Everest Group

APRIL 24, 2025

How will the new tariffs affect the global services market? A lot of our clients, especially CIOs and Global Business Services (GBS) executives, are asking us this question. The most important impact of tariffs is their effect on the broader macroeconomy. Currently, we are seeing many firms postpone projects and move to a more defensive posture. As the uncertainty continues, we anticipate that enterprises will further curtail their discretionary spending.

Marketing 130

Marketing Service Global Business Services 130

Premier BPO

APRIL 25, 2025

While Artificial Intelligence (AI) is transforming industries, the irreplaceable value of human Emotional Intelligence (EI) remains paramount. With the rise of AI technology in every technological aspect, recognizing and responding to human emotions has become essential in enhancing various domains such as Customer Experience (CX), Digital Transformation (DX), Analytics & Insights, Financial Operations (FinOps), and Sales Enablement.

Analytics 130

Analytics Sales Streamline Operations Regulations 130

Global Help Desk Services

APRIL 24, 2025

One of the most common questions IT service desk managers ask is, How many calls should our help desk agents handle each month? As it turns out, theyre missing the point. Number of calls is a common metric. But it doesnt necessarily reflect the success of your IT help desk. Your agents could handle thousands of calls, but if those interactions dont lead to resolution and customer satisfaction, your help desk isnt truly effective.

Management 52

Management Service 52

Customer Serv Outsource Smarter

APRIL 22, 2025

In the world of outsourced English-language call centers, the agent's accent often becomes a focal point of discussion. Yet, there's no industry-wide consensus on what constitutes an "acceptable" accentwhether the agent is onshore, nearshore , or offshore. This lack of uniformity reflects the varying needs of brands, each with unique thresholds for what they consider an acceptable accent in their customer experience (CX) strategy.

Call Center 52

Call Center Nearshoring Offshoring Outsourcing 52

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

Nearshoring

inDinero

APRIL 24, 2025

Most businesses looking for an outsourced accounting system arent actually searching for a system. Theyre searching for a way out of spreadsheet chaos, late-night reconciliations, and decisions based on half-baked financial reports. Unfortunately, what they often end up with is either underwhelming software or an unreliable offshore teamor worse, both.

Accounting 52

Accounting Outsourcing Offshoring Software 52

The Global Small Business Blog

APRIL 23, 2025

Who Believes In Angels? Stories From The Edge Of Creation featuring Elton John, Brandi Carlile, Bernie Taupin and Andrew Watt is a candid, 30-min film series capturing thousands of hours of raw footage and ultimately documenting the album's entire creation. Offering fans an unprecedented, searingly honest insight into the emotionally turbulent creative process - breakdowns, breakthroughs, tears, torn up lyric sheets and all.

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McKinsey & Company

APRIL 25, 2025

Mental and substance use disorders are on the rise, alongside other noncommunicable diseases. Investing in mental health interventions could help individuals reclaim years of healthy life and boost the global economy by up to $4.4 trillion in 2050.

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125

Perficient Digital Transformation

APRIL 22, 2025

JavaScript is single-threaded. That means it runs one task at a time, on one core. But then how does it handle things like API calls, file reads, or user interactions without freezing up? Thats where Promises and async/await come into play. They help us handle asynchronous operations without blocking the main thread. Lets break down these concepts in the simplest way possible so whether you’re a beginner or a seasoned dev, it just clicks.

Management 52

Management Software 52

The Global Small Business Blog

APRIL 24, 2025

iStock/Dragos Condrea There's a secret side of YouTube , just beyond the guiding hand of the algorithm and its nothing like what you know. The vast majority of YouTube's estimated 14.8 billion videos have almost never been seen. Until now. There's a hidden world beneath the shadows of YouTube's algorithm.

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180

Everest Group

APRIL 25, 2025

Whats Powering the Push for Data Observability is for real-time insights and faster root-cause analysis across complex data environments.

Marketing 130

Marketing Analytics 130

Advertiser: Paycor

Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.

McKinsey & Company

APRIL 23, 2025

Adapting to rapidly evolving technology means investing in people who drive change on the ground.

Manufacturing 125

Manufacturing Automation 125

SPD Load

APRIL 25, 2025

Thinking of launching your own software product but not sure how to start? SaaS might be your best bet. At SpdLoad, we. The post What is a SaaS Product? Ultimate Guide & Examples first appeared on SpdLoad.

Software 98

Software 98

The Global Small Business Blog

APRIL 19, 2025

2025 Laurel J. Delaney. All rights reserved. "Those who make peaceful revolution impossible will make violent revolution inevitable." John F.

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Everest Group

APRIL 25, 2025

As digital transformation accelerates, enterprises are ready to scale but need technology vendors to make it happen.

Marketing 130

Marketing Analytics 130

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

Regulations

McKinsey & Company

APRIL 23, 2025

As companies increasingly rely on data to innovate and grow, ineffective (or nonexistent) data product practices have become a top strategic issue.

