The Road to a Diversified BPO Workplace

Luis Anthony Oliveros Published on August 3, 2021

Multiculturalism is an indelible part of Open Access BPO’s daily operations.

LGBTQ community safe space declaration at Open Access BPO

Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds.

We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity.

Whether it’s on Pride month or not, we celebrate our own LGBTQ+ community, bringing their stories to the forefront and celebrating their authentic selves.

Queer Voices at Open Access BPO

In the past, we launched the #OASpeaksWithPride initiative across our social media channels.

It became a platform where our LBGTQIA+ team members expressed their thoughts and reach out to others in their most authentic selves. Through it, they’ve shared messages of love and acceptance, stood up for equal rights, and voiced their resistance against discrimination.

We declared our offices as safe, inclusive workspaces.

Open Access BPO LGBTQ community during Pride march

As part of celebrating Pride month at Open Access BPO, we took our LGBTQ+ support a step further in 2019, bringing our first employee delegation to the Pride march held at the Marikina Sports Complex.

This year, our Pride Month efforts focused on education and awareness.

  • Open Access BPO LGBTQ+ Employees React to Pride Facts

    In this video, we dive into the history of Pride and how its roots as a protest in the 1960s continue to resonate in today’s socio-political climate. It may be one of today’s most colorful celebrations, but at its core, Pride is pushback against discrimination and human rights violations. We talk about these points with three of our featured LGBTQIA+ employees.

  • What is SOGIE? webinar

    Open Access BPO LGBTQ+ community

    What is SOGIE the webinar was facilitated by SOGIE (Sexual Orientation, Gender Identity and Expressions) expert Dennis Roda from the Philippine Financial & Inter-Industry Pride, a non-profit organization that aims to foster safe and inclusive workplaces for LGBTQ+ members of the workforce.

    The webinar hopes to help our Open Access BPO family understand our LGBTQ+ community better. The discussion that followed included ways to ensure the workplace is a safe, inclusive space for everyone.

  • Pride Open Discussion

    >Open Access BPO LGBTQ+ community discussion

    The entire month of June, an open discussion took place on the internal employee portal, on the interaction channel we call the Open Access BPO Wall. We asked our employees about the stereotypes they’ve heard about members of the LGBTQ+ community.

    This provided a platform where misconceptions were dispelled, stories and experiences were shared, concerns were raised, and support, openness, and hope for the future were expressed.

Continuous Development

For Open Access BPO, acknowledging and supporting our LGBTQ+ community goes beyond the advantages a diverse workplace offers to businesses. We embrace it because it’s an indelible component of our business—from our thoroughly diverse team members to our partners and customers. We embrace it because LGBTQ+ rights are human rights, and we take the responsibility to do our part to uphold it for our employees and our society.

We’ve set up several steps to further our diversity and inclusion programs because we intend to uphold this human responsibility beyond the designated Pride month.

 

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Open Access BPO 12 hours ago
𝗧𝗲𝗮𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗺𝗮𝗿𝗸𝗲𝗱 𝘁𝗵𝗲 𝗿𝗲𝗰𝗲𝗻𝘁 𝗰𝘂𝗹𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗼𝘂𝗿 𝗼𝗳𝗳𝗶𝗰𝗲 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝗯𝗹𝗲𝘀𝘀𝗶𝗻𝗴 𝗰𝗲𝗿𝗲𝗺𝗼𝗻𝘆 𝗮𝘁 𝗼𝘂𝗿 𝗠𝗮𝗻𝗶𝗹𝗮 𝗵𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗶𝗻 𝗥𝗼𝗯𝗶𝗻𝘀𝗼𝗻𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗼𝗻 𝗔𝘆𝗮𝗹𝗮 𝗔𝘃𝗲𝗻𝘂𝗲, 𝗠𝗮𝗸𝗮𝘁𝗶 𝗖𝗶𝘁𝘆.

The blessing was led by Fr. Baste Gadia SSP of the Greenbelt Chapel, accompanied by OABPO Global Vice President Joy Sebastian, Senior Director of Operations Nate Martinez, and Head of Recruitment, Training, & Site Support Bobby Jusayan.

The blessing started in the 7th floor cafeteria, lounge, outdoor area, and office spaces. Fr. Gadia also blessed all of the office spaces in the 19th, 21st, and 32nd floors.

A good number of employees from all four floors of our office witnessed the blessing, kicking off our new chapter with positive energy and a strong sense of community.

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Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢, 𝗮 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗼𝗳 #𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝗱 𝗶𝘁𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗵𝘂𝗯 | https://buff.ly/3UHx5TV

Strategically located at the Robinsons Summit Center in Makati City, this move optimizes operational efficiency, service quality, and fosters a unified company culture.

The new Makati HQ boasts a state-of-the-art operations floor, a brand new cafeteria, and a comfortable lounge area – all designed to optimize team performance and employee well-being.

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Open Access BPO 3 days ago
Nearly 200 Open Access BPO employees secured their Pag-IBIG Loyalty Card Plus during a recent onsite registration event held in collaboration with the Home Development Mutual Fund (HDMF).

The two-day event took place at the 7th floor cafeteria of the multilingual call center's Manila office in Robinsons Summit Center, Makati City.

Open Access BPO's Employee Relations team streamlined the process by pre-processing application forms emailed before the event. For those who couldn't submit them electronically, on-site registration with readily available forms ensured everyone could participate.

Applicants merely presented a valid ID to the HDMF team on-site and had their photo taken. Thanks to this quick and convenient process, applicants were able to receive their new Pag-IBIG Loyalty Card Plus in less than five minutes.

On the first day of the on-site registration event (April 25, 2024), a total of 101 Loyalty Cards were issued, reflecting strong employee participation. The momentum continued on the second day, with 98 additional employees receiving their cards.

The event also offered a convenient platform for employees to submit loan applications. A total of 12 employees took advantage of this opportunity.

In a separate initiative, the Open Access BPO Davao team successfully held their own Pag-IBIG registration event on April 22. Over 33 employees participated and secured their Pag-IBIG Loyalty Card Plus.

The PAG-IBIG Loyalty Card Plus comes with its own special perks. It functions like an ATM card, offering a convenient way to claim benefits and loan proceeds. It can also be used for exclusive discounts on more than 300 partner establishments nationwide.

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Open Access BPO 8 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

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Open Access BPO 8 days ago
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In this study, Open Access BPO uncovers the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

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Open Access BPO 9 days ago
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

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[𝐒𝐭𝐮𝐝𝐲] 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫: 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐑𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬: https://buff.ly/3vWuUTb

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