Sat.Dec 10, 2022 - Fri.Dec 16, 2022

article thumbnail

7 Popular Business Process Outsourcing Trends

Pure Moderation

Business process outsourcing, or BPO, continues to become a lucrative industry. In 2021, its market value was USD 245.9 billion , and it is expected to have a compound annual growth rate (CAGR) of 9.1% from 2022 to 2030. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile.

article thumbnail

What Are Supplemental Benefits? Meaning, Examples, and Solutions for Global Employers

Velocity Global

For employers looking to hire talent, benefits play a significant role in today’s competitive global hiring landscape. The benefits you provide your international teams go a long way and often make the difference between an employee’s choice to work for your company or someone else’s. In addition to meeting statutory benefit requirements, employers use supplemental benefits as a competitive differentiator.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In-house Vs Nearshore/Offshore- Let’s revisit 

Redial

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house and their respective advantages and important things to consider.

article thumbnail

DevOps Theme Team: 2022 In Review And Looking Ahead To 2023

Forrester Digital Transformation

Happy holidays from the DevOps Theme Team! Our merry band of Forrester analysts covering enterprise architecture, infrastructure, application development, application security, and technology strategy meets periodically to share research, debate trends, and dive into breaking news. What are a few of the trends and themes that have caught our attention this year?

Research 242
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

What Should An IT Support Ticket Include?

31 West

All communications between a user and the help desk team are recorded as IT support tickets. The agent will first raise a ticket when a user contacts the help desk team requesting information or service or registering a complaint. It could be your internal service team or an outsourced IT help desk ; raising a ticket is the first order of business. This IT support ticket can include information about the user raising the issue, ticket classification, status, priority, issue, along with screensho

article thumbnail

Do the Benefits of Globalization Outweigh the Geopolitical Problems It Has Helped Create?

The Global Small Business Blog

©iStock/Nuthawut Somsuk Economic Counselor and the Director of Research of the IMF Pierre Olivier Gourinchas’ warning from the IMF’s World Economic Outlook in October 2022 underlined the significant slowdown in the global economy – and the reliance on global trade to function. It raised questions about whether the many benefits of globalization outweigh the geopolitical problems it has helped create.

Research 194

More Trending

article thumbnail

What I Learned About Sales Technology In 2022

Forrester Digital Transformation

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on. After working with these companies for the last […].

Sales 236
article thumbnail

What Is The Difference Between IT Help Desk And Technical Support?

31 West

When it comes to the IT realm, terms like service desk, IT help desk, tech support, customer service, and incident management gets used interchangeably. The aim of these teams can be to resolve employee and customer queries and issues, but they primarily differ in the type of issues they handle and the service they offer. For example, a technical support team works on IT issues that may hinder employees from doing their job.

Jobbing 130
article thumbnail

Calling All Female Founders Based in Africa

The Global Small Business Blog

©iStock/Ridofranz Are you a female founder or co-founder of a business based in Africa? Do you want your business to reach the next stage? Do you aspire to grow your business reach? Do you aspire to achieve substantial growth? If so, the Female Founder Program is the right place for you! You've got until today, December 15th to apply. Go for it! The program aims to help you to develop your entrepreneurial mindset , acquire adequate skills, understand the market, grow your reach, and pitch your b

Design 182
article thumbnail

‘Future vehicles require future insurance’

McKinsey and Company

In an interview with McKinsey’s Tanguy Catlin, Andrew Rose of OnStar Insurance discusses how telematics data will usher in a new era of auto insurance.

Insurance 125
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

What Q3 2022 Tech Services Earnings Mean For Technology Executives

Forrester Digital Transformation

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. These announcements provide insights and valuable implications from which all technology executives can benefit. Here are some of the key points we heard and inferred: […].

Service 130
article thumbnail

What Are The Top 10 Features Your Help Desk Ticketing System Must Have?

31 West

Startups might get away with the business email as the only source of communication between the staff and clients. But as your business scales and the sales figure multiplies, the outdated solution won’t be effective in catering to the increasing queries and complaints. You don’t want users to wait for days to get answers to their simple questions. Your business needs a killer ticketing system that streamlines ticket management and handles your user concerns efficiently.

article thumbnail

Birdwatch Becomes Community Notes and Goes Global

The Global Small Business Blog

©iStock/Stockfoo Twitter's Community Notes , which was previously known as Birdwatch, is the social media giant’s crowdsourced fact-checking system and now visible around the world. The feature allows users to add context to tweets and takes an open source approach toward debunking misinformation. Moderators who are part of the program can add notes to tweets to add context and users can then vote if they determine the context to be helpful.

Sourcing 173
article thumbnail

Author Talks: The simple way to get more great ideas

McKinsey and Company

Stanford’s Jeremy Utley proposes approaching creativity with a “begun” mentality, where innovation is incorporated into daily practice instead of occurring only in sprints.

113
113
article thumbnail

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

article thumbnail

Account-Based Selling Technologies: What You Need To Know

Forrester Digital Transformation

(Part one in a two-part series) Effective and actionable key/strategic account plans are an elusive quest for many sales organizations. Throughout my 30-year sales career, I’ve pursued this quest as both a rep and a sales leader. Still, it remains one of the more challenging sales issues I’ve faced. The good news is that help […].

article thumbnail

How Does a Firewall Improve Network Performance?

31 West

There has been a common misconception that firewall is for large-scale companies or financial firms that are at high risk of a cyberattack. The truth is every business, irrespective of its size and nature, requires firewall protection. It acts as the first line of defense mechanism against all cyberattacks, including malware, ransomware, and viruses.

