The Road to a Diversified BPO Workplace

Luis Anthony Oliveros Published on August 3, 2021

Multiculturalism is an indelible part of Open Access BPO’s daily operations.

LGBTQ community safe space declaration at Open Access BPO

Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds.

We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity.

Whether it’s on Pride month or not, we celebrate our own LGBTQ+ community, bringing their stories to the forefront and celebrating their authentic selves.

Queer Voices at Open Access BPO

In the past, we launched the #OASpeaksWithPride initiative across our social media channels.

It became a platform where our LBGTQIA+ team members expressed their thoughts and reach out to others in their most authentic selves. Through it, they’ve shared messages of love and acceptance, stood up for equal rights, and voiced their resistance against discrimination.

We declared our offices as safe, inclusive workspaces.

Open Access BPO LGBTQ community during Pride march

As part of celebrating Pride month at Open Access BPO, we took our LGBTQ+ support a step further in 2019, bringing our first employee delegation to the Pride march held at the Marikina Sports Complex.

This year, our Pride Month efforts focused on education and awareness.

  • Open Access BPO LGBTQ+ Employees React to Pride Facts

    In this video, we dive into the history of Pride and how its roots as a protest in the 1960s continue to resonate in today’s socio-political climate. It may be one of today’s most colorful celebrations, but at its core, Pride is pushback against discrimination and human rights violations. We talk about these points with three of our featured LGBTQIA+ employees.

  • What is SOGIE? webinar

    Open Access BPO LGBTQ+ community

    What is SOGIE the webinar was facilitated by SOGIE (Sexual Orientation, Gender Identity and Expressions) expert Dennis Roda from the Philippine Financial & Inter-Industry Pride, a non-profit organization that aims to foster safe and inclusive workplaces for LGBTQ+ members of the workforce.

    The webinar hopes to help our Open Access BPO family understand our LGBTQ+ community better. The discussion that followed included ways to ensure the workplace is a safe, inclusive space for everyone.

  • Pride Open Discussion

    >Open Access BPO LGBTQ+ community discussion

    The entire month of June, an open discussion took place on the internal employee portal, on the interaction channel we call the Open Access BPO Wall. We asked our employees about the stereotypes they’ve heard about members of the LGBTQ+ community.

    This provided a platform where misconceptions were dispelled, stories and experiences were shared, concerns were raised, and support, openness, and hope for the future were expressed.

Continuous Development

For Open Access BPO, acknowledging and supporting our LGBTQ+ community goes beyond the advantages a diverse workplace offers to businesses. We embrace it because it’s an indelible component of our business—from our thoroughly diverse team members to our partners and customers. We embrace it because LGBTQ+ rights are human rights, and we take the responsibility to do our part to uphold it for our employees and our society.

We’ve set up several steps to further our diversity and inclusion programs because we intend to uphold this human responsibility beyond the designated Pride month.

 

Read More

Avatar photo
Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Join us on facebook
Open Access BPO Yesterday
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗷𝘂𝘀𝘁 𝘂𝗻𝘃𝗲𝗶𝗹𝗲𝗱 𝗮 𝘀𝘁𝘂𝗻𝗻𝗶𝗻𝗴 𝗺𝗮𝗿𝗯𝗹𝗲 𝗯𝘂𝘀𝘁 𝗵𝗼𝗻𝗼𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗶𝗰𝗼𝗻𝗶𝗰 𝗞𝗮𝗹𝗶𝗻𝗴𝗮 𝘁𝗮𝘁𝘁𝗼𝗼 𝗮𝗿𝘁𝗶𝘀𝘁, 𝗔𝗽𝗼 𝗪𝗵𝗮𝗻𝗴-𝗢𝗱: https://buff.ly/3WZUnpG

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘵𝘩𝘦 𝘖𝘱𝘦𝘯 𝘈𝘤𝘤𝘦𝘴𝘴 𝘉𝘗𝘖 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘵𝘦𝘢𝘮 𝘱𝘰𝘴𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘳𝘦𝘥 𝘮𝘢𝘳𝘣𝘭𝘦 𝘣𝘶𝘴𝘵 𝘰𝘧 𝘈𝘱𝘰 𝘞𝘩𝘢𝘯𝘨-𝘖𝘥. 𝘛𝘩𝘦 𝘮𝘶𝘭𝘵𝘪𝘭𝘪𝘯𝘨𝘶𝘢𝘭 𝘤𝘢𝘭𝘭 𝘤𝘦𝘯𝘵𝘦𝘳 𝘵𝘦𝘢𝘮 𝘵𝘳𝘢𝘷𝘦𝘭𝘦𝘥 𝘢𝘳𝘰𝘶𝘯𝘥 434.9 𝘬𝘮 𝘵𝘰 𝘉𝘶𝘴𝘤𝘢𝘭𝘢𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘒𝘢𝘭𝘪𝘯𝘨𝘢 𝘱𝘳𝘰𝘷𝘪𝘯𝘤𝘦 𝘵𝘰 𝘩𝘰𝘯𝘰𝘳 𝘵𝘩𝘦 𝘗𝘩𝘪𝘭𝘪𝘱𝘱𝘪𝘯𝘦𝘴' 𝘣𝘦𝘭𝘰𝘷𝘦𝘥 𝘮𝘢𝘮𝘣𝘢𝘣𝘢𝘵𝘰𝘬.

----------
Our leadership team's recent visit to Buscalan to honor a cultural icon embodies Open Access BPO's commitment to giving back.

Interested in learning more about our values?
Contact us today at https://buff.ly/3V0xmR2

#WeSpeakYourLanguage
Open Access BPO Yesterday
A strong #CustomerSupport culture starts with a clear vision.
One powerful tool to foster this? A well-crafted #CustomerService mantra, which:
• Helps your customers understand what you want to achieve in terms of #CustomerExperience
• Sets the tone for how agents interact with customers, keeping the brand's vision in mind.

Here are some questions to help you create your customer service mantra: https://buff.ly/455tYsx

----------
Get an #outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/454XY87

#WeSpeakYourLanguage
#outsourcing
Open Access BPO Yesterday
𝗬𝗲𝘀, 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗶𝘀 𝗰𝗿𝘂𝗰𝗶𝗮𝗹, 𝗯𝘂𝘁 𝘁𝗿𝘂𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗲𝗹𝗹 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻.

Cultivate genuine loyalty, prioritize understanding and catering to your customer's entire buyer's journey.

Find out what it takes for businesses to match rising customer standards here: https://buff.ly/4bK2r2A

---------
Let's build a #CustomerService program that addresses your brand's needs head-on and delights customers from start to finish: https://buff.ly/4bZ8wHT

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
Open Access BPO 2 days ago
#Productivity dips are something that #CallCenters try to avoid at all cost.
Most of the time, these are caused by agent #burnout.

It's not easy to detect, but here are the signs you should look out for:

----------
Learn about our #EmployeeEngagement programs that empower our people and our clients: https://buff.ly/3URabIw

#WeSpeakYourLanguage
#CallCenterBurnout #EmployeeManagement
#CallCenterOutsourcing
Open Access BPO 3 days ago
It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.
But be extra observant, because it could be an indication of a deeper concern: 𝗰𝗵𝗿𝗼𝗻𝗶𝗰 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗯𝘂𝗿𝗻𝗼𝘂𝘁.

𝗕𝘂𝗿𝗻𝗼𝘂𝘁 𝗰𝗮𝗻 𝗹𝗲𝗮𝗱 𝘁𝗼:
• low productivity
• high employee attrition
• tanking service levels

Here are signs your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/3X09vUa

----------
Go with the #outsourcing #BPO that cares for its teams: https://buff.ly/3R43VfE

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 3 days ago
A branded #CustomerService strategy distinguishes your brand, elevates #CustomerExperience, and aids in expanding your customer base.

Here's your guide to crafting a branded customer service strategy: https://buff.ly/4aD273W

----------
Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/4aFTiX8

#WeSpeakYourLanguage
#CustomerSupport #branding
#CX #CustomerSatisfaction
Open Access BPO