Sat.Sep 03, 2022 - Fri.Sep 09, 2022

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Avoid These Hiring Pitfalls To Attract The Best Digital Talent

Forrester Digital Transformation

To deliver excellent digital experiences and products, you need a superior digital talent strategy. Discover common pitfalls and learn from Amazon’s approach.

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Going Global Is a Top Priority for Companies – Being Sensitive in Your Approach Matters

The Global Small Business Blog

©iStock/melitas Going global is a top priority for companies all over the world. However, reaching international markets comes with its own set of challenges. New markets mean you may be selling to different demographics. And within any audience, there will be people from minority groups, including women, people with disabilities, LGBTQIA+ citizens, and BIPOC communities.

Marketing 194
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3 Agent Scorecard Practices That Can Make A Big Difference In Your Speech Analytics Program

Provana

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards.

Analytics 185
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How Can MSPs Decrease Ticket Volume?

31 West

How to decrease ticket volume, is a common concern for most MSPs. Often there appears to be an unending stream of requests, and you need to attend to all of them with finite resources. Managing an MSP IT help desk can be an extremely tough job for your service delivery team. For a small process, it is possible to keep checks on all the tickets that land.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Agile and Low-Code: Rocket Fuel for Digital Transformations

Forrester Digital Transformation

A truly digital business quickly implements and continuously improves all its policies, processes, and procedures in software. There are many new practices and technologies that can help organizations innovate and deal with constant change.

Software 230
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Looking At the World in a Playful and Curious and Creative Way

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. "It's sort of a mental attitude about critical thinking and curiosity. It's about mindset of looking at the world in a playful and curious and creative way." – Adam Savage.

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5 Money-Saving Tips For IT Help Desk Services

31 West

Beware of little expenses; a small leak will sink a whole ship. – Benjamin Franklin. Now imagine your company as a ship and the IT help desk services as the engine room that propels the ship. Will you be able to notice a minuscule leak in the engine room until it sinks at least half of the whole ship called your company? The answer is an unfortunate “no!

Service 130
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Meta’s Short-Form Video Strategy Isn’t Reeling In Market Share

Forrester Digital Transformation

The company's TikTok alternative simply isn't winning, new Forrester data indicates.

Marketing 246
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Allison Davidson Motoyama of Dona Bela Shreds Presents An Exciting wegginar® on 9/7/22 at 11AM CT (n/c)

The Global Small Business Blog

©2022 Women Entrepreneurs Grow Global® All rights Reserved. Join the wegg® family Wednesday, September 7 at 11AM CT when Allison Davidson Motoyama, founder and managing partner of Dona Bela Shreds , presents a wegginar®: Recycling Textile Remnants into a Sustainable Global Business Allison has a lot of experience to share. Some of the points she will cover are the: Journey to creating a business and launching wholesale - In 2010 versus today.

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What is an Employer Of Record

Groove Technology

When a company hires an employee, it takes on all the duties, expenses, and liabilities related to having that person on staff. But not every company wants to take on that duty. Using an employer of record is an alternative. Recruiting people from abroad is a great way to enter new global markets, and a global employer of record (EoR) can assist you in that endeavor.

Payroll 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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7 Essential Support Metrics And KPIs For MSPs To Track

31 West

Customer satisfaction is always vital for business success, and organizations need to track essential metrics to operate their assets effectively. So it is crucial to find out the most useful metrics and KPIs for MSPs to track. Evaluating the Managed service provider is a worthwhile solution to combine your business condition with the outsourced services.

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CCPA Penalties Are Here: Sephora Hit With $1.2 Million Fine

Forrester Digital Transformation

French retailer Sephora became the first company to be penalized under the California Consumer Privacy Act (CCPA) for not disclosing to consumers that it sells their personal information, failing to respect users’ Global Privacy Control as an opt-out, and neglecting to correct these infractions by the deadline. The $1.2 million penalty is part of a […].

Retail 130
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Go State of Washington on Exports!

The Global Small Business Blog

©iStock/aiisha5 The U.S. Small Business Administration (SBA) has awarded the Washington State Department of Commerce a tenth year of funding to help state small businesses grow through exporting. The $1.4 million grant to Washington, part of the SBA’s State Trade Expansion Program (STEP), is one of the two largest awarded from a total $20 million to 52 states and territory international trade agencies – Michigan also received $1.4 million.

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Reducing food loss: What grocery retailers and manufacturers can do

McKinsey and Company

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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What Are The Advantages Of IT Service Outsourcing ?

31 West

Are you tired of making your personnel work overtime to achieve success? So, you have witnessed by now that it leads to nothing but a cruelly trampled productivity and a considerably high turnover rate. Technically, you are now on the verge of a nightmarish loss in your business. But fear not; for you are not alone! IT Service Outsourcing is a precious option for you to pick, especially if you feel like your business is sinking. 83% of IT leaders are planning to outsource their security to an MS

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The B2B Content Guide: Tech Buyers Need Relevant Vendor Content Pre- And Post-Sales

Forrester Digital Transformation

Keeping up with buyer needs and content creation has been increasingly challenging for many marketers and sales organizations. Our research tells us that creating B2B content to serve changing tech buyers throughout their purchase journeys is a top challenge for marketers.[1] This challenge also impacts sales teams that struggle to connect offerings to buyer needs […].

