The Global Small Business Blog

AUGUST 22, 2022

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: Why small businesses must cross borders. One of the fastest growing banks in the US is on a mission to rewire the industry. It has also touched some nerves. The small factories in the western Japanese city of Higashiosaka for decades fuelled the thundering rise of the country's biggest brands - but a weak yen and rising costs have accelerated a slow decline, and are reshaping the industria

Banking 179

Banking 179

Forrester Digital Transformation

AUGUST 25, 2022

In 2020, Forrester’s Now Tech: Value Stream Management Tools, Q2 2020, report featured 12 vendors with a stand-alone or integrated VSM solution. Two years later, this market has nearly doubled: The Value Stream Management Landscape, Q3 2022, covers 22 fully featured VSM vendors. More vendors means more competition and more innovation, which is good for […].

Management 246

Management Marketing 246

Groove Technology

AUGUST 23, 2022

Customer. Our customer is a global Human Resources corporation with international teams in different branches. Challenge. The company came to Groove Technology when they needed an official app to bring their workflow and internal communication to the next level. The app had to adapt to all level of access and be scalable as their company structure was growing.

Human Resources 130

Human Resources 130

Planergy Software

AUGUST 25, 2022

Clients and results. More Customers. We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with PLANERGY. Cristian Maradiaga. King Ocean. Book a Live Demo. Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing.

Finance 52

Finance Robotics Process Automation Out-Tasking Banking 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

The Global Small Business Blog

AUGUST 23, 2022

©iStock/RamCreativ Companies will only get more global as communication across the world becomes easier. We must ensure that cultural differences are not assumed but understood. Read on to learn how to communicate with a global workforce.

165

165

Forrester Digital Transformation

AUGUST 25, 2022

In times defined by extraordinary political and social instability, customers, employees, and partners increasingly turn to businesses they can believe in, and that give them confidence in their future actions based on a clear set of values.

Research 246

Research Marketing 246

31 West

AUGUST 26, 2022

Customer service? Your customers will never get enough of it. You have to keep working on it until you acquire your own fan base, it will celebrate you as an epitome of customer service one day. Why because 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. One can never change the fact that you can count on service desk outsourcing though.

Customer Service 130

Customer Service Service Sales Research 130

The Global Small Business Blog

AUGUST 25, 2022

©iStock/Chaay_Tee Even with Covid losing its grip on the population, businesses are still facing the aftershocks of the disaster. It would be safe to say the storm has not yet passed. In this article , take a deeper dive into how Covid-19 still clamps onto global small businesses despite Covid-related restrictions being eased up. Business owners still face new worries.

156

156

Forrester Digital Transformation

AUGUST 24, 2022

Forrester contends that CX leaders are overly optimistic about their budget prospects. Learn where to trim your CX budget in 2023 and key areas to increase investment dollars.

245

245

Groove Technology

AUGUST 23, 2022

Customer. Our customer is a gym studio in the UK. Challenge. The customer asked for a fitness app of their own brand, which would help their customers to do exercises at home and have a healthy diet. Technologies. React Native.

130

130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

31 West

AUGUST 25, 2022

For every IT help desk, making the customer experience better is the Brownie point and handling the tickets stands at the frontline of doing it. In a survey conducted, almost two-thirds said they would wait two minutes or less and 13% said that “no wait time is acceptable” when it comes to waiting for their tickets to be resolved. Breaking it down further, 29% that waiting more than two minutes is too long.

Automation 130

Automation Right-Sizing Accounting Outsourcing 130

Automation Anywhere

AUGUST 24, 2022

Regardless of the industry, company size, or geography, every organization’s finance processes have a lot in common. Every company is responsible for ensuring the integrity of the financial reports, managing cash flow, and performing other basic finance functions to remain in business. The primary objectives underlying all finance processes are efficiency, accuracy, timeliness, and regulatory compliance.

Finance 145

Finance Automation Robotics Process Automation Accounting 145

Forrester Digital Transformation

AUGUST 24, 2022

Over the past year, Forrester’s diligently covered the state of the metaverse and what it means for marketing, technology, and other business executives. On Thursday, September 29 at 11:15 am CDT, we will debate the future of the internet (Metaverse, NFTs, and Web3) at Forrester’s Technology & Innovation event. I’ll be joined by Jam3’s Rachel […].

Marketing 240

Marketing Information Technology 240

Intelligent Management Inc.

AUGUST 21, 2022

Every solution is a change. If entrepreneurs and leaders want new solutions to be implemented successfully, then all those involved have to be able to adapt their way of behaving to the requirements of that solution. This means we have to develop and communicate this solution in a way that everyone is involved in its construction. They need to be part of building the change and in that way they can own it.

Management 144

Management Out-Tasking Reduced Costs Collaborations 144

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

31 West

AUGUST 25, 2022

Managed IT services refer to any IT-related support managed by an external or outsourcing agency. In the era of IT-enabled services, using managed IT support is standard practice for businesses. Some of the widely used managed IT support include cloud-based storage, remote monitoring , server maintenance, etc. It also supports and manages your network system, virtual machine , and cybersecurity efforts.