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Perficient Digital Transformation

APRIL 25, 2025

The Future of Work: Letting AI Handle Responsibility While Humans Maintain Accountability In today’s rapidly evolving technological landscape, we’re witnessing a fundamental shift in how we conceptualize the division of labor between artificial intelligence and human workers. Rather than viewing AI as simply another tool in our arsenal, forward-thinking organizations are reconsidering the entire paradigm of responsibility and accountability in the workplace.

Accounting 52

Accounting Administrative Healthcare Automation 52

SSON

APRIL 24, 2025

About Partner with SSON Glossary Contact Us Sign In Unlock Expert Advice Subscribe Now --> Content Articles Columns Infographics Podcasts Reports Videos Webinars Whitepapers Topics Customer Experience Finance & Accounting Global Business Services HR & Future of Work Intelligent Automation Process Excellence Shared Services Workplace / Facilities Research & Analytics Metric Benchmarker City Cube Shared Services Atlas Research Insights Reports Intelligent Automation Universe Events Con

Shared Services 52

Shared Services Finance Research Automation 52

Everest Group

APRIL 20, 2025

Inclusive and sustainable sourcing is quickly becoming a business must-have especially in global markets like the UK, EU, and Asia-Pacific, where enterprises face growing pressure to show progress on ESG goals. Organizations are also seeking scalable ways to drive social impact that aligns with their values, sourcing strategies, and digital transformation goals.

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing Management 130

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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.

Marketing

McKinsey & Company

APRIL 24, 2025

New advances suggest quantum may finally be at an inflection point. Heres what leaders need to know to become quantum-ready.

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Perficient Digital Transformation

APRIL 21, 2025

AEM Universal Editor: A Simpler, Smarter Way to Create Content Adobe Experience Manager (AEM) has come a long way in empowering content authors. We started with static templates where even small changes required a developer and evolved to editable templates and Layout Mode, which finally gave authors visual control over their pages. Now, Adobe is flipping the script again with the Universal Editor.

Sourcing 52

Sourcing Design Flexibility Engineering 52

SPD Load

APRIL 25, 2025

Along with MVP in business and Agile, the term startup is now commonly used in both casual and business discussions. Despite their. The post What is a Startup? (Definition, Types and Examples) first appeared on SpdLoad.

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64

Airswift

APRIL 24, 2025

What are MSPs? From managing a growing contingent workforce to staying compliant with evolving labour laws, businesses are under pressure to scale quicklywithout slipping up. Thats where modern Managed Service Providers (MSPs) come in.

Managed Services 52

Managed Services Management Service 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

McKinsey & Company

APRIL 22, 2025

With more organizations deploying gen AI across business functions, a new survey finds that leaders are increasingly turning to open source AI solutions to build out their tech stacks.

Sourcing 110

Sourcing 110

Perficient Digital Transformation

APRIL 21, 2025

Isnt SFO an airport? The airport one would travel if the destination is Oracle’s Redwood Shores campus. Widely known as the initialism for the San Francisco International Airport, the answer would be correct if this question were posed in that context. However, in Oracle Fusion, SFO stands for the Supply Chain Financial Orchestration. Based on what it does, we cannot call it an airport, but it sure is a control tower for financial transactions.

Supply Chain Management 52

Supply Chain Management Manufacturing Sales Accounting 52

.orgSource

APRIL 22, 2025

Its a bold questionbut its the one association leaders must ask themselves today: Are we writing our own case study in innovation, or are we inching toward irrelevance while clinging to yesterdays strategies? The truth is disruption doesnt ask for permission. It doesnt care if youve had a stellar year or if your team just got comfortable with your new AMS.

Streamline Operations 52

Streamline Operations Design Management 52

Wirtek

APRIL 22, 2025

For 15 years, Pragmasoft and Efacec have built a partnership rooted in mutual trust, innovation, and a shared commitment to advancing the energy sector.

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52

Advertiser: Paycor

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

Design

McKinsey & Company

APRIL 24, 2025

AI and new technologies present a unique opportunity for consumer finance entities. By embracing them, lenders can unleash new levels of efficiency, personalization, and customer engagement.

Finance 106

Finance Efficiency Banking Retail 106

Perficient Digital Transformation

APRIL 21, 2025

Roeslein & Associates Business Challenge + Opportunity Replaced disparate and outdated legacy systems with Oracle Fusion Cloud Manufacturing at a well-established manufacturing company. We implemented a scalable Fusion solution, including Project Driven Supply Chain (PDSC), and full Financial and Supply Chain Management Suites to enable Roeslein to execute and extend their business processes globally.

Supply Chain Management 52

Supply Chain Management Manufacturing Order Management Flexibility 52

Airswift

APRIL 21, 2025

While working with a recruitment agency can provide a significant advantage, many organisations hesitate due to concerns based on past experiences or perceived recruitment agency challenges.

Management 52

Management 52

WebCreek

APRIL 21, 2025

In times of economic uncertainty, businesses are constantly searching for ways to cut costs while maintaining a competitive edge. One strategy that has gained significant traction in 2025, particularly among CEOs and CTOs, is the hiring of remote or offshore developers. By tapping into a global talent pool, companies can take advantage of lower labor […].

Offshoring 52

Offshoring 52

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Analytics