The Global Small Business Blog

JULY 30, 2024

©iStock/Alexander Farnsworth In this paper , the authors aimed to understand the impact of digital technologies on cross-border e-commerce for Italian SMEs. Overall, they observed that Italy is lagging behind its European counterparts in terms of digitalization and IT capabilities, although several national policies are addressing this topic and the initial data seem to show that they are succeeding.

E-Commerce 232

E-Commerce Marketing 232

Everest Group

JULY 31, 2024

In this report, we identify challenges that procurement teams face in an uncertain business environment and their influence on dynamic expectations from PO providers.

Marketing 130

Marketing Outsourcing Service 130

Go4Customer

JULY 31, 2024

Outsourcing of call centers has turned out to be essential among firms because it has enhanced the management of call centers thereby cutting costs. The analysis of recent studies? results revealed that 70% of all companies share their customer service representatives between the internal teams and external service providers. This transitional shift to outsourcing is due to the necessity for implementing better technologies and sp.

Call Center 40

Call Center Collaborations Outsourcing External Service Provider 40

Everest Group

JULY 30, 2024

Live Webinar IT and BPO Outsourcing: Commercial Trend Evolution July 30, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

BPO 130

BPO Outsourcing Sales Software 130

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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.

Outsourcing

The Global Small Business Blog

JULY 29, 2024

©iStock/cybrain What's affecting me, my clients, my colleagues and other global small business owners: Several dozen World Trade Organization (WTO) countries have signed a sweeping agreement governing global eCommerce. Kamala Harris would bring greater foreign policy experience than most US presidents. Quote of the week: "I am a tariff man, standing on a tariff platform." – William McKinley Going global to retain local talent.

Government 169

Government Sourcing 169

Premier BPO

AUGUST 2, 2024

“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” – Larry Page. The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. A recent survey on global outsourcing indicated that more than 80% of companies practice borderless outsourcing to improve operational efficiency through the digital transformation of routine back-office activities to technolo

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

AUGUST 2, 2024

Lest you think I’m channeling Jean-Paul Sartre’s 1944 play Huis Clos (No Exit for those of us English speakers), rest assured I’m not reliving my school French classes. But the title’s been swirling around in my head as I see global business services (GBS ) ponder the next steps in their careers. Some are GBS careerists, happy to leap to a role in another enterprise, with (hopefully) more prestige, scope, and pay, while others simply want to do something else.

Jobbing 162

Jobbing Global Business Services Finance Sales 162

The Global Small Business Blog

AUGUST 2, 2024

©iStock/LeMusique According to US media reports , the All-American Flag Act has been passed by Congress, requiring the federal government to purchase only American flags that have been completely manufactured in the US. Advocates of the measure argue that in 2017, the US imported some 10 million American flags, and 99.5 percent of them came from China.

Manufacturing 281

Manufacturing Government 281

Amzur

JULY 30, 2024

Remember those days when businesses were shackled to their on-premise data centers, struggling with maintenance, scalability, and security? That’s ancient history. Today, organizations are eagerly transitioning their legacy systems to the cloud to unlock new opportunities for innovation, flexibility, and cost-effectiveness. Take, for example, a retail giant struggling with Black Friday / Xmas traffic surges.

Healthcare 105

Healthcare Analytics Automation Flexibility 105

Perficient Digital Transformation

JULY 30, 2024

While upgrading from CMS v11 to v12, we ran into an error that read “Lazy loaded property value is not supported by the current property instance” Unfortunately, the stack trace didn’t really say what the problem was. Here is that stack trace: System.InvalidOperationException: Lazy loaded property value is not supported by the current property instance at EPiServer.DataAccess.Internal.LazyPropertyValueLoader.SetValue(PropertyData property, PropertyDataRecord dataRecord, Func`3

Software 97

Software 97

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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

Management

Everest Group

JULY 31, 2024

A top-notch customer experience (CX) can transform skeptical shoppers into loyal brand advocates. However, achieving this level of service can be challenging. With an ever-expanding stream of customer interaction channels available, AI can help enterprises manage these diverse touchpoints more consistently and coherently. Modern customers, including GenZ and millennials, expect seamless experiences, whether voice, chat, or social media.

Retail 162

Retail Automation Analytics Customer Service 162

The Global Small Business Blog

AUGUST 1, 2024

©2024 Women Entrepreneurs Grow Global. All rights reserved. Women Entrepreneurs Grow Global® conducts a great interview with Dr. Chris Wachira of the Wachira Group, " Uncorking Secrets to Global Success." Dr. Chris gives a good perspective on global leadership while sharing her journey. This is the 3rd edition of the wegg showcase, August, 2024. Powered by: LuxLined™.

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Amzur

AUGUST 1, 2024

Investing in cloud technology and solutions has become a mandatory part of an organization’s transformation journey. However, over or under-spending and improper cloud management can quickly evaporate cloud adoption benefits. Therefore, understanding the difference between CapEx (Capital Expenditure) and OpEx (Operational Expenditure) in the cloud context is crucial to optimizing your cloud investments and preventing financial surprises.

Management 104

Management Software Flexibility Right-Sizing 104

The Hackett Group

AUGUST 1, 2024

Miami, FL – August 1, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. Hackett Pay is designed to provide companies with comprehensive support for their payroll operations, including full business process outsourcing, staff support, and access to The Hackett Group’s best practices for payroll optimization and more.

Payroll 78

Payroll Managed Services Collaborations Management 78

Advertiser: Paycor

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

Everest Group

JULY 29, 2024

Generative AI is rapidly transforming industries as it evolves. Read on to learn how generative AI developments are impacting functions, including personalized learning, content creation, and web search, and surfacing the need for responsible AI practices. Generative AI is fast transforming various aspects of the technology landscape. Major updates and launches announced in the OpenAI Spring Update, Google I/O, and Microsoft Build event this year, show how rapidly this technology is evolving.

