The Global Small Business Blog
AUGUST 19, 2022
©iStock/nidwiw To prep for their high-pressure days, many entrepreneurs map out morning routines that keep them alert, focused, and rejuvenated throughout the day. Here are four morning habits of entrepreneurs who’ve raised millions for their companies. I [Laurel Delaney here], I don't feel so bad. One entrepreneur said: "I check [email] immediately.
31 West
AUGUST 19, 2022
An IT service desk is a single point of contact (SPOC) for end users of IT services. It helps the users to interact with the concerned body to resolve any IT-related issue or query. The IT service desks manage everything from respective technical issues to whole system interruptions. It is the functional body of an organization’s IT branch, developed to support operations running flawlessly.
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Raya Contact Center
AUGUST 15, 2022
Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts Bernadette Ziadeh, Group Customer Care Director at Chalhoub Group along with #CX experts Sam Hanna, CRO at RAYA CX, Rami Sweis, CEO at Gulf CX, and tech expert Adam Rathbone, Consultant EMEA at LivePerson. We’ve rounded the top 5 tips to humanizing technology from our webinar to help you spark that change find the balance towards delightful customer experiences. 1
Airswift
AUGUST 19, 2022
Source: Rost9/Shutterstock. The United States wants to lead a clean energy revolution, and offshore wind is at the centre of the strategy. The future is green, and the Biden administration is heading in that direction. The proposed infrastructure investment is part of the ‘Green New Deal’. But what is the ‘Green New Deal’ and how does it work under the Biden administration?
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
McKinsey and Company
AUGUST 18, 2022
In the new inflationary environment, company leaders can protect their business and gain competitive advantage by deploying analytics-aided strategies.
The Global Small Business Blog
AUGUST 17, 2022
©iStock/Fighter_Francevna GrowthSpace – which leverages algorithms to match individual employees and groups of employees with experts for development sprints – was founded in 2018 by Dan Terner, Izhak Kedar and Omer Glass. The company today announced that it raised $25 million in Series B financing led by Zeev Ventures, with participation from M12 (Microsoft’s venture fund) and Vertex Ventures, bringing GrowthSpace’s total raised to $44 million.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Forrester Digital Transformation
AUGUST 16, 2022
We published our report “Automation Can Solve The Service Worker Shortage,” in May 2022. This research defined eleven categories of automation that will most effect front-line service workers. We then ranked the categories based on likely adoption and how ready the required technology is. Client readership was strong, but they asked that we dig a […].
Groove Technology
AUGUST 14, 2022
As mobile applications continue to expand as a vector for attacks, organizations will need to prioritize mobile app security to strengthen their entire security posture. Both static attacks based on the source code itself and dynamic attacks that exploit the functionality of an application are in constant evolution. For this reason, it is vital for mobile development teams to comprehend and remedy the most typical mobile app vulnerabilities.
The Global Small Business Blog
AUGUST 16, 2022
©iStock/Yuril Karvatskyi To buck these trends – slowing global economy, rising inflation, and geopolitical uncertainty – business leaders need to follow a holistic growth blueprint consisting of three core elements: A bold aspiration and accompanying mindset The right enablers embedded in the organization And clear pathways in the form of a coherent set of growth initiatives To understand how organizations can try to overcome obstacles, McKinsey & Company studied the growth patterns and perf
Automation Anywhere
AUGUST 19, 2022
The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. For example, in an investment bank , the front-office departments consist of sales, investment banking, private equity, equity research trading, and wealth management.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Forrester Digital Transformation
AUGUST 16, 2022
Despite the heat wave across the United States, summer is quickly coming to a close. In just a few weeks, kids around the globe will be back in the classroom for a new year of learning. Loyalty marketers, you might consider joining them! Since early 2020, concerns for health and safety, supply chain issues, and […].
McKinsey and Company
AUGUST 19, 2022
Danish design experts Christian Bason and Jens Martin Skibsted say humanity needs a more expansive outlook on problem-solving—one that is less human-centered and more future-proof.
The Global Small Business Blog
AUGUST 15, 2022
©iStock/Xavier Lorenzo What's affecting me, my clients, my colleagues and other global small business owners: We need leaders we can trust, who genuinely care and connect with us. Is that you? How the rules of success are changing. What should you be reading this summer to stay resilient? Find out here from CEOs, founders, Nobel Prize winners, editors-in-chief, economists, and government leaders from around the world.
Perficient Digital Transformation
AUGUST 16, 2022
In Optimizely CMS world, we see GUIDs everywhere. They are the unique identifiers for content types and more. As part of developing with Optimizely CMS, developers are advised to always specify GUIDs in there Content Type declarations. If one isn’t specified, the DB assigns one dynamically when saving the Content type. A big reason for this is that behind the scenes, whenever Optimizely code is looking for content type for rendering, they search by GUID first.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
Forrester Digital Transformation
AUGUST 17, 2022
Is using CVSS scores for risk prioritization leading to misalignment and even mistrust in your organization? Find out in this Security & Risk event session preview.
