Magellan Solutions
OCTOBER 12, 2015
Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.
Magellan Solutions
OCTOBER 16, 2015
Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. What’s more is that 79% of them would rather have a phone conversation with an agent even if there are other channels for support, like live chat and delayed response emails. 69% of customers would also consider making online phone calls if they didn’t have the option to have old-fashioned phone conversations with br
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