Magellan Solutions

APRIL 6, 2017

Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Call center interview questions are different from other industry’s job interview questions because there is a certain skill set, knowledge, personality and values that call center employees must possess in order to succeed.

Call Center 61

Call Center BPO Jobbing Customer Service 61

Chazey Partners

APRIL 4, 2017

Chazey Partners, a practitioners-led global management advisory business and Shared Services Leadership Coalition, a non-for-profit organization, have successfully hosted a Federal Shared Services breakfast forum … Chazey Partners and Shared Services Leadership Coalition Hosted a Shared Services Breakfast Forum Dedicated to U.S. Federal Agencies Read More ».

Shared Services 52

Shared Services Advisory Service Management 52

Magellan Solutions

APRIL 3, 2017

Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, also called the Gen Y population, you’ll find that majority of them have a positive perception about call center jobs. There seems to be something about the call center culture that appeals to the minds of these young men and women born between 1981 to 2000.

Call Center 63

Call Center Jobbing BPO Flexibility 63