Redial

DECEMBER 26, 2022

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: to enhance the customer experience through digital channels, ensuring that no client will be left behind.

Customer Service 130

Customer Service Service Banking Accounting 130

31 West

DECEMBER 25, 2022

If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs. A virtual private network (VPN) sounds complex, but is a fairly straightforward concept to grasp.

Accounting 130

Accounting Manufacturing Outsourcing Service 130

Go4Customer

DECEMBER 26, 2022

Customer acquisition and customer retention, are both important for business but if you look closely, customer retention is more powerful, practical, and probably more difficult than customer acquisition. When a company tries to reach its target customers by selling its products or services, it demonstrates a couple of sales and marketing strategies entailing a few additional features that are different than what the competitors are off.

Sales 74

Sales Marketing Service 74

NoonDalton

DECEMBER 28, 2022

Offshoring has developed into one of the most dependable and successful commercial operations; it is a recognized competitive strategy by many prosperous businesses. Even the best business strategies, though, have advantages and disadvantages. Find out the benefits and drawbacks of offshoring to determine if it is the correct choice for you. What are the real advantages and disadvantages of offshoring?

Offshoring 52

Offshoring Labor Costs Manufacturing Outsourcing 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Planergy Software

DECEMBER 29, 2022

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend.

Marketing 52

Marketing Strategic Sourcing Out-Tasking Sourcing 52

Forrester Digital Transformation

DECEMBER 27, 2022

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks! For much of the 20th century, a top-down, command-and-control style of management was favored, with a […].

Research 246

Research Management 246

Velocity Global

DECEMBER 28, 2022

DENVER, December 28, 2022 —. Removes barriers for companies to hire in-country; helps provide stability and opportunities for local workforce. Velocity Global , the leading provider of global talent solutions, today announced a new entity in Ukraine, which will allow employers the opportunity to recruit and retain employees locally. With its 57th entity, Velocity Global is providing an opportunity for individuals within the country to maintain their income and support their families even in time

Regulations 105

Regulations Management 105

The Scalers

DECEMBER 27, 2022

This has been a remarkable year for The Scalers. We’ve further expanded into the Asia-Pacific region by opening a new office in Sydney, Australia and our partnership network and the number of engineers has grown significantly. Overall, we brought nine new Partners on board — more than ever in our history. In terms of engineers for our Partners, this meant an increase from 190 in 2021 to 309 developers in 2022!

Offshoring 103

Offshoring Engineering Administrative Finance 103

Forrester Digital Transformation

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots.

Banking 130

Banking Retail 130

The Global Small Business Blog

DECEMBER 26, 2022

©iStock/Man As Thep What's affecting me, my clients, my colleagues and other global small business owners: Is your organization ready to turn uncertainty into opportunity? Here's how you prepare. Are we in a prolonged sideways trend ? Quote of the week: "Hope smiles from the threshold of the year to come, whispering, 'It will be happier.'" – Alfred Lord Tennyson The big opportunity behind global small businesses.

Banking 181

Banking 181

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Velocity Global

DECEMBER 28, 2022

DENVER, December 28, 2022 —. As the demand for a global workforce increases, hiring, managing, and paying top talent in Argentina has never been easier. Velocity Global , the leading provider of global talent solutions, today announced Argentina as its 58th global entity. With a significant rise in its labor force participation rate, global companies looking to capitalize on Argentina’s favorable remote work policies and growing talent pool can now do so seamlessly.

Offshoring 105

Offshoring Regulations Software Management 105

McKinsey and Company

DECEMBER 26, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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71

Forrester Digital Transformation

DECEMBER 28, 2022

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US. Why? The ad experience on Twitter has […].

130

130

The Global Small Business Blog

DECEMBER 28, 2022

©iStock/Ridofranz Women entrepreneurs have numerous opportunities to kickstart their businesses in different regions all across the globe–one of them being in Canada. The North American country is ripe with advantages for aspiring businesswomen, such as its stable economy, low corporate taxes, equality and multiculturalism, and its access to the United States and Latin American countries.

178

178

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Perficient Digital Transformation

DECEMBER 29, 2022

This has been an eventful year at Perficient’s Michigan office and for the Culture Committee. With more colleagues returning to the office when pandemic restrictions were lifted, the culture committee team went into action mode to make sure we had events lined up for all to participate in. Whether it was the in-office and virtual Lunch & Learns or pancake breakfasts or the after-hours board games sessions or some new experiments outside the office like leasing a plot for gardening or t

69

69

Eclaro

DECEMBER 30, 2022

Champagne corks popping, the ball dropping in Times Square (just a few blocks from Eclaro world headquarters!), Ryan Seacrest doing, well, whatever it is that Ryan Seacrest does…traditional signs of ringing in the new year are. Few practices that go hand-in-hand with the flipping of the calendar are as time-honored, or as daunting, as the new year’s resolution.

61

61

Forrester Digital Transformation

DECEMBER 26, 2022

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!). It’s no wonder I feel utterly exhausted. […].