Sales 130
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Wage Growth Is Rising for Global Small Businesses

The Global Small Business Blog

©iStock/DavidLeshem Some say that wage growth tends to be a compelling sign that inflation is rising. The pace of wage increases at small businesses in the U.S. continues to escalate, as August saw average hourly earnings growth hit 5.18 percent, compared with 5.03 percent in July 2022, according to the latest Paychex & IHS Markit Small Business Employment Watch report.

Marketing 178
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Linux and Hyland: Partnering for open source success

Hyland

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts. Here’s another combination for the ages: Hyland is now a proud member of the Linux Foundation. Founded in 2000, this nonprofit tech consortium provides a neutral, trusted hub for developers to code, manage and scale open technology projects.

Sourcing 145
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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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What’s The Difference Between An MSP and MSSP ?

31 West

Business operations backed by technology have become the need of the day. With IT services, you can achieve transparency in your operations, optimize work models and identify opportunities for improvement and growth. Efficient business operations will help you serve your customers better. On the other hand, you need to ensure that your digital assets are well-protected from cyber threats.

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Emerging Technology: Sustainability’s Friend Or Foe?

Forrester Digital Transformation

Business and technology leaders are increasingly concerned with reducing their firms’ impact on this planet’s finite resources. Rising energy prices here in Europe help make a sometimes-abstract topic real, local, and immediate. While technologies such as automation, blockchain, and the internet of things feature in many sustainability initiatives, they also bring their own environmental impact. […].

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Today in Global Small Business: The Labor Day Special Edition Honoring Men and Women Who Fought For Workers' Rights

The Global Small Business Blog

©iStock/FireAtDusk What's affecting me, my clients, my colleagues and other global small business owners: A Proclamation on Labor Day, 2022. When is Labor Day 2022 in the USA, what is the history, and why is it celebrated? The history of Labor Day. Quote of the week: "As we celebrate Labor Day, we honor the men and women who fought tirelessly for workers' rights, which are so critical to our strong and successful labor force." – Elizabeth Esty Where Labor Day 2022 fits into American history (req

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3 Tips to Scale Your Remote Team

Globalization Partners

After reaching a stage of financial maturity, the next logical step for growing companies is scaling. Scaling a business means setting the stage for company growth without wasting substantial resources. If costs need to increase, they should do so incrementally. For example, say your company gained USD 50,000 in new revenue but had to hire a new employee with a USD 50,000 salary to achieve this — that is not scaling.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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12 Different Types of Managed Services

31 West

Are you one of the business leaders who are racking their minds over the secret of not just staying in the game but also coming out with flying colors? Do you always feel like you are missing out on something vital to being a dominant competitor? Having a highly competitive IT team is your solution! But having to build a team completely packed with experts is both expensive and time-consuming, especially if you are a small to mid-sized company.

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Forr The Planet: Sustainability Interview Series — Amazon Web Services

Forrester Digital Transformation

Photo copyright Abhinav Sunil Measuring cloud sustainability is increasingly a priority for customers. Optimizing cloud strategies can be an important enabler of overall carbon footprint reduction strategies of organizations across industries. I spoke with Christopher Wellise, Director of Sustainability and Carbon at AWS on the primary carbon reduction levers from being on the public cloud […].

Service 130
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The Star Schema is Obsolete

Perficient Digital Transformation

If you are still using a star schema and dimensional modeling to build your data warehouse / Data Lake, I implore you to reconsider. This has been a contentious subject in the past, but when building modern data environments It is important to me to cover this topic in detail. Ralph Kimball introduced the industry to the star schema and techniques of dimensional modeling in his first edition book The Data Warehouse Toolkit was published in 1996.

Analytics 124
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The future of payments in Africa

McKinsey and Company

Innovations, entrepreneurs, and capital are reshaping Africa’s fast-growing electronic-payments landscape with solutions for consumers and businesses alike.

Service 126
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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How The MSP Market Is Booming ?

31 West

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. The global MSP market was evaluated at USD 239.71 billion in 2021. It is estimated to reach USD 354.8 billion by 2026. The estimation also states that the market will grow at a CAGR of 13.4% from 2022 to 2030.

Marketing 130
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API Governance Shouldn’t Be A Four-Letter Word

Forrester Digital Transformation

While doing interviews for my report, Centralized API Governance Considered Harmful, one interviewee was surprised that I wanted to discuss governance because many of their clients view it as a curse. I’ve had clients ask for presentations but been warned not to utter the words “API governance.” I’ve heard some say that, yes, they do […].

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Optimizely CMS – Enabling Drag-and-Drop Support for PropertyList

Perficient Digital Transformation

Optimizely’s Generic PropertyLists can be a useful tool for both developers and CMS editors, but it does come with limitations. Our client recently approached us asking for a better way to organize their PropertyLists. Some of their lists had grown to be quite long and having to move items one slot at a time was not an enjoyable experience. There is an existing solution out there already for those with Commerce, but our client is CMS only.

Sourcing 115
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How to build geopolitical resilience amid a fragmenting global order

McKinsey and Company

Organizations need to strategically invest in capabilities, people, processes, structures, and technology to navigate the risks arising from an evolving and fraught geopolitical landscape.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.