3Pillar Global

JULY 22, 2024

As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.

Pharmaceuticals 98

Pharmaceuticals Healthcare Right-Sizing Research 98

Ivemsa

JULY 24, 2024

Emerging technologies and shifts in trade relations between countries continually impact global manufacturing. Historically, U.S. manufacturers have chosen Mexico and/or China as their preferred international destinations for production to save on costs. However, as U.S. and China trade relations have soured, and new incentives for manufacturing in Mexico have been established, it’s important to evaluate which location is most viable for the future, and how shelter services in Mexico play a part

Manufacturing 52

Manufacturing Labor Costs Nearshoring Administrative 52

The Global Small Business Blog

JULY 25, 2024

©iStock/Sean3810 The Taiwanese government should play an active role in Taiwanese small-and-medium enterprises' (SME) international expansion, possibly through "overseas special zones," Minister of Economic Affairs Kuo Jyh-huei has said. Kuo said he envisions a special arrangement designed by the government to help Taiwanese SMEs that do not have the same kind of resources and bargaining power of industry giants such as TSMC and GlobalWafers Co., gain a foothold overseas.

Government 271

Government Design 271

The Global Small Business Blog

JULY 24, 2024

©iStock/smolaw11 The Hinrich Foundation Guide to Master’s in International Business and Trade (Hinrich Foundation Guide – requires completing a short form) is a comprehensive resource to assist students and professionals to identify the right master’s program to accelerate their careers in global trade. Here are key questions to ask to evaluate master's programs in international business and trade.

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Speaker: Anise Wiley-Little

In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or

Human Resources

Microsourcing

JULY 24, 2024

There is a lot to like about running an eCommerce business. Low overheads, unrestricted opening hours and the potential for a global customer base are just a few of the features that make the online world attractive for entrepreneurs. For all those benefits though, there is one factor that is increasingly causing headaches for eCommerce ventures of all shapes and sizes – data security breaches.

Research 97

Research 97

Everest Group

JULY 23, 2024

In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.

Marketing 259

Marketing Service 259

The Global Small Business Blog

JULY 26, 2024

©iStock/AndreyPopov The Federation of Small Businesses (FSB) has revealed its SME Export task force – a transformative blueprint designed to remove the obstacles that prevent small firms from seizing global opportunities. Despite their agility, only 10 percent of small firms trade internationally. Imagine economic growth if we could double that figure.

Design 280

Design 280

31 West

JULY 25, 2024

We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past. Digital communication has been a factor in the increase in customers’ expectations of businesses – and that is due to the fact that AI and other digital technologie

Customer Support 130

Customer Support Customer Service Service Right-Sizing 130

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations July 23, 2024 | 8 a.m. PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8:30 p.m. IST The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments.

Sourcing 162

Sourcing Insurance Service BPO 162

Redial

JULY 25, 2024

Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.

Retail 130

Retail BPO Customer Service Efficiency 130

Advertiser: Paycor

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Automation

The Global Small Business Blog

JULY 20, 2024

©2024 Laurel J. Delaney. All rights reserved. "The cars we drive say a lot about us.

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Premier BPO

JULY 23, 2024

The competitive advantage through which brands try to differentiate themselves from the other brands in the market is the delivery of exceptional customer experience (CX) that promises to meet customer expectations in this rapidly evolving market. Customers are likely to shun brands that cannot offer fast and frictionless personalized experiences that can cater to the demand for 24/7 omnichannel experiences.

Nearshoring 130

Nearshoring BPO Outsourcing Out-Tasking 130

Everest Group

JULY 26, 2024

Global Business Services (GBS) must evolve and, as the iconic Queen song references, “break free,” from outdated practices. This blog explores how GBS organizations should move beyond their comfort zones when it comes to managing hybrid models, finding a balance for in-house and outsourced resources. Since the inception of Global Business Services (GBS) almost two decades ago, enterprises have been experimenting with its resourcing model—whether to perform the work with their own res

Management 147

Management Right-Sizing Global Business Services Government 147

Redial

JULY 25, 2024

Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.

Retail 130

Retail BPO Customer Service Efficiency 130

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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.

31 West

JULY 22, 2024

In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele. One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizin

E-Commerce 130

E-Commerce Customer Service Service Sales 130

Perficient Digital Transformation

JULY 25, 2024

“Double, double toil and trouble,” is a line repeated by the witches in Macbeth as they lay out the ominous prophecies of greatness and dire consequences for the titular character. Macbeth’s ambition envisions a perfect ending though desperate actions and moral weakness ruin it. So too are the misguided actions in pursuit of perfection which can set expectations and pressure that lead to unwanted results.

Regulations 118

Regulations Sales Design Accounting 118

Everest Group

JULY 23, 2024

Organizations are increasingly relying on third parties for various functions to cut costs and leverage external expertise, which can introduce significant security risks. This blog explores how effective third-party risk management (TPRM) is crucial for identifying, analyzing, and controlling these risks, ensuring protection against potential breaches and vulnerabilities.