Software 130
article thumbnail

Today in Global Small Business: The Big Opportunity Behind Global Small Businesses

The Global Small Business Blog

©iStock/Tzido What's affecting me, my clients, my colleagues and other global small business owners: The big opportunity behind global small businesses. Reducing our waste’s impact on the planet requires new technology and materials — and, more importantly, a complete rethink of how we incentivize the production and use of resources. It requires we upend how global business works.

125
125
article thumbnail

12 Lessons Learned while Managing Corporate Innovation

Perficient Digital Transformation

The Road to Managing Corporate Innovation. I started out at an ad agency in southern Indiana in 2002. Our clients were interested in technology and our agency helped them find their way. At the same time, I was building the web development and digital strategy team within the agency. We began doing things intentionally with our clients, and it paid off.

article thumbnail

Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

article thumbnail

The State Of B2B Sales Intelligence Vendors: What Is It And Why Should You Care?

Forrester Digital Transformation

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Companies use sales intelligence vendors to augment and enhance sales data about markets, accounts, prospects, buying groups, and contacts.

Sales 130
article thumbnail

Why Is 24×7 IT Support Necessary For A Company?

31 West

Is your IT support team available only during office hours? Do technical issues go unattended overnight, resulting in incidents with widespread impact? Are you losing out on customers due to the absence of after-hours support? If yes, it is time you consider getting 24×7 IT support for your business. Today, IT is deeply integrated with all aspects of business operations.

article thumbnail

Demystifying platforms

comeMakeit

Back during my business school days, my professors used to say that this school is a good platform to jumpstart your management experience. I would often wonder what exactly they meant by a platform. Later someone explained to me that students from all walks of life, be they freshers or experienced folks looking to take a break from their jobs to go back to school or executives from companies wanting to learn the management part of the business, would come to the school to learn.

article thumbnail

Is Your Healthcare System Focused on the Caregiver Experience?

Perficient Digital Transformation

“Patient experience” has become a buzzword in healthcare circles over the past few years. In fact, a quick Google search brings up over 40 million results so it’s safe to say it’s a major focus for the industry. But what about caregivers — those folks who are caring for sick children, partners, friends, and family members? A similarly quick Google search for “Caregiver Experience” brings up just under 160,000 results , which might make you think that the caregiver population is relatively small.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Announcing the Forrester Wave: Security Analytics Platforms, Q4 2022

Forrester Digital Transformation

The security analytics platform market is moving faster than it has in years, as demonstrated by these Wave results. Though Splunk still has a tight grip on the segment, competitors are finding opportunities to loosen its hold by addressing continued dissatisfaction with outdated pricing models. Hyperscalers like Microsoft are establishing themselves as top competitors through […].

Analytics 130
article thumbnail

What Should A Cybersecurity Plan Include?

31 West

Cybercrimes are not just high-profile security breaches or the attacks we see in movies. Small businesses are as affected by cybercrimes as large-scale organizations. According to the 2022 cyber security statistics, cybercrimes attack 71.1 million people annually, and 50% of these victims are small business owners. It’s high time you stopped thinking there’s not too much to steal.

article thumbnail

How finance sector treasurers can get ready for CBDCs and stablecoins

McKinsey and Company

Central bank digital currencies and stablecoins could reshape financial services. Treasury managers can play a central role in optimizing the related opportunities—and handling of the risks.

Finance 99
article thumbnail

Navigating Economic Downturns With IT Innovation

Amzur

In Chinese, the word for “ Crisis ” is composed of two characters – the first character translates to ‘danger’, while the other translates to “opportunity/ change-point”. During a business disruption or an economic downturn, there are always discussions about how to survive the crisis. While some see a potential opportunity for growth, many businesses think IT innovation during a crisis is more like splurging on something you don’t need at that particular moment. .

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Follow Martech And Adtech To The Audience-As-A-Strategy Era

Forrester Digital Transformation

The sophisticated B2B marketers and advertisers I talk to are always striving to achieve some form of omnichannel reach with closed-loop reporting to refine target audiences at scale with a small number of vendors — no easy task, even with good audience technology. The Beginning Of A New Era: Audience As A Strategy Audiences have […].

Marketing 130
article thumbnail

How centralizing customer success leads to better improvements

Hyland

With more than 20 years of experience in healthcare, technology and operations, Susan deCathelineau brings expertise and leadership in areas including customer experience, strategic product development, solution design and implementation, and customer relationship management. She leads the next evolution of Hyland’s Customer Success department, focused on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment.

article thumbnail

3 CX Metrics Every Quick Service & Fast Casual Restaurant Should Be Measuring

Simplr

The Quick Service Restaurant (QSR) and Fast Casual Restaurant industries have been completely transformed in the past three years– from the ordering experience to the way food arrives on our plates. Many restaurants have adapted to new customer expectations, accelerating their adoption of digital ordering services and payment systems to provide seamless dining experiences that keep customers coming back for seconds.

Service 98
article thumbnail

How to Ensure Business Success in South Korea

Globalization Partners

South Korea has always been attractive for companies looking to expand internationally. The country is known for significant market opportunities, especially in sectors like IT, telecommunications, electronics, manufacturing, and more. Its digital-savvy population promises both a favorable market and a well-equipped talent pool. But success in South Korea can only truly be achieved with the right guidance, especially when it comes to its complex employment regulations and practices.

article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.