Everest Group

MAY 20, 2025

Over the past two years, weve seen a surge in companies setting up Global Capability Centers (GCCs) in India (250+ new setups), and for good reason. India remains the global hub for digital, Information Technology (IT), operations, and analytics talent. The talent ecosystem is mature, cost-effective, and increasingly innovation oriented. But for companies just entering or scaling in India, the recent IndiaPakistan flashpoint has surfaced a difficult, but necessary question: Is your GCC footprint

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Amzur

MAY 22, 2025

AI Scaling Strategies In Healthcare To Unlock the True Potential AI is evolving rapidly, with Generative AI (GenAI) models being released every few days, opening up new possibilities for industries worldwide. Despite the advancements, CIOs often report that AI hasnt yet met ROI expectationsa challenge that healthcare and other sectors are grappling with as they navigate the AI landscape.

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Healthcare Efficiency Accounting Collaborations 52

Offshore India Data Entry

MAY 21, 2025

Today, we are thriving in a highly competitive business landscape, and most businesses depend on outsourcing to explore more opportunities and ensure seamless business operations. Now, let us understand the difference between front-office and back-office outsourcing, and employ the outsourcing needed for your business. What is Front-Office Outsourcing?

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Outsourcing BPO Data Entry Business Process Outsourcing 52

Perficient Digital Transformation

MAY 22, 2025

Data is Everywhere but Actionable Insights Remain a Challenge According to Salesforce, 94% of business leaders believe they arent getting enough value from their data. Marketers want to personalize at scale. Sellers crave visibility into buying signals and win themes. Service agents need contextual understanding. Business leaders demand connected reporting for smarter decisions.

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Sourcing Design Marketing Service 52

Speaker: Anise Wiley-Little

In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or

Human Resources

The Global Small Business Blog

MAY 19, 2025

iStock/Smederevac What's affecting me, my clients, my colleagues and other global small business owners: With on-again, off-again tariff policies causing havoc, bonded warehouses are seeing a spike in interest. The facilities are located around the country , but theyre legally outside of U.S. Customs territory. Max Harris, group head of strategy and sustainability at Associated British Ports, the largest ports operator in the United Kingdom, explains how the company is using tech to accelerate t

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Obobo

MAY 19, 2025

Excel scorecard templates offer a practical and versatile solution for evaluating supplier performance and tracking key metrics. These templates provide a structured format to measure and analyze data, ensuring comprehensive insights into supplier efficiency and compliance. From balanced scorecards to KPI-driven templates, Excel-based solutions cater to diverse performance management needs.

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Collaborations Automation Design Time Savings 59

Perficient Digital Transformation

MAY 19, 2025

Being a developer and especially a JavaScript developer, we have come across the concept of Arrays more than we can say of. They are the must for storing ordered collections of items and we have various methods to manipulate those collections. But then ES6 came into town and became the hero and introduced us with Set. So, whats the difference? Why do we need Set when we already have Arrays?

Efficiency 52

Efficiency Design 52

Everest Group

MAY 19, 2025

Managing General Agents (MGAs) are expanding rapidly as carriers’ delegate underwriting and distribution to agile, tech-forward partners. Their asset-light model lets them penetrate niche and hard-to-place risks, but it also creates distinct operational needs: large MGAs wrestle with data integration and real-time portfolio oversight, while small and mid-size players seek scalable infrastructure and carrier capacity.

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Insurance Management Service Administrative 130

Zinnov

MAY 19, 2025

Despite AI’s proven potential, most enterprises struggle to move from experimentation to scale. The roadblocks? Fragmented data, outdated systems, talent gaps, and lack of governance. This report uncovers how Global Capability Centers (GCCs) in India are stepping up – evolving into AI Centers of Excellence (COE) that power Enterprise transformation, accelerate adoption, and lay the groundwork for strategic autonomy.

Government 52

Government Engineering 52

inDinero

MAY 19, 2025

Most firms dodge answering how much an accountant costs with a familiar phrase. It depends. But on what, exactly? We found the perfect person to ask: indinero director of business development John Rickard. Because if anyone knows what drives pricing for outsourced accounting, its someone who has personally built quotes for hundreds of entrepreneurs interested in our services.

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Accounting E-Commerce Inventory Management Manufacturing 52

Advertiser: Paycor

AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!

Automation

HGS Careers

MAY 22, 2025

The Ultimate Guide to Contact Center Workforce Management In today's customer-centric business world, excellent service requires more than just having a few agents. It requires a data-driven, disciplined people, process, and performance management approach. This is where contact center workforce management steps in. Before diving into how BPO workforce management works in the USA, it’s important to understand what is workforce management in a call center, its key elements, best practices, and th

Management 52

Management Call Center E-Commerce Flexibility 52

WebCreek

MAY 22, 2025

When streamlining a business, many companies decide to change the different processes that are carried out to improve the service speed or production efficiency. A strategy that has been quite popular in recent years in different regions, such as Latin America, is the nearshoring strategy. So, what is nearshoring? It is a strategy of placing […].

Nearshoring 52

Nearshoring Efficiency Service 52

Zinnov

MAY 21, 2025

Walk into your favorite coffee shop, and chances are the barista already knows your order. Over time, familiarity turns into trust. Trust turns into influence. Eventually, you stop looking at the menu, they just know what works for you. That’s the journey Global Capability Centers (GCCs) have been on. From operational outsiders to deeply integrated partners.

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Marketing Right-Sizing Government Engineering 52

SSON

MAY 23, 2025

Discover the top takeaways from The Outsourcing Customers' Panel at SSOW Europe 2025.

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BPO Outsourcing 52

Speaker: Ron Fish, Global Talent Acquisition Executive

As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!

Nearshoring

McKinsey & Company

MAY 19, 2025

Growth is crucial for companies to create profitable, sustainable value. How can organizations reach their growth goals and ensure their longevityeven in turbulent times?

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V-Soft Consulting

MAY 19, 2025

Today's job market is highly competitive, and finding top-tier talent is crucial for every business. Whether you run a Fortune 500 company or just starting your new startup venture, your business success depends on sourcing and onboarding the right talent quickly. This is where US staffing experts come into the picture. Before understanding how US staffing experts can help, let's first go over the basics!

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Sourcing Jobbing Marketing 52

Horses for Sources

MAY 23, 2025

Visa and Mastercard just escalated the war for the future of commerce—not with another app, but with autonomous AI agents that buy on your behalf. These aren’t lab experiments. Visa’s Intelligent Commerce and Mastercard’s Agent Pay are foundational shifts designed to embed payments into AI platforms that consumers already trust. The implications for enterprise marketing are nothing short of seismic, and the following class of applications is under threat: Ecommerce platforms like Adobe Com

E-Commerce 52

E-Commerce Outsourcing Design Analytics 52

Zinnov

MAY 19, 2025

In 2016, global Healthcare GCCs and firms viewed India as their back office. Today, they’re racing to build innovation centers there. The reason? USD 638 Bn. The Healthcare innovation race has a dark horse leader most aren’t watching closely enough. While Silicon Valley debates AI ethics, European firms navigate regulation. Meanwhile, India’s Healthcare GCCs have quietly evolved from back-office support to front-line innovation powerhouses.

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Healthcare Pharmaceuticals Finance Regulations 52

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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

Perficient Digital Transformation

MAY 22, 2025

Maybe youve already made the switch to XM Cloud, or maybe youre still evaluating it as the answer to all your digital delivery challenges. Spoiler alert: it wont magically solve everything but with the right setup and smart optimizations, it can absolutely deliver fast, scalable, and maintainable experiences. If youre using Sitecore Headless with Next.js, youre already building on a modern and flexible foundation.

