How To Enhance Customer Experience Through An Omni-Channel Call Center
Magellan Solutions
APRIL 25, 2017
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts of information and multitudes of communication channels, how do you keep up with their growing demands and create positive customer experience each time? Customers now expect brands to be accessible through several channels, including: Phone calls – There are customers who still prefer to make phone calls when there are issues, particularly
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