Management 130

Management Service Cybersecurity Out-Tasking 130

Zinnov

AUGUST 24, 2022

By Sean Bouani, Partner, Zinnov; Peter Kirkwood, Principal, Zinnov; Shreyashee Dutt, Zinnov. For SMBs, Cybersecurity hasn’t been a priority, as they focused on generating and growing revenues. But today, it is emerging as a top priority as evident from Zinnov’s recent survey of 600 SMBs (Small Medium Businesses) in the US, which shows that 45% of SMB owners consider Cybersecurity as one of their top 3 priorities, with 18% mentioning it as their #1 priority.

Cybersecurity 144

Cybersecurity Insurance E-Commerce Banking 144

Forrester Digital Transformation

AUGUST 22, 2022

Volatility will complicate planning for the coming year, but an intentional approach to investments and cuts will help businesses succeed.

Sales 245

Sales Management Marketing 245

McKinsey and Company

AUGUST 23, 2022

Independent work is booming, the American Opportunity Survey shows. For these workers and society, the upsides and drawbacks are all part of the gig.

144

144

Advertisement

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

31 West

AUGUST 24, 2022

If building a strong customer service culture is an art, then service desk ticket handling is its essence! Yup, but it never comes free of cost. Cost-per-ticket for support teams ranges from $2.93 to $49.69. Whereas the average ticket cost accounts for $15.56. Considering which, outsourcing service desk is always a better option to save you from the most draining processes right from setting up an internal team by shedding your sweat and blood.

Service 130

Service Accounting Automation Outsourcing 130

Perficient Digital Transformation

AUGUST 22, 2022

How to Setup an Effective LinkedIn Profile. I will cover all sections to make a strong & complete LinkedIn profile in points. 1. Background picture / Cover Photo. I usually keep background photos of the current tool I am working on or the company I work for. Either work!! 2. Display Picture. Keep basic image with minimal edit and nice plain background at back.

Analytics 116

Analytics Jobbing Design Marketing 116

Forrester Digital Transformation

AUGUST 24, 2022

Read Forrester’s advice on where to invest, where to cut, and where to experiment to create a smart B2C marketing budget in 2023.

Marketing 246

Marketing 246

McKinsey and Company

AUGUST 25, 2022

Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing technology risk and cyber risk.

Management 135

Management Risk Management Risk Management Cybersecurity 135

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

31 West

AUGUST 22, 2022

Organizing a IT help desk is crucial to boost efficiency. Bringing your Help Desk into a solid shape will not only help you manage it easily but also elevate the profit by making it more desirable. For growing companies, improving the customer experience (55% of respondents) and increasing operational efficiency (53% of respondents) are the top initiatives driving IT investments.

Right-Sizing 130

Right-Sizing Efficiency Software Accounting 130

Perficient Digital Transformation

AUGUST 25, 2022

Internet marketing can be quite competitive, and hard to get your brand’s message across with so much noise in our digital landscape. As a manufacturer, it’s important that you build a connected buying experience that follows the customer with content throughout their journey. By utilizing digital marketing services throughout your content & commerce approach, you’re more than likely fulfilling this need for your customers and exceeding business goals.

Marketing 111

Marketing Manufacturing Service Management 111

Forrester Digital Transformation

AUGUST 26, 2022

While social media is abuzz with “quiet quitting” as the latest trend in employee behavior, whistleblowers from tech companies are quitting in the loudest possible way and sounding alarms on the way out or shortly thereafter. On August 23, 2022, news emerged that Twitter’s former head of security, Peiter “Mudge” Zatko, had filed a whistleblower […].

Information Technology 130

Information Technology Risk Management Risk Management Cybersecurity 130

McKinsey and Company

AUGUST 23, 2022

Brian Solis, Salesforce global innovation evangelist, sees curiosity and empathy as integral parts in delivering new experiences in the metaverse. An edited version of the conversation from our ‘Value creation in the metaverse’ report follows.

Sales 124

Sales Marketing 124

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Globalization Partners

AUGUST 25, 2022

When considering the data on remote versus office work productivity, it is a real possibility that the office may indeed be dead. When Covid-19 first hit, working from home was a necessary substitute for what was, at the time, expected to be a short-term problem. Fast-forward two years — a tectonic plate shift has transformed the geography of work. What does working remotely mean?

Out-Tasking 111

Out-Tasking Flexibility Insurance Analytics 111

Perficient Digital Transformation

AUGUST 24, 2022

What is one trend that is more popular than the latest and greatest TikTok dance? Businesses looking to move into the Direct to Consumer (DTC) space. Why? Well, there are many reasons, but one of the top reasons is we as consumers are demanding to have conversations with the brands we love, without all the ‘middlemen,’ so to speak. This, however, creates an age-old debate that manufacturing organizations have always struggled with.

Order Management 108

Order Management Management Manufacturing Efficiency 108

Forrester Digital Transformation

AUGUST 25, 2022

Buying behaviour around the world has changed significantly, accelerated by the pandemic. Within the Asia Pacific region, marketers and sellers must be prepared to adapt to these changes and deliver what their buyers demand. Every year, Forrester fields a global survey to purchase decision-makers to find out what it is that makes them buy. We […].

Marketing 130

Marketing Accounting 130

McKinsey and Company

AUGUST 24, 2022

As customers demand both transformational expertise and simplified, self-serve experiences, the traditional enterprise sales playbook is being disrupted from the top down and bottom up.

Marketing 121

Marketing Sales 121

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency