Group Partner Ronak Doshi as he and fellow industry experts uncover how data, AI, and customer experience are driving the next wave of insurance modernization.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Perficient Digital Transformation
FEBRUARY 18, 2025
Out of the box, Azure DevOps provides black-and-white capabilities in terms of how it can be utilized to support a project and its code repository. Over time, teams establish and settle into work processes, often continuing to use those basic settings, which can lead to a mundane operation and, perhaps, risk losing sight of the end goal. Even if a project is customized in terms of workflow, custom state options, or custom fields, sometimes it is still difficult to know where things stand and wha
Capgemini
FEBRUARY 18, 2025
Four of a kind: Capgemini’s partnership recognized with four AWS Partner of the Year 2024 Awards Genevieve Chamard 03 Dec 2024 Facebook Twitter Linkedin Im proud to share that we have received four AWS Partner of the Year 2024 Awards, distinguishing our partnership with AWS. The honor of receiving a partner award never fades. These awards demonstrate the understanding and alignment of the needs, aspirations, and values of our joint clients which weve developed over our decade-long relatio
The Scalers
FEBRUARY 18, 2025
Its hard to know whether going offshore is the right move for your business without seeing real-life examples firsthand. In this article, we break down the pros and cons of offshoring, drawing from our experience building 100+ tech teams over the past decade, and share stories of organisations that have made it work. What is offshoring? A quick definition Offshoring means delegating processes or moving operations to a foreign country.
Everest Group
FEBRUARY 18, 2025
The industrial metaverse is not a distant future but an unfolding reality poised to redefine the global industrial landscape. Powered by edge AI, this transformative vision combines real-time computing with immersive virtual environments, enabling businesses to unlock new dimensions of efficiency, safety, and innovation. As industries across manufacturing, energy, and logistics embrace this transformation, the stakes for competitive advantage have never been higher.
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The BPO game has changed. This is your playbook to crush the competition and lead the charge. Scale smarter, secure compliance like a pro, and become the BPO partner clients can’t live without. Download this new playbook to learn 7 winning strategies to transform your BPO: Automation becomes the ultimate advantage Leveraging remote and hybrid work as strategic advantages Data privacy and compliance as the ultimate differentiators Going beyond vendor status to become an indispensable strategic al
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