Sat.Dec 24, 2022 - Fri.Dec 30, 2022

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Eliminating phone customer service, is it reliable? 

Redial

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands.

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Setting Up A VPN On Your Phone Is Easy – Here’s How

31 West

If you’ve got a smartphone, then you probably haven’t tapped into all of the amazing features and functions that it supports. Implementing and using a VPN on your mobile is a good example of this, but what is one, why should you take this step, and how can you go about it? Introducing VPNs.

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Top-Notch Ways to Improve Customer Retention.

Go4Customer

Customer acquisition and customer retention, are both important for business but if you look closely, customer retention is more powerful, practical, and probably more difficult than customer acquisition. When a company tries to reach its target customers by selling its products or services, it demonstrates a couple of sales and marketing strategies entailing a few additional features that are different than what the competitors are off

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What Are the Advantages and Disadvantages of Offshoring?

NoonDalton

Offshoring has developed into one of the most dependable and successful commercial operations; it is a recognized competitive strategy by many prosperous businesses. Even the best business strategies, though, have advantages and disadvantages.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Marketing Procurement: Challenges and Best Practices

Planergy Software

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Cristian Maradiaga. King Ocean. Book a Live Demo.

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Delivering More Value Through Empowered Teams

Forrester Digital Transformation

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

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Velocity Global Announces New Entity in Ukraine

Velocity Global

DENVER, December 28, 2022 —. Removes barriers for companies to hire in-country; helps provide stability and opportunities for local workforce.

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7 pillars of effective ecommerce customer service

Influx

A generation ago, when you wanted to sell something, you open a store and advertise to attract customers. You train your team to provide excellent customer service. And then you follow up with offers in hopes of drawing customers back to you.

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Understand The State Of Central Bank Digital Currencies In Asia Pacific

Forrester Digital Transformation

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs.

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The Scalers’ 2022 recap: a year of amazing growth

The Scalers

This has been a remarkable year for The Scalers. We’ve further expanded into the Asia-Pacific region by opening a new office in Sydney, Australia and our partnership network and the number of engineers has grown significantly.

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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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Velocity Global Announces New Entity in Argentina

Velocity Global

DENVER, December 28, 2022 —. As the demand for a global workforce increases, hiring, managing, and paying top talent in Argentina has never been easier. Velocity Global , the leading provider of global talent solutions, today announced Argentina as its 58th global entity.

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Dynamic Merge in Snowflake using Stored Procedure and Python – For SCD Type 1

Perficient Digital Transformation

Creating Snowflake Account. We can create a 30-day free trial account using below link. link]. SCD Type 1. In short, keeps the latest the latest data only and old data is overwritten. SCD Type 1 in Snowflake. Let us consider we have a scenario to load the data into Target table from the Source table.

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Twitter Needs Advertisers, But Advertisers Don’t Need Twitter

Forrester Digital Transformation

The advertising community is giving Twitter more oxygen than it deserves since Elon Musk took over. The reality is that Twitter has never been a critical media channel in the overall media mix, comprising just 1.3% of 2022 digital ad spend based on Forrester’s 2022 Advertising Forecast, US.

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Franchise Brands Wrap Up 2022 More Global Than Ever

The Global Small Business Blog

©iStock/Funtap International businesses have learned to adapt and continue to expand into new countries despite nearly 3 years of a business world forever changed by Covid. This month our international deals roundup reports on expansion from Costa Rica to Eastern Europe, the U.S.,

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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Five Reasons New Year’s Resolutions Can Be a Boon to Your Business

Eclaro

Champagne corks popping, the ball dropping in Times Square (just a few blocks from Eclaro world headquarters!), Ryan Seacrest doing, well, whatever it is that Ryan Seacrest does…traditional signs of ringing in the new year are.

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Michigan Culture Committee’s year end round up!

Perficient Digital Transformation

This has been an eventful year at Perficient’s Michigan office and for the Culture Committee. With more colleagues returning to the office when pandemic restrictions were lifted, the culture committee team went into action mode to make sure we had events lined up for all to participate in.

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My 2022 Airing Of Grievances And Feats Of Strength

Forrester Digital Transformation

In the spirit of Festivus, I’m airing my grievances and demonstrating my feats of strength. I don’t know about you, but I didn’t enter 2022 with a full tank. I started the year by joining the hordes of people revenge-travelling / shopping / connecting / renovating (I know!).

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Today in Global Small Business: Turning Uncertainty Into Opportunity in 2023

The Global Small Business Blog

©iStock/Man As Thep What's affecting me, my clients, my colleagues and other global small business owners: Is your organization ready to turn uncertainty into opportunity? Here's how you prepare. Are we in a prolonged sideways trend ?

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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The McKinsey Crossword: Slacktivism | No. 108

McKinsey and Company

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find.

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Salesforce Experience Cloud: A Powerful Solution to Manage Customer, Partner, & Employee Communities

Perficient Digital Transformation

Backdrop : The year 2021 saw enormous global upheaval and transition. The need to move to the digital world has never been more imperative than the pandemic. There was a paradigm shift in the digital ecosystem. In April 2021, Salesforce changed its Community Cloud for a more modern service.

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Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

Everest Group

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021.

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Women Business Owners Have Drastically Changed the World of Business

The Global Small Business Blog

©iStock/Ridofranz Women entrepreneurs have numerous opportunities to kickstart their businesses in different regions all across the globe–one of them being in Canada.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Course Correction

Transparent BPO Outsourcing

Tactics to turn underperforming contact center staff into superstars By Steve Dibari and CJ Cardwell , VPs of Operations, Transparent BPO To deliver a great client experience, you have to have great employee engagement in your contact center.

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Personalization Capabilities of Sitecore XM Cloud

Perficient Digital Transformation

As organizations look toward their next Sitecore upgrade, many will be considering the implications of moving to XM Cloud. For their marketing teams, a big question is going to be how that will affect their personalization strategies.

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Outplacement and Career Transition Services PEAK Matrix® Assessment 2023

Everest Group

Top Outplacement and Career Transition Services The outplacement and career transition services industry is undergoing a fundamental shift after experiencing a turbulent year in 2021. Providers have had to respond quickly and adapt to changing enterprise needs.

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Map Your Supply Chains!

The Global Small Business Blog

©iStock/Tinnakorn Jorruang Products can contain numerous parts sourced from across the world and are subject to complex supply chains. This recognition cannot cause the United States to compromise its fundamental commitment to upholding human rights and U.S.

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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.

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The Decay of Professional Phone Calls Circa 2022 Or, Whatever Happened to Telephone Booths?

RampRate

Join us on LinkedIn - Facebook - Twitter - Google Plus. “Phone” comes from the Greek for sound or voice. As an executive and advisor trying to help manage dozens of companies at once, I’m constantly on the phone and in motion, in airports, on the run, etc.

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Year in Review: Must Read EPM Posts

Perficient Digital Transformation

2023 is almost here! New goals, new projects, and technological advancements are right around the corner. But before we look forward, we should reflect on the past year.

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Decentralized Clinical Trials Adoption Growing Exponentially | Market Insights™

Everest Group

Decentralized Hybrid Clinical Trials. VIEW THE FULL REPORT. Life Sciences Industry Market Insights™ PEAK Matrix clinical trials life sciences PEAK Matrix(R) Assessment

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Post Christmas: The Sales Will Follow

The Global Small Business Blog

©iStock/Prostock-Studio With the current economic climate and biting inflation, shoppers worldwide desperately seek the slashed prices and mass discounts offered in the infamous after-holiday and January sales. Given the exponential growth of internet traffic within the e-commerce space, retailers should expect sales to skyrocket during the busy sales season. Sounds like a good time to prioritize customer experience capabilities.

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Problem Solved: Boost Resilience with Supplier Diversity

Speaker: Rod Robinson - SVP of the Supplier Diversity Practice, Insight Sourcing Group

In this exclusive webinar, Rod Robinson, SVP of the Supplier Diversity Practice Lead & Center of Excellence, dives into the key benefits corporations are seeing emerge from their supplier diversity programs and how you can gain invaluable competitive advantages with a supplier diversity program of your own.