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Right-Sizing Analytics Flexibility Efficiency 52

McKinsey & Company

MAY 23, 2025

Under Natarajan Srinivasans leadership, CG Power emerged successfully from bankruptcy. In this interview, the former CEO breaks down his strategies for managing during a crisis.

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Management 115

Capgemini

MAY 21, 2025

Winning hearts: Building trust in new electric vehicle brands Brad Young May 21, 2025 Facebook Linkedin A new wave of Chinese electric vehicles are entering the UK market. While the opportunity for sustainable mobility solutions is vast, trust is needed A new wave of Chinese electric vehicle (EV) manufacturers is entering the UK market, drawn by its tariff-free access and growing interest in EVs.

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Manufacturing Sales E-Commerce Marketing 52

The Global Small Business Blog

MAY 21, 2025

skip to main | skip to sidebar Wednesday, May 21, 2025 Pope Leo XIVs Inauguration Mass at the Vatican Email This BlogThis! Share to X Share to Facebook Share to Pinterest Labels: Pope Leo XIV's inauguration mass , Vatican Posted by Laurel Delaney at 5/21/2025 07:10:00 AM No comments: Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) ABOUT GSBB The Global Small Business Blog (GSBB) was founded on July 20, 2004 by Laurel Delaney (pictured above) for the purpose of he

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Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

Regulations

Perficient Digital Transformation

MAY 22, 2025

Overview Opal is Optimizelys AI assistant designed to accelerate and enhance the entire marketing workflow. Integrated natively across OptimizelyOne, Opal helps teams ideate, plan, generate, manage, and optimize content more intelligently and efficiently. This document outlines key features, current capabilities, upcoming enhancements, and how Opal fits into the broader AI-powered content lifecycle.

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Marketing E-Commerce Analytics Automation 52

McKinsey & Company

MAY 21, 2025

Human-centric skills are more critical than ever in an increasingly complex world. Heres how some women CEOs harness these strengths to meet the challenges of the role.

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Everest Group

MAY 23, 2025

Trade-offs of Global Roles in GCCs involve balancing cost efficiency with strategic control, local agility and talent availability with capability depth.

Marketing 130

Marketing Efficiency Global Business Services Shared Services 130

Obobo

MAY 21, 2025

Selecting the right vendor is a critical step in ensuring smooth operations and successful projects. Request for Proposal (RFP) scoring templates in Excel provide a structured approach to evaluating and comparing vendors based on predefined criteria. By incorporating vendor scorecard templates into the RFP process, organizations can ensure objective assessments and make informed decisions.

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Accounting Automation Collaborations Efficiency 59

Advertiser: Paycor

Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!

Management

Perficient Digital Transformation

MAY 22, 2025

In financial services, content isnt just about telling your story its about telling it right. Every blog post, product update, or social post is a potential compliance risk if not handled carefully. Regulatory bodies like FINRA, SEC, and GDPR arent known for leniency, and the cost of a misstep can be significant fines, reputational damage, and operational headaches.

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Marketing Service Government Out-Tasking 52

McKinsey & Company

MAY 21, 2025

GLP-1s are drugs that help people manage diabetes and lose weight. Their surging popularity has a range of economic and public health implications.

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Ivemsa

MAY 22, 2025

Changes continue to affect manufacturing in Mexico , though the anticipated update regarding Mexicos IMMEX program may be a welcome one. In the mid-1960s, the Mexican government created what was then known as the maquiladora program as an incentive to increase foreign direct investment. Approval into the program allows U.S. and other foreign companies to temporarily import goods, materials, and equipment necessary for the manufacturing process without having to pay the 16% value-added tax (VAT),

Manufacturing 52

Manufacturing Administrative Payroll Government 52

NoonDalton

MAY 21, 2025

Insurance companies arent just navigating change; theyre being redefined by it. Inflation, geopolitical instability, evolving customer expectations, and rapid digital transformation are all squeezing the margins of an industry built on managing risk. But theres one strategy helping insurers protect both their bottom line and their customer base: smart, strategic outsourcing.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales