31 West
SEPTEMBER 22, 2022
For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? A virtual service desk could be the answer.
SPD Load
SEPTEMBER 23, 2022
In the digital age, we no longer want to be patient. Most channels in the customer service sector have a wait time.
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Everest Group
SEPTEMBER 21, 2022
With Metaverse growth expected to surge to US$679 billion by 2030, its influence and possibilities seem endless. But with great power comes great responsibility. Read on to learn why and how organizations must ensure Trust and Safety (T&S) for metaverse to realize its potential. The metaverse’s arrival is inevitable and will, for better or worse, be part of our future lives.
The Global Small Business Blog
SEPTEMBER 22, 2022
©iStock/melitas Dutch social psychologist Geert Hofstede did a pioneering study of cultures across modern nations. One of his big questions is: Why is culture so important? His website says: Do we need to bother about culture? Every visitor of this site has her or his unique personality, history, and interest. At the same time, we share our human nature.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Forrester Digital Transformation
SEPTEMBER 23, 2022
The Linux Foundation’s Open Mainframe Project just finished up their 3rd Summit and first in-person event – hosted in Philadelphia, PA. While the project has been around for about 7 years, accelerating interest in mainframe modernization has stimulated more vendor involvement as well as community participation. The in-person component of the event was small, participants […].
McKinsey and Company
SEPTEMBER 22, 2022
Even amid war in Europe and the energy and cost of living crisis that has resulted, the region needs to pay attention to its slow-motion corporate and technology crisis.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Global Small Business Blog
SEPTEMBER 20, 2022
©iStock/nytumbleweeds The nonprofit, state-launched New Mexico Small Business Investment Corp. has a new RBC Impact Fund that will target small businesses with annual revenue up to $7.5 million and less than 500 employees. The loans would be in amounts from $150,000 to $5 million. For small business New Mexico business owners, another $25 million in Small Business Administration loans is now available to New Mexico small businesses unable to secure traditional bank loans.
Forrester Digital Transformation
SEPTEMBER 23, 2022
…and I’m not sad about it. The rise of large language models, and the tools built upon them like DALL-E mini, Stable Diffusion, and others, are being touted as the heralds of a new age of capabilities in AI tools and products. On a micro scale, they are already changing my day-to-day worklife in a […].
McKinsey and Company
SEPTEMBER 23, 2022
Every company must establish its own best practices for managing its data. Here are five pitfalls to avoid based on our conversations with experts and early adopters.
Zinnov
SEPTEMBER 20, 2022
By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager; Suraj Krishnan, Consultant, Zinnov. What do BMW, Volkswagen, Boeing, and construction giant Skanska have in common? They are all leveraging Unity’s creator tools to build their enterprise Metaverse. While the term “Metaverse” is being tossed around often, especially when talking about evolution of social platforms and gaming media possibly with a monetization engine.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
The Global Small Business Blog
SEPTEMBER 19, 2022
©iStock/oleg7799 What's affecting me, my clients, my colleagues and other global small business owners: Michelle Hayward, founder and CEO of Chicago-based Certified B-Corporation Bluedog Design , wins Best Place to Work by Crain's Chicago Business 2022. Second year in a row! Why you should be on TikTok. ( wegg® is.) The global economy, led by the Western world, l ooks pretty broken, does it not ?
Forrester Digital Transformation
SEPTEMBER 22, 2022
Enterprise architecture (EA) is a strategic capability for many Forrester clients. It is essential that EA in all its permutations be results-oriented, pragmatic, and practical to remain relevant. In Forrester’s Enterprise Architecture Award, we look for stories of EA excellence resulting in tangible business and customer results. The Forrester Outcome-Driven Architecture Model rests on a base of […].
McKinsey and Company
SEPTEMBER 23, 2022
The Great Attrition continues, but if companies understand the differences among five common employee personas, they may be able to find and retain talent more effectively.
Perficient Digital Transformation
SEPTEMBER 22, 2022
A Flood of New AI Generation. The last couple of years (2020-2022) have been very interesting for content generated by artificial intelligence (AI) systems. Here in 2022, we’ve seen a multitude of new and interesting projects made available to the public for the first time. Below are some of the AI tools that are now accessible to the public. AI Image Generation AI Text Generation Other AI Tools.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
The Global Small Business Blog
SEPTEMBER 21, 2022
©iStock/Kar-Tr For Professor Michele Gelfand , it all comes down to culture. As a cross-cultural psychologist, Gelfand is fascinated by social environments and their effects on human behavior, particularly, how strictly people adhere to social norms. In this episode (podcast with full transcript), Michele Gelfand explains why social norms are the glue that keeps cultures together.