McKinsey and Company
AUGUST 17, 2022
Geopolitical and climatic events are impacting the food system’s resilience. Here’s what happened this year, what may come next year, potential consequences, and considerations that may mitigate the impact.
Raya Contact Center
AUGUST 17, 2022
Customer experience is important to any company but when it comes to startups it’s a whole other ballpark. Startups have a unique set of challenges they need to overcome to succeed. And with the right customer experience strategy and plan it can be possible. So here are 3 ways CX can solve major startup challenges. Challenge 1: Overcrowded Market. When you’re just entering a market, it can be tough to be seen and differentiate yourself.
Perficient Digital Transformation
AUGUST 18, 2022
Financial Advice Isn’t Just For The Wealthy. Oftentimes, when we think of financial advisors, the upper class and those planning for retirement are first to come to mind. In fact, in a survey conducted by MagnifyMoney , 42% of respondents (notably, 48% of women and 35% of men surveyed) indicated they believe financial advisors are “only for wealthy people,” and 25% of respondents indicated they don’t see the need for a financial advisor for those younger than middle-aged.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Globalization Partners
AUGUST 15, 2022
Globalization Partners has once again been named Employer of Record (EOR) Industry leader by NelsonHall. This is the second year in a row that G-P has led in the category that focuses on market dynamics driving adoption, how technology is shaping and impacting the industry, and includes an evaluation of the growing list of companies providing products and services.
McKinsey and Company
AUGUST 16, 2022
Mehnaz Mustafa spearheaded the creation of an innovative public-health data and analytics hub to inform New Jersey’s COVID-19 response, advance health equity, and tackle public-health challenges.
Intelligent Management Inc.
AUGUST 14, 2022
Just ONE point of your organization can help you organize and manage your whole company. It’s a strategically chosen constraint. Everything else is connected to it so you can focus on ONE area instead of trying to focus on ALL areas – something that is impossible and a great time waster. Step Five of the Decalogue Method is: Manage the constraint (protect and control the system through buffer management).
Perficient Digital Transformation
AUGUST 16, 2022
Perficient’s Director of Commerce Strategy, Justin Racine, was recently featured in the Forbes article, “ Creating An Amazing Customer Experience On A Budget ” by Shep Hyken. Hyken’s piece, which references Racine’s recent CMSWire contribution piece , emphasizes the struggle to provide the same customer experience despite obstacles such as employment issues, supply chain problems, or other causes that affect a company’s budget.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Bydrec
AUGUST 17, 2022
Modern businesses now require an omnichannel approach to generate new customers and increase engagement with current ones. iOS App Development is the first step toward achieving these goals. Apps help you keep your users engaged and involved with your brand on a more personal level. They are also an excellent way to drive traffic to your website or drive-through service by creating branded user experiences that are distinct from other channels.
Simplr
AUGUST 18, 2022
Results from a study of CX leaders at global enterprises show opportunities for maximizing an investment in automation. How do you know if you’re getting the most from your investment in automation? The challenges of implementing AI in customer service are highlighted in Driving Next-Gen Customer Experience Through Chatbot-Agent Collaboration , a commissioned study conducted by Forrester Consulting on behalf of Simplr in May 2022.
Provana
AUGUST 16, 2022
Is your law firm struggling to keep up with rapidly changing attorney directives? If you are tracking the latest announcements from the CFPB, HUD, FNMA and FHLMC, FHFA, and state requirements, are you accurately capturing how these guidelines and directives will impact your organization and how you operate? Are you using shared folders, or do you have a technology platform that automates your compliance management?
Perficient Digital Transformation
AUGUST 18, 2022
The term “strategy” can often come off daunting for many people, but in reality, it’s the opposite of daunting. In fact, it’s really quite opportunistic, especially for your company. Your strategy is the foundational piece you need to develop to ensure that your technology, processes, and objectives are aligned to meet customer needs and mature as a company.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Pure Moderation
AUGUST 18, 2022
Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available.
V-Soft Consulting
AUGUST 16, 2022
Businesses are increasingly choosing cloud environments to deploy their applications as well as store data. It provides numerous benefits including agility, speed, cost savings, reliability, and scalability to name a few. But managing different resources, applications and data can be challenging. This is where Cloud Management solutions come in, allowing IT teams to have complete control over diverse cloud environments.
Obobo
AUGUST 16, 2022
What Is Contract Management? Contract management involves the creation, execution, and termination of agreements from their inception to their termination. To maximise operational and financial performance, performance analysis against the contract terms is crucial, as is identifying and reducing financial and reputational risk through non-compliance with the contract.
The Scalers
AUGUST 16, 2022
CONTENTS The number of available US software engineers Causes for an increase in demand for software engineers Finding a solution to a lack of educated software engineers Problems with software development in the US How many software engineers in the US are needed? What to consider before collaborating with an offshore partner. Even though the US currently holds the record for the highest number of working software engineers worldwide, global shifts in the labour market are set to change this.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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