Out-Tasking 147

Out-Tasking Government Engineering Design 147

The Global Small Business Blog

JULY 31, 2024

©iStock/kjekol When a restaurant is high in the Arctic Circle , and most ingredients have to come in on a boat or a plane, you have to get pretty creative with your fine dining. That means seal, whale, reindeer – and plankton? Many of the dishes at Huset – established October, 1951 – are served on stones collected from the nearby hills, which are thick with fossils.

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Perficient Digital Transformation

AUGUST 2, 2024

In IBM Sterling OMS, Exception Handling is the procedure for managing deviations from the normal order processing flow – including incorrect pricing, missing information, inventory issues, stock shortages, payment issues, or shipping errors – which require immediate attention to preserve service quality and operational continuity. Retail businesses manage order processing and exception handling through manual entries and semi-automated systems.

Automation 59

Automation Out-Tasking Retail Operational Costs 59

Aspirant

JULY 30, 2024

What if you had known years ago that: AI would be a critical member of your team Employees use mobile devices to access the majority of information Remote working goes from a perk to an expectation

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59

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

Everest Group

JULY 28, 2024

In this report, we demonstrate how innovation will support insurers dual agenda of in achieving reduced costs, improved efficiency, and maximum growth.

Insurance 147

Insurance Marketing Reduced Costs Efficiency 147

The Hackett Group

AUGUST 2, 2024

CFOs are struggling with their expanding climate-reporting requirements due to an uncertain regulatory environment and difficulties in measuring emissions. The post As climate reporting ramps up, CFOs are falling behind appeared first on The Hackett Group.

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Perficient Digital Transformation

AUGUST 2, 2024

What went wrong on July 19, 2024? On July 19, 2024, the cybersecurity company CrowdStrike made a mass update to its CrowdStrike Falcon sensor on millions of computers worldwide. These updates are used to help identifying new threats and improve its cyberattack prevention capabilities. This upgrade proved to be a big mistake, causing a major crash on Windows systems everywhere.

Out-Tasking 59

Out-Tasking Cybersecurity Engineering Automation 59

Zinnov

AUGUST 2, 2024

Thomas Friedman’s promise of a “flat world” where geography ceased to matter, felt far-fetched; until COVID-19 made it an abrupt reality for businesses globally. Suddenly, the old obsession with having teams co-located with customers seemed antiquated. In this pivotal moment, Global Capability Centers (GCCs) in India didn’t just survive, they spearheaded a profound shift in how the world worked.

Engineering 52

Engineering Collaborations Finance Government 52

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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

Customer Support

Everest Group

AUGUST 2, 2024

Catch Everest Group Partner, Ronak Doshi , as he talks about how generative AI can help enterprises overhaul customer experience. Ronak shared his personal journey and perspective around the new age of AI that is challenging marketers to deliver the consumer and business buyer experiences of the future.

Marketing 130

Marketing Automation 130

Working Solutions Outsourcing

AUGUST 2, 2024

Companies in the competitive automotive industry must master the art of building brand loyalty and driving repeat business. How can automotive companies maximize their return on investment (ROI)? The answer lies in creating memorable and exceptional customer experiences. Customer service is a major distinguisher in automotive.

Customer Service 52

Customer Service Service Outsourcing Call Center 52

Perficient Digital Transformation

AUGUST 1, 2024

Welcome to the world of Adobe Experience Platform (AEP) , where digital transformation becomes a reality. If you’ve landed here, you’re already on your way to making significant strides in your organization or your career. In a digital era where data reigns supreme, and the Customer Data Platform (CDP) landscape is ever-evolving, businesses strive to maximize their investments to thrive in a fiercely competitive market.

Analytics 59

Analytics Data Entry Flexibility Marketing 59

Zinnov

AUGUST 2, 2024

For the first time in the past 12 quarters, the cumulative headcount at five major pureplay ER&D (engineering, research and development) firms shrank to 77,560 at the end of June, spotlighting the industry’s cyclicality differential with technology outsourcing that’s finally beginning to add jobs – and a dash of much needed colour to pallid placements at engineering schools.

Engineering 52

Engineering Research Jobbing Outsourcing 52

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BPO

Everest Group

JULY 31, 2024

In this report, we identify challenges that procurement teams face in an uncertain business environment and their influence on dynamic expectations from PO providers.

Marketing 130

Marketing Outsourcing 130

V-Soft Consulting

AUGUST 2, 2024

Explore the reasons why many companies are unable to deliver exceptional customer services on time and ServiceNow CSM role in customer service delivery.

Customer Service 52

Customer Service Service Management 52

SPD Load

AUGUST 2, 2024

The healthcare industry insurance market is expected to exceed $4.15 trillion by 2026. Health insurance companies need to adopt cutting-edge technologies to. The post Health Insurance Software Development in 2024: Challenges and Opportunities first appeared on SpdLoad.

Insurance 52

Insurance Software Healthcare Marketing 52

Perficient Digital Transformation

AUGUST 1, 2024

What is drop ship? Drop shipping is a one-of-its-kind retail business model where a seller accepts customer orders without keeping inventory on hand. Instead, the seller forwards the order and payment details to a supplier, who then ships the product directly to the customer. This model is popular because it allows retailer to avoid investing in warehouse space, operational cost, or unsold inventory, and instead focus on other areas like marketing.

Retail 52

Retail Operational Costs Inventory Management Customer Service 52

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll