Sat.Nov 20, 2021 - Fri.Nov 26, 2021

article thumbnail

The President’s New Management Agenda Has A Clear Approach To Strengthen Customer Experience (CX)

Forrester Digital Transformation

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

article thumbnail

Buy It On the Spot

The Global Small Business Blog

©iStock/AvigatorPhotographer At first glance, you wouldn’t know the impact the global supply chain crisis has had on global small businesses. They are facing delays and high supply chain costs. They’re going up, a lot, and invoices are coming with surprises. Take a look at some of the experiences small businesses are sharing. Their best advice to consumers?

192
192
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Online Training Platform For A Franchise Company

Groove Technology

Customer. Our customer is a franchise company based in the UK. Their main products are from the retail industry. Challenge. The HR Manager of the company came to Groove Technology when they needed an online training platform for their employees. Especially in the current situation of COVID-19 pandemic, they needed an effective training solution for their on-boarding process and internal training.

Retail 130
article thumbnail

Building value-chain resilience with AI

McKinsey and Company

Value chains are facing increased uncertainty. A threefold approach underpinned by artificial intelligence can help companies adapt to rapidly changing markets and operational challenges.

Marketing 145
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Leadership And Innovation — Learning From The Triumph And Tragedies Of The New Space Race

Forrester Digital Transformation

“Space flight needs leaders who go beyond where they can’t see, into the unknown, pushing the envelope for what might be possible. They are not satisfied staying within the box or looking within their own horizon.” — Mark “Forger” Stucky (former Virgin Galactic lead test pilot) Look Beyond The Horizon To Be Future Fit There […].

article thumbnail

Oh Those Black Friday Deals

The Global Small Business Blog

©iStock/Vladyslava Yakovenko The USA Today folks have rounded up the best of the best Black Friday 2021 deals here. Check back often—they'll be adding new deals and updating their list with the latest sales and savings through Cyber Monday. Happy shopping ! And of course anything you buy they might very well receive a commission :-).

Sales 190

More Trending

article thumbnail

Net-zero power: Long-duration energy storage for a renewable grid

McKinsey and Company

As the world transitions to decarbonized energy systems, emerging long-duration energy storage technologies will be critical for supporting the widescale deployment of renewable energy sources.

Sourcing 139
article thumbnail

RPA in action: How non-developers are using bots to improve processes

Hyland

... The post RPA in action: How non-developers are using bots to improve processes appeared first on The Hyland Blog.

article thumbnail

Today in Global Small Business: Holiday eCommerce Strategies

The Global Small Business Blog

©iStock/insta_photos What's affecting me, my clients, my colleagues and other global small business owners: Utah small businesses suffer as global supply chain breaks down. Interesting twist: Why shop local ? ‘The work of local artists is not sitting on cargo ships.’ Prep for the holidays with a few good ecommerce strategies. Quote of the week: "Remember, every ‘mistake’ your customer makes, it’s not because they’re stupid.

Retail 187
article thumbnail

Tendances Retail et eCommerce 2022

Forrester Digital Transformation

Vidéo du keynote du One to One de Monaco sur les tendances retail et eCommerce.

Retail 130
article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

How COVID-19 is reshaping supply chains

McKinsey and Company

Companies have only partly addressed the weaknesses in global supply chains exposed by the coronavirus pandemic. In the face of new challenges, finishing the job is even more urgent.

Jobbing 138
article thumbnail

What Your HR and Legal Teams Need to Know About the European Whistleblower Protection Directive

Globalization Partners

On October 7, 2019, the European Parliament and the Council of the European Union adopted the European Whistleblower Protection Directive (Directive) which aims to protect whistleblowers who report corruption, fraud, or violations of the law in the countries of the European Union (EU). These measures require covered employers to provide protected channels for reporting and prohibit any retaliation against those who report irregularities. adopted the European Whistleblower Protection Directive wh

article thumbnail

Can't Stop Talking About It: Global Supply Chain Woes

The Global Small Business Blog

©iStock/Trifonov_Evgeniy Global small business owners and chief executive officers of big companies can’t stop talking about supply chain, and for good reason — logistical challenges are threatening the very existence of some smaller companies that just got past the worst effects of the Covid-19 pandemic. The soaring price of ocean freight has put pressure on most shippers of cargo, but especially on the smaller players that don’t have the cash on hand or scale to combat rapidly rising costs, co

172
172
article thumbnail

3 ways to address skills shortages and win the AI talent war

Airswift

Source: Frame Stock Footage/Shutterstock. From taking over menial tasks to automating security, artificial intelligence (AI) has vast potential to transform the world of work. Far from being a tool for a select few, AI is today working on complex challenges in 18 core industries , from consumer packaged goods and retail to the life sciences and healthcare, where AI has been deployed to model viruses, among other things.

article thumbnail

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

article thumbnail

US water infrastructure: Making funding count

McKinsey and Company

A much-anticipated wave of funding for US water infrastructure could be unlocked in the coming months and years. Are utilities and investors ready?

121
121
article thumbnail

The Transformative Power of RPA for Government Agencies

V-Soft Consulting

Robotic Process Automation (RPA) has been playing a transformative role across industries and businesses in the private sector. RPA increases speed and efficiency, lowers costs by automating repetitive and mundane tasks, and frees up workers to perform more strategic tasks. Governments too are increasingly adopting RPA to reduce time-consuming administrative tasks and focus on mission-critical activities.

article thumbnail

Grateful to Our Global Small Business Blog Readers: Thank you For Your Engagement and Happy Thanksgiving

The Global Small Business Blog

©iStock/Irisimages "Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend." – Melody Beattie.

155
155
article thumbnail

Encouraging more women into engineering

Airswift

Source: Pexels/ThisIsEngineering. Googling the question ‘what is an engineer’ will give you the definition: ‘a person who designs, builds or maintains engines, machines or structures.’. In that regard, engineers are the foundation of and creators of our everyday lives. Without the work they do, we would not see the improvements necessary to keep up with the ever-changing world we live in.

article thumbnail

Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

article thumbnail

bp: An agility pioneer in the energy industry

McKinsey and Company

bp took the bold step to organize for agility at scale in the Production & Operations organization with impressive results. Six leaders share their learnings and reflections on the transformation.

108
108
article thumbnail

The Top 7 Offshore Jobs in the Healthcare Industry

AS White Global

With a growing workforce crisis compounded by the pandemic, especially in the US, the healthcare industry is struggling to attract and retain much-needed talent. Healthcare outsourcing services through an offshore staff can provide vital support to medical practitioners and healthcare providers so they can focus on their core duties. As part of our blog series on offshore healthcare and medical services, we take a look now on what are the most in-demand healthcare-related jobs that dedicated off

article thumbnail

Togetherness and Gratitude

The Global Small Business Blog

©2021 Laurel J. Delaney. All rights reserved. "Thanksgiving is a time of togetherness and gratitude." – Nigel Hamilton.

188
188
article thumbnail

AI in business: 9 sectors leading the way

Airswift

Source: iStock/fotografixx. Artificial intelligence (AI) business usage has seen a vast increase across all industries over the past few years. Management in business sectors such as manufacturing, transport, finance, and medicine are investing in order to develop a competitive edge. The use cases range from automating their activities, forecasting demand and enhancing the decision-making process.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Author Talks: The history of Black cinema in America

McKinsey and Company

The journalist whose article served as the basis for the movie The Butler explores the past 100 years of Black movies in the United States.

122
122
article thumbnail

Mistakes we made when adopting Agile

Wirtek

The essence of the Agile philosophy is to enable teams to adapt fast in a world where change is the only constant. When transitioning to a new methodology, making mistakes and learning from them is part of the process, and transitioning to Agile makes no exception. Here is what we learned along the way and tips on how you can avoid making the same errors.

98
article thumbnail

365 Days of Savings—with Intelligent Automation

Automation Anywhere

Welcome to RPA Replay and Black Friday. Remember the days when people set their alarm for 4 am. Got dressed in a flash. Did an Indy 500 to their favorite store. And waited and waited and waited in line. TO GET THE BLACK FRIDAY DEALS. TO SAVE? OPEN. OPEN. OPEN. THE DOORS. Fortunately, with intelligent automation, you can save every day, year-round. With no alarms.

article thumbnail

Will the Projects of the 50 transform the UAE into a tech leader?

Airswift

Are the 'Projects of the 50' set to make the Middle East the go-to tech hub for investors and talent? The UAE government has set a target to double the size of the national economy in the next ten years. They have signed contracts with eight key countries to establish trade and meet this goal as part of the 'Projects of the 50'. The target is to increase the national economy from AED 1.4 trillion to AED 3 trillion.

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Consumer-goods companies must transform their planning end to end

McKinsey and Company

Rising complexity isn’t tenable. Now is the time to take drastic action—in the form of a tech-driven end-to-end planning transformation.

Retail 123
article thumbnail

Don’t Make Your Black Friday’s CX Notoriously Bad Like Rebecca Black’s “Friday”

Raya Contact Center

Black Friday comes around every year and customers are bombarded with deals, offers and massive discounts. However, it does come at a massive price. Customers’ time, money and sanity as well as major changes in retailers’ processes. So, before Black Friday rains upon us make sure your CX experience is optimized for bigger volumes, delivery delays, store queues and so much more.

Retail 98
article thumbnail

Controlling the Narrative: How to Keep Your Sales Calls on Track

NoonDalton

When it comes to marketing, if you don’t define yourself, your competitors will. The same is also true in sales. That’s why it’s important to keep your sales calls on track. Many salespeople don’t start thinking about clinching the deal until much later in the sales process. To truly prepare yourself for closing, though, you must lay the basis from the outset.

Sales 97
article thumbnail

5 Key SOP-Focused Questions to Ask a Potential BPM Partner

Provana

If you are a growing collection business, you may eventually have to augment your staffing capacity to keep up with surging demand and client promises. If outsourcing is on your mind to get the right skills, you may either want to outsource to a Business Process Outsourcing (BPO) or look for a service provider that can hire, train and manage the talent, using Business Process Management (BPM) outsourcing model.

article thumbnail

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.