Risk Management 147

Risk Management Risk Management Management Right-Sizing 147

Eclaro

JULY 26, 2024

The Games of the 2024 Olympics have begun, and that “all the world’s a stage” adage has rarely felt more apt. But these are not merely players. These are the best-of-the-best we’re watching, striving for excellence, competing at the highest level, putting it all on the line in the pursuit of individual achievement but also for something larger than themselves….

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Amzur

JULY 25, 2024

In today’s rapidly advancing healthcare landscape, effective patient education stands as a cornerstone for improving health outcomes and empowering individuals to manage their well-being proactively. Despite this importance, a significant number of patients—ranging from 50% to 70%—leave medical consultations without fully comprehending their health conditions.

Healthcare 105

Healthcare Sourcing Efficiency Automation 105

Perficient Digital Transformation

JULY 23, 2024

The Importance of Quality Assurance in Software Development The pressure to deliver software quickly and cost-effectively is among the highest priorities of business leaders. However, recent high-profile tech failures serve as stark reminders of the critical importance of robust Quality Assurance (QA) practices. As a leader in digital consulting, we recognize that cutting corners on testing can lead to far-reaching consequences that extend well beyond temporary service disruptions.

Software 102

Software Automation Reduced Costs Regulations 102

Everest Group

JULY 25, 2024

Enterprises today must prioritize building and scaling next-generation products, platforms, and services to stay competitive. This blog explores how Global Capability Centers (GCCs) are helping to navigate these challenges by fostering a future-ready workforce through innovative learning strategies, modernized job architectures, and advanced technology solutions.

Jobbing 130

Jobbing Automation Service Management 130

3Pillar Global

JULY 22, 2024

As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.

Pharmaceuticals 98

Pharmaceuticals Healthcare Right-Sizing Research 98

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

Regulations

Amzur

JULY 23, 2024

The recent global IT outage triggered by a faulty Crowdstrike update serves as a stark reminder of the interconnectedness and fragility of modern IT infrastructure. The incident exposed vulnerabilities in two critical areas: vendor reliance and the risks associated with untested software updates. Businesses have become increasingly dependent on a limited number of technology providers for critical functions.

Software 105

Software Automation Banking Healthcare 105

Perficient Digital Transformation

JULY 26, 2024

Perficient is thrilled to announce that Amarender Peddamalku has been awarded the prestigious “Most Valuable Professional” (MVP) status in Business Applications by Microsoft for the second time. This achievement is especially significant, highlighting his continued excellence and commitment to the Microsoft community. Amarender Peddamalku serves as the Microsoft Modern Work practice lead and digital transformation leader at Perficient.

Sales 98

Sales Collaborations 98

Everest Group

JULY 24, 2024

LinkedIn Live Experience Management: Unlocking Value in Finance Transformation August 23, 2024 Join Everest Group Partner Shirley Hung and other distinguished panelists on an upcoming LinkedIn Live as they discuss ways to unlock the potential of experience management in finance.

Finance 130

Finance Management Advisory Accounting 130

Microsourcing

JULY 24, 2024

For more than 120 years, the American Hospital Association (AHA) has been a leading advocate for all types of hospitals, healthcare networks and their patients and employees 1. From legislative and regulatory debates to judicial matters, it has led the way in ensuring its members’ needs are not only heard but addressed. This includes the compilation of its annual Costs of Caring report 2 and the 2024 edition has once again highlighted the significant financial pressures facing healthcare provide

Healthcare 98

Healthcare 98

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Management

Globalization Partners

JULY 25, 2024

As we explore in the 2024 Global Growth Guide, navigating the path to global growth requires careful planning and alignment by executives and key stakeholders. Without a unified approach, even the most promising expansion plans can falter, making the role of an Employer of Record (EOR) invaluable.

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Perficient Digital Transformation

JULY 26, 2024

Welcome to the new series on Usability and Experience (UX) in Universal Design! In this series, we will delve into the key principles that ensure inclusivity and accessibility for all users. Our first installment focuses on the essential usability and UX principles for individuals with physical disabilities. By understanding and implementing these principles, designers and developers can create environments, products, and services that are not only functional but also enjoyable for everyone, reg

Design 52

Design Flexibility Software Service 52

Everest Group

JULY 24, 2024

Webinar Embedding AI into Enterprise DNA July 24, 2024 9:00 AM PT | 12 PM ET Catch Everest Group Managing Partner Chirajeet Sengupta in this upcoming webinar in which a panel of experts will join him to discuss the potential of artificial intelligence (AI) to serve as a sustainable, scalable solution to the persistent problem of stagnant labor productivity.

Advisory 130

Advisory Management Service Automation 130

SEBPO

JULY 25, 2024

AdMonsters Publisher Forum Boston Total 0 0 0 0 AUGUST 4-6, 2024 Boston, MA AdMonsters Publisher Forum 2024 You’re a publishing or media executive headed to Boston for the AdMonsters Publisher Forum. You’ve invested the time and resources booking your flight, your hotel, and your tickets. But what’s the true ROI? Perhaps you’ll make some great connections, listen to some fantastic speakers , and pick up some valued new insights for yourself and your team.

Business Process Outsourcing 52

Business Process Outsourcing Sales Outsourcing Analytics 52

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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.

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