Sat.Sep 10, 2022 - Fri.Sep 16, 2022

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7 Best Practices For Successful MSPs

31 West

The demand for managed services is growing as more and more organizations have opted for digital transformation. New digital enterprise solutions like cloud, automation, big data, blockchain, and IoT have changed the procedure of business operations. This trend has also made MSPs an unavoidable part of business growth. So it is normal to explore managed service provider best practices to ensure overall industrial development.

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Get AI Right With AI Service Providers

Forrester Digital Transformation

AI can deliver value, but getting it right is a challenge. We’ve seen AI deployed successfully, like the program that discovered 20,000 undeclared pools, and less successfully, like the computer-generated rapper whose record label dropped them over racist stereotypes. To apply AI successfully, you not only need to get the data and modeling right, but […].

Service 244
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5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

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What's the One Thing You Need to Remember Before You Global?

The Global Small Business Blog

©iStock/RRice1981 First, read this – that is if you want to launch globally and profitably. Next, if you are like creative agencies all over the world, they are looking for stable horizontal growth in tough economic times – both in the traditional way with a new office and big local hires, and in ways enabled by our infamous new normal, with satellite presences and remote workers.

Marketing 195
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Star Schema is Obsolete, Reduced Cost, and Better Performance

Perficient Digital Transformation

This is the second blog in the series. Read the first blog, here. In my first blog, I stated that the star schema and dimensional modeling are obsolete, and I urge you to stop using them. I explained that in the first chapter of The Data Warehouse Toolkit Ralph Kimball explained that dimensional modeling and the star schema offered few benefits that are now archaic.

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SD-WAN Sunsets And ZTE Emerges

Forrester Digital Transformation

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted. I thought the SD-WAN acronym […].

Software 246

More Trending

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Today in Global Small Business: The Origin of a Great Global Gospel Classic

The Global Small Business Blog

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 208
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Requirements for application publication on Google Play and the App Store

Groove Technology

The specifications set out by the Apple App Store and the Google Play Store should be followed when developing all applications. You must adhere to these specifications if you want your app submission to be successful. If not, your application can be turned down. To protect your development and prevent app rejection, getting familiar with why apps are rejected is essential.

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Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.

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How IT Outsourcing Can Grow Your Business?

31 West

With technological advancements, more and more companies are opting for cloud computing and digital transformation. This trend is causing the IT infrastructure of organizations to become complicated every day. It requires continued maintenance where many scalable features demand regular optimization of the company. Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Would a Chinese Blockade of Taiwan Affect Global Business?

The Global Small Business Blog

©iStock/Bing-Jhen Hong A Chinese blockade of Taiwan would cripple global supply chains and raise freight prices in Asia and potentially beyond, because of the outsize role that the island of roughly 23 million people plays in global business. Here are some questions and answers about the tensions across the Taiwan Strait and the possible fallout on global business should China attempt to blockade the island.

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What Content & Commerce is, Can Be, & Could be For Your Business

Perficient Digital Transformation

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape. It’s an approach, a mindset, and most importantly, an organizational strategy that takes your manufacturing business to the next level of maturity.

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The Adobe-Figma Combination Bodes Well For Collaboration In And Beyond Design (And Wall Street Isn’t Getting It — Yet)

Forrester Digital Transformation

The news this morning that Adobe is acquiring Figma is a development that makes a lot of sense: Design and collaboration are increasingly essential to customer experience (CX) and business success, and the two companies’ respective strengths will form a powerful combination. Adobe And Figma Are Close But Complementary Competitors Figma’s main product is its […].

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What’s The Difference Between A VMS And MSP ?

31 West

Are you struggling to fulfill the skill gap in your organization? Is the lack of an experienced and reliable workforce holding you back from pursuing new opportunities? Or managing your contingent workforce has left you overwhelmed? If you replied with an empathetic yes to any of the above questions, your organization is a prime use case for leveraging solutions like VMS and MSP.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Let's Make a Deal Freight Rail Companies!

The Global Small Business Blog

©iStock/gk-6mt Early on the morning of Thursday, September 15, 2022, freight rail companies and unions reached a tentative agreement to avoid a strike that could have begun on Friday, September 16, 2022. The agreement now heads to union members for a ratification vote, a process that could take a few weeks. Workers have agreed not to strike while the vote is tallied.

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Connected revolution: The future of US auto insurance

McKinsey and Company

Autonomous mobility has the potential to dramatically transform the automotive insurance market, from underwriting to claims and beyond.

Insurance 126
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VMware Bets Its Future On Multicloud—But the Odds Are Long

Forrester Digital Transformation

Will enterprises pay big money for both public cloud IaaS and VMware cloud infrastructure services just to get past hyperscaler lock-in? That’s VMware’s wager in a multicloud and hybrid world, and the company’s flagship user event touted a series of services and offerings to convince customers to take VMware with them as they move from […].

Service 130
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How to Manage a Help Desk Successfully: 12 Key Steps

31 West

Are you struggling to provide technical support to customers? Is customer retention a persistent problem? Do your employees find it challenging to use the ticketing software? Is the lack of quality customer support affecting your bottom line? If yes, you need to revisit your help desk system. The system must be customer-centric. It should also make it easier for employees to access information and answer questions correctly and quickly.

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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The State of Maine Powers Up for Exports

The Global Small Business Blog

©iStock/nensuria State Trade Expansion Program grants from the U.S. Small Business Administration provide funding to increase the number of businesses that export, and are administered in the state by Maine International Trade Center. The Maine International Trade Center in Portland was awarded $400,000 in federal money to provide small businesses with the information and tools they need to succeed in export-related activities.

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How Europe’s CPG leaders can navigate inflation

McKinsey and Company

With inflation persisting, consumer-packaged-goods manufacturers can’t rely on the strategies that got them through the past two years. It’s time for a reset.

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Use Innovations To Reshape B2B Cross-border Payment Experience

Forrester Digital Transformation

Businesses increasingly operate across borders; the rise of B2B e-commerce and online marketplaces is driving more cross-border transactions. But several factors complicate these payments: payment infrastructures vary by country; the landscape of regulations governing cross-border transactions is fragmented by geography; and providers are plagued by complex internal business processes and operations.

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How To Build A Successful MSP Marketing Strategy ?

31 West

MSP marketing is a critical task, especially for start-ups that are not familiar with their potential customers. Your target customers might have heard about your services, but they know too little about your brand to trust. Cogent MSP marketing strategies can help you get new customers by educating them about your services. You can win the trust of your prospects by familiarizing them with the value of your services.

Marketing 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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More than just a learning experience: Hyland interns share their stories

Hyland

2023 internship applications are open! > Look for 2023 Hyland internships. Internships are a fantastic way to gain real-world experience before graduating and can provide a great opportunity to explore different career paths. At Hyland, our interns are essentially treated like every other employee, a true part of the Hyland team whose contributions and perspectives are always valued.

Finance 98
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How to Utilize Scrum Project Management - A Beginner's Guide

Bydrec

There are many challenges that teams face while working through an iterative software development process, and one of the most important ones is how to manage the numerous tasks and deliverables that need to be completed in a limited amount of time. With scrum project management, you can break down each activity into smaller chunks so that your team can easily plan their work and monitor their progress.

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Level Up Your Loyalty Marketing With Zero-Party Data

Forrester Digital Transformation

Loyalty programs, rife with first-party data, are seemingly a salve to the challenges posed by the forces of data deprecation. But even loyalty marketers struggle to effectively collect and use data. Whether it be a lack of respect for customer privacy, datasets saturated with useless information, or an inability to make customer insights actionable, loyalty […].

Marketing 130
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Digital Strategists, Innovators, and Drivers Build a Relevant Future

.orgSource

Remember Blockbuster? Technology eats business models for breakfast. In 2016, I wrote a post titled, “Could Membership Organizations Become a Dying Model?” This article still has a top slot in my site’s analytics. It seems the question isn’t settled. But time and technology have me looking at the issue through a different lens. Six years […]. The post Digital Strategists, Innovators, and Drivers Build a Relevant Future appeared first on.orgSource.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Airline retailing: How payment innovation can improve the bottom line

McKinsey and Company

Airline retailing could be worth $40 billion by 2030—a new report gives insight on how airlines can maximize this opportunity.

Retail 113
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IT staffing: exploring your options in the tech talent crunch

The Scalers

Early in the pandemic of 2019, widespread job losses meant that there were numerous openings in employment. Still, a tight labour market contributed to a loss of experienced workers , resulting in a massive resignation that stagnated the growth of many businesses. In this blog, we want to impart some of our knowledge on ways to improve IT staffing. We hope that you can use it as a guide to augmenting your staff effectively, while gaining a better understanding of what to do in advance to avoid t

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Bridge the Trust Gap Between AI and Impact

Forrester Digital Transformation

Whether easing the barriers to launching a business or telling jokes, artificial intelligence has proven its ability to make an impact in a variety of spaces, but many companies aren’t taking full advantage of the benefits it has to offer. A major factor standing between AI and impact is a lack of trust.

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What Are the Benefits of Outsourcing Customer Support for SaaS?

NoonDalton

The SaaS industry has grown by around 500% over the past seven years. It’s no surprise, then, that businesses in the industry are looking for ways to grow and scale quickly and affordably in order to stay in the game. Part of that growth is the ability to communicate effectively with clients. Outsourcing customer support is a way to do so effectively, efficiently, and affordably.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.