Automation Anywhere
JULY 16, 2021
If your business is like many others, you’re thinking about how to move forward after the pandemic. What sort of business solution do you need to get up to speed again, to ensure productivity, business continuity, and the best working experience for customers and staff? This blog is about why cloud-native intelligent automation should be on your to-do list this year.
V-Soft Consulting
JULY 13, 2021
Robotic Process Automation is transforming various business functions to deliver efficiency and performance in less time and cost. One such business function is supply chain management. Supply chain management involves a series of processes like assigning, tracking, scheduling, and shipping. Many industries like manufacturing, retail, and hospitality use various supply chain management technologies to make their operations efficient.
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Airswift
JULY 11, 2021
Source: Sabine Hortebusch/Shutterstock. Companies around the world were forced to re-evaluate their business strategies in the wake of the Covid-19 pandemic. In March 2020, we had our first gaze into what would become the beginning of our new normal as we went into a global lockdown. The Covid-19 pandemic impacted the world across all levels, throwing a chaotic wrench into our global economy.
Offshore India Data Entry
JULY 15, 2021
Often businesses use data mining services to forecast the results of their ad efforts and to learn everything they can about their target audiences. Data mining further aids them in determining the most effective ways to market their goods and services, as well as optimizing their costs to become more competitive. The data collection services can assist many businesses in determining how social media, competitiveness, risk, and the environment impact their consumer relationships, processes, sal
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Future of Digital Sourcing Outsourcing
JULY 12, 2021
How the Pandemic Changed Outsourcing for the Foreseeable Future. Related news: Are You Getting the Most Out of Your Nearshore Digital Transformation Partner? Because of the vulnerabilities that the pandemic has laid bare, many companies are re-thinking their sourcing strategies. While these issues have been most apparent in goods produced overseas, companies are also re-evaluating the wisdom of relying on providers in far-off locations with different time zones and geographies for outsourced ser
The Hackett Group
JULY 15, 2021
Companies Dramatically Slowed Payments to Suppliers While Disrupted Demand Caused Inventory to Reach Record Levels; Cash-on-Hand and Debt Both Also Rose to Record Levels. MIAMI & LONDON, July 15, 2020 – The pandemic drove significant changes in working capital performance among the 1000 largest non-financial U.S. companies in 2020, according to new research from The Hackett Group, Inc.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Talent Management Strategy
JULY 10, 2021
I have tackled this topic three times before in 2009, 2013 and again in 2020 to manage expectations between job seekers and recruiters. There is a massive chasm in expectations which I believe is the source of miscommunication and frustration. I am revisiting the topic now in 2021 because the issue is as entrenched as… The post Some Recruitment Myths 2021 Debunked appeared first on Dorothy Dalton.
ScaleHub
JULY 15, 2021
Behind one bit of technology stands another piece of technology that can make a process happen even more effectively. Our last video touched on how microtasking—breaking up larger tasks into smaller pieces— makes crowdsourcing possible through snippeting. But what technology makes snippeting possible? How is certain information identified and snippeted before it’s sent to crowd contributors?
The Hackett Group
JULY 13, 2021
Alcon, Bosch, Citibank, Mondel?z, Reckitt, Vodafone, and Wipro Recognized as Companies on the Cutting Edge of Digital Transformation. MIAMI & LONDON, July 13, 2021 – The Hackett Group, Inc. (NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.
inDinero
JULY 16, 2021
Artificial intelligence (AI) brought us Apple’s Siri. Today, we can get the answer by speaking one name. AI is in marketing and sales, manufacturing, product and service development, and corporate finance and accounting. AI is behind many business functions, but does AI function as a revenue driver for your company? The latest McKinsey Global Survey , “ The State of AI in 2020 ,” asked 2,395 participants from various company backgrounds and industries about how well AI does for their business.
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Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
V-Soft Consulting
JULY 15, 2021
While implementing ServiceNow, businesses must often grapple with the question of how to ensure that ServiceNow’s functionalities and its processes are completely in sync. It is expected that ServiceNow’s built-in functionalities may not always fit into existing business processes and workflows and some adjustments must be made to bring balance. This requires some changes to business workflows and configuring or customizing ServiceNow.
Intelligent Management Inc.
JULY 14, 2021
Today’s post is by Dr. Giovanni Siepe. The Theory of Constraints is a management methodology developed by the physicist Dr. Eliyahu Goldratt in the late 1970s. There is little doubt about how radically effective TOC is and that remarkable results have been achieved with it in all kinds of sectors, from healthcare to steel foundries and everything in between.
Magellan Solutions
JULY 16, 2021
What exactly is Fintech BPO ? Fintech is a blend of “financial technology.” It’s a term for any technology that’s used to augment, streamline, digitize or disrupt traditional financial services. Fintech refers to software, algorithms, and applications for both computer and mobile-based tools. If there’s anything to be expected from a fintech bpo company in the Philippines , it’s the country’s talented workforce.
Obobo
JULY 16, 2021
Can Procurement Software Save You Time? Companies are increasingly investing in digital solutions to drive efficiencies and financial savings across every area in their business. One area that these solutions deliver significant financial savings is in procurement with the solutions often recording projected and realised savings delivered by both cost reduction and cost avoidance measured against actual baseline spend.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
OpenAccess BPO
JULY 16, 2021
The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […].
Infosys Consulting
JULY 16, 2021
The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. Such platforms can replace discrete on-premise systems with a modernized, agile, and scalable platform that consolidates major functions, resulting in tangible and intangible benefits.
Premier BPO
JULY 16, 2021
Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. Effective money management decides the success or failure of any business, particularly one looking to expand. Therefore, it may become increasingly expensive to manage a Finance department in-house for which outsourcing serves as the innovative, cost-saving, scalable alternative in difficult economic times.
Magellan Solutions
JULY 16, 2021
Ever wonder what factors affect the final Telemarketing Services Prices ? For small to midsize enterprises, every penny should count. That is why it is important that they know all of the things that affect the final pricing. From the number of telemarketing agents to the years of experience, there are a lot of things that go into telemarketing prices.
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
Affirma
JULY 15, 2021
With the ever-rising shift towards the online world, virtual business interactions are at an all-time high. According to recent data from Facebook , people exchange 20 billion messages with businesses each month. Finding ways to connect with customers is now more important than ever. How can your organization levy this rapidly changing technological landscape?
Infosys Consulting
JULY 16, 2021
Co-authored by Michael Zyla. In our previous article, the modern warp speed consumer , we learned about the new-age hyper-personalized consumerism and the need for major brands to adjust rapidly. This article will delve deeper into the consumer psyche as they are the main catalysts affecting the change in product lifecycles. In research done on consumer buying processes, the most common denominator observed has been ‘the problem identification’.
Velocity Global
JULY 15, 2021
Organizations across industries face new challenges when hiring and retaining top talent. For one, the age of remote work is here, and more employees than ever want to work outside their company’s physical workplace—often in other states or countries. Managing a remote workforce requires employers to wade through various local labor laws to ensure they compliantly classify and pay their workforce, administer benefits, pay taxes, and more. .
Invensis
JULY 14, 2021
Evans corporation states that software developer count will grow from 26.4 million in 2019 to 28.7 million in 2024. Such demand for developers warrants the importance of software in the future. Even small business owners are switching to online platforms to save on infrastructure and labor costs. However, 31.1 percent of software projects get canceled […].
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Metasource
JULY 15, 2021
Cloud platforms promote real-time collaboration, offer fast and easy scalability, and provide a stable, centralized repository for documents, and more. Now that remote work is part of the new normal for businesses, cloud-based collaboration on digital platforms, along with cloud-based file storage, have become necessary tools to maintain business continuity, communication, and productivity within teams.
Provana
JULY 14, 2021
Consumer behaviors are changing faster than ever before. In an age when we’re becoming more comfortable interacting with technology rather than humans, it’s no surprise that AI-powered customer service is becoming the norm. In fact, Gartner predicted that by this year, more than 15% of all customer service interactions will be handled solely by AI, a 400% increase compared to 2017.
https://www.hcmworks.com/blog
JULY 14, 2021
The global market size of outsourced services is expanding. In 2019, global services were valued at 92.5 billion U.S. dollars , a figure which continues to increase steadily. Why is business process outsourcing growing? Because it is a cost-effective solution to filling skill gaps which provides flexibility and enables global expansion.
Magellan Solutions
JULY 14, 2021
Why US Companies Prefer Inbound Call Center Philippines. There is no magic reason why US companies prefer inbound call center Philippines. While there are many possible reasons, it boils down to these top three: affordability, skills, and culture. Which has been proven useful when it comes to call center services inbound. . Let’s expound further down below. .
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The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Automation Anywhere
JULY 13, 2021
Let’s say you’re working with an Automation Anywhere product or service that has helped you streamline and accelerate your work while freeing you for higher-value projects. And you’d like to tell others about it. What’s the best way to get the word out? Consider a customer review. No matter the product, service, or business, reviews can play an essential role in a potential customer’s buying decision.
TTEC
JULY 13, 2021
Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode #12: "Open Banking – The Need for Financial Service platforms via Banking as a Service" HTML Override Type: Content Enable Social: Tags: Fintech Retail Banking Topics: CX Innovation Digital Transformation Episode 12 focuses on the Banking & Financial Services sector with an insight into Open Banking.
Max BPO
JULY 12, 2021
Mortgage Underwriting is an important part of mortgage processing. This is the phase of the mortgage process when a mortgage loan underwriter verifies the credit worthiness of the loan applicant by checking his income, assets, credits, debits and other liabilities as well as collaterals. The year 2020 with its pandemic situation has brought in some challenges and changes in Mortgage underwriting.
Magellan Solutions
JULY 14, 2021
2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. This is to allow employees to continue doing their jobs. Moreso, Filipinos are resilient. Large corporations and the ever-increasing number of SMEs appreciate this trait.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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