Forrester Digital Transformation
SEPTEMBER 21, 2022
Forrester has been a trusted go-to partner for many CIOs across the globe. CIOs have been working with Forrester on various initiatives to build a customer-obsessed organization of the future. Am excited and thrilled to be joining Forrester as a CIO analyst to carry forward this great legacy. Never were CIOs impacted with both external […].
McKinsey and Company
SEPTEMBER 19, 2022
As software-related vulnerabilities continue to grow, companies must manage their software cyber risks to innovate faster and create safer, more secure digital products.
Perficient Digital Transformation
SEPTEMBER 21, 2022
An Exciting Opportunity to Hear from Women in Your Industry. Earlier this year a Women in Digital Panel was hosted in honor of International Women’s Day. In this session, topics ranging from career paths to prioritizing the next wave of business strategies to leadership approaches in hybrid work environments were covered. With excitement, Kim Williams-Czopek, Director of Digital Strategy at Perficient and panel moderator, shared that she left this conversation with so many takeaways that were ap
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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.
The Global Small Business Blog
SEPTEMBER 17, 2022
©2022 Laurel J. Delaney. All rights reserved. "The capacity for going overboard is a requisite for a full grown mind." – Dawn Powell.
Forrester Digital Transformation
SEPTEMBER 19, 2022
You want to create inclusive experiences for your customers. You have a diverse and inclusive design team and practice inclusive design. But once you create the experiences you wanted, how do you know if you succeeded in making them truly inclusive?
Hyland
SEPTEMBER 23, 2022
In this piece: As seen at CommuntyLIVE: We’ve got friends in high places. Workin’ 9 to 5 … but what a way to make a living! Music City looks good with CommunityLIVE in it. Walk the line with inspirational presenters. More than 1,400 Hyland customers and guests made their way to Nashville for our annual customer event, CommunityLIVE. We already shared the top 10 stories we loved at CommunityLIVE 2022 , but everyone knows pictures really bring an event to life.
Perficient Digital Transformation
SEPTEMBER 20, 2022
This is the third and final blog in this series, to read the previous blog click, here. In the first post, I urged you to stop using star schema dimensional models because they were obsolete. In the second post, I elaborated on why star schema dimensional models were obsolete using Ralph Kimball’s own reasons for justification of the star schema dimensional model.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
The Global Small Business Blog
SEPTEMBER 23, 2022
©iStock/Peach_iStock The U.S. Small Business Administration estimates nearly 96% of the world’s consumers live outside the United States, and two-thirds of the world’s purchasing power is held in foreign countries. Yet only 3% of the U.S.’s small businesses export goods or services. For many U.S.-based entrepreneurs and SMBs, this is a blind spot. For SMBs, tapping significant growth opportunities internationally isn't as difficult as it once was.
Forrester Digital Transformation
SEPTEMBER 19, 2022
When we set out to do a Digital Experience Review™ of US and Canada government websites, my colleagues and I started by checking to see which sites were most heavily used and how they’re accessed. I can’t rightly say when the balance tipped in favor of mobile access over desktop, but we’re here now — […].
Intelligent Management Inc.
SEPTEMBER 22, 2022
If you are a company that has a Hierarchical/Functional mindset, are you a dinosaur? We would say yes and time is running out for such companies in today’s complex scenario. It is also an enormous opportunity for all those companies who decide to abandon flawed thinking and adopt an evolved approach. In today’s post, Dr. Domenico Lepore looks at leading and managing a different kind of organization and the change process it entails.
McKinsey and Company
SEPTEMBER 22, 2022
Winning EU consumer goods players are reprioritizing channels and markets to drive online sales, shifting to an online-first playbook, and investing in tech and specialist talent.
Advertiser: G-P
The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.
Raya Contact Center
SEPTEMBER 20, 2022
Transforming UOB students’ CX journey. Gulf CX, a RAYA CX company, has handled the University of Bahrain’s Student Service Center support since September 2019. Mapping out the student’s experience and transforming the student’s journey has proven quite successful as the 2022 results from a student satisfaction survey were very impressive. Over 4200 students participated in the two-year study to gauge satisfaction levels with the Student Service Center support activities handled by the Gulf CX te
Forrester Digital Transformation
SEPTEMBER 22, 2022
Get seven actionable tips on how to improve your data storytelling in this preview of the upcoming Data Strategy & Insights event.
Perficient Digital Transformation
SEPTEMBER 23, 2022
Dataflows is all about self-service data preparation inside a Power BI. Before Power BI Desktop gives you these awesome tools like power query which lets you do lightweight ETL operations on your data inside a Power BI Desktop. The challenge with this is you tended to bypass the normal ETL processes that your organization may have, so that other users couldn’t take advantage of all of the work.
McKinsey and Company
SEPTEMBER 20, 2022
Our research shows continued growth of consumer interest in health and wellness, with persistent gaps in certain areas presenting exciting opportunities for companies to serve unmet consumer needs.
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.
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