Cybersecurity 130

Cybersecurity 130

The Global Small Business Blog

DECEMBER 29, 2022

©iStock/Tinnakorn Jorruang Products can contain numerous parts sourced from across the world and are subject to complex supply chains. This recognition cannot cause the United States to compromise its fundamental commitment to upholding human rights and U.S. law. “Serious violations such as forced labor could result in termination of the contract with the supplier if mitigation measures fail,” the company said.

Sourcing 161

Sourcing 161

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Management

Perficient Digital Transformation

DECEMBER 30, 2022

As organizations look toward their next Sitecore upgrade, many will be considering the implications of moving to XM Cloud. For their marketing teams, a big question is going to be how that will affect their personalization strategies. Will they have to invest in CDP and Personalize or will the embedded out of the box personalization and testing capabilities offered within XM Cloud be sufficient to at least get them started on the new platform?

Right-Sizing 64

Right-Sizing Analytics Sales Marketing 64

Go4Customer

DECEMBER 29, 2022

Have you ever wondered how it feels to be working in an inbound call center services company or in any outsourcing BPO companies in general? Sure, it is not everyone?s cup of tea because it could become quite hectic sometimes but once you gain a bit of experience, you will slowly become agile over time. Outsourcing BPO companies generally hire candidates that are high in energy and strongly motivated because it requires them to be.

Call Center 66

Call Center BPO Jobbing Service 66

Capgemini

DECEMBER 30, 2022

AWS for advertising and marketing helps Capgemini deliver innovative advertising solutions Neerav Vyas 30 Dec 2022. The changing privacy and marketing technology landscape continues to create more uncertainty in measuring marketing ROI. Coupled with the deprecation of cookie-based ad technology, advertisers will no longer be able to target, re-target, model, and analyze campaign performance to make informed decisions – unless they future-proof their systems and processes.

Marketing 52

Marketing Analytics Sales Retail 52

The Global Small Business Blog

DECEMBER 27, 2022

©iStock/Prostock-Studio With the current economic climate and biting inflation, shoppers worldwide desperately seek the slashed prices and mass discounts offered in the infamous after-holiday and January sales. Given the exponential growth of internet traffic within the e-commerce space, retailers should expect sales to skyrocket during the busy sales season.

Sales 144

Sales E-Commerce Retail 144

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Perficient Digital Transformation

DECEMBER 30, 2022

2023 is almost here! New goals, new projects, and technological advancements are right around the corner. But before we look forward, we should reflect on the past year. There has been some great insight posted by my Perficient colleagues that can be great resources for managers, analysts, and administrators within the Enterprise Management Performance space.

Analytics 64

Analytics Administrative Finance Accounting 64

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importance of personalized CX in driving customer acquisition and retention and creating market differentiation.

Management 52

Management Service Research Outsourcing 52

Transparent BPO Outsourcing

DECEMBER 29, 2022

Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center. Passionate and engaged employees will deliver great service while underperforming agents and managers have the potential to drag […].

BPO 52

BPO Management Service Customer Service 52

RampRate

DECEMBER 28, 2022

Join us on LinkedIn - Facebook - Twitter - Google Plus. “Phone” comes from the Greek for sound or voice. As an executive and advisor trying to help manage dozens of companies at once, I’m constantly on the phone and in motion, in airports, on the run, etc. Professionalism and “Elevating the Way Business Does Business” is the driver of our mission, vision and values.

Management 52

Management 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Perficient Digital Transformation

DECEMBER 29, 2022

The Adobe Experience Manager ‘Launches’ feature presents a simple way to make new content changes and manage existing content until you are ready to replace it. Adobe describes Launches this way: “A launch is created to allow you to make changes ready for future publication (while maintaining your current pages). After editing and updating your launch pages you promote them back to the source, then activate the source pages.”.

Sourcing 64

Sourcing Management 64

Everest Group

DECEMBER 30, 2022

Top Outplacement and Career Transition Services The outplacement and career transition services industry is undergoing a fundamental shift after experiencing a turbulent year in 2021. Providers have had to respond quickly and adapt to changing enterprise needs. Those that were able to navigate the market upheaval emerged as forerunners and fortified their positions in the market.

Service 52

Service Analytics Engineering Marketing 52

Bydrec

DECEMBER 28, 2022

You’re ready to launch your business website and you have a lot of ideas about how you can make it stand out from the crowd. However, unless you have a fair amount of experience as a web designer yourself, it’s probably wiser to hire someone who can do the job for you rather than trying to attempt it yourself. After all, designing a successful website requires specialist skills that not everyone has.

Design 52

Design Jobbing Service Engineering 52

Outsource Workers

DECEMBER 27, 2022

Hiring virtual assistants is becoming an increasingly common way of saving money, especially in the real estate sector. A real estate virtual assistant is paid an hourly rate for the tasks they complete, saving the business a lot of money compared to employing a full-time employee. . A real estate virtual assistant typically answers phone calls and emails, schedules appointments with sellers/buyers, manages property listings on your website, carries out property market research, and does social

Content Writing 52

Content Writing Marketing Jobbing Out-Tasking 52

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency