Forrester Digital Transformation

JANUARY 19, 2022

Emotion is key to differentiated experiences that drive customer loyalty. But many companies get emotion wrong. Rather than designing experiences built on a broad spectrum of emotions, they equate emotion with delight. Contrary to popular belief, making customers feel content, happy, or delighted impacts loyalty less than making customers feel respected, understood, valued, or confident. […].

Design 246

Design 246

The Global Small Business Blog

JANUARY 21, 2022

©iStock/undefined undefined Small- and medium-sized enterprises (SMEs) are the lifeblood of our economies. They account for the vast majority of businesses worldwide and are important contributors to job creation and global economic development. At a time when the global economy is still reeling from the effects of the health crisis, the ICC Small Business Champions Network will form a new informal advisory group to support the development of ICC’s global and regional work in market intelligence

Advisory 220

Advisory Accounting Jobbing Marketing 220

Groove Technology

JANUARY 21, 2022

Groove t? ch?c h?p Ban Qu?n Tr?. Tu?n v?a qua, Ban Qu?n Tr? c?a Groove ?ã có m?t cu?c h?p thành công. Chúng tôi ?ã bàn v? cách v?n hành công ty, nh?ng l?i ích, con ???ng s? nghi?p và chi?n l??c phát tri?n nhân viên, nh?ng tài n?ng ti?m n?ng và vi?c kinh doanh c?a chúng tôi trong n?m 2022. 2021 là m?t n?m ??y th? thách, và chúng tôi r?t hào h?ng ?ón ch?

130

130

.orgSource

JANUARY 19, 2022

The Association 4.0 Podcast allows me to do something I love. I’m able to exchange ideas and opinions with the savviest leaders in the industry. Recently, Jacqualine Price Osafo, MBA, CAE, and I had a wide-ranging conversation about the need to shift and the impact of change. The adjustments we made to manage uncertain circumstances […]. The post The Big Shift—A Conversation About the Impact of Change appeared first on.orgSource.

Management 128

Management 128

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Forrester Digital Transformation

JANUARY 19, 2022

In 2021, US-based social media platforms such as Facebook, Instagram, Snapchat, TikTok, and even Twitter piled on user shopping features, paving the way for 61% of US online adults under 25 years old saying that they’ve completed a purchase on a social network without leaving the website or app. Brands salivate at the opportunity to […].

246

246

The Global Small Business Blog

JANUARY 17, 2022

©iStock/Ildar Abulkhanov What's affecting me, my clients, my colleagues and other global small business owners: Martin Luther King III wants no " empty promises. " Martin Luther King's 'I've Been to the Mountaintop' speech excerpts. Watch the 'Ice Moon' rise on Martin Luther King Jr. day. Quote of the week: "I look to a day when people will not be judged by the color of their skin, but by the content of their character." – Martin Luther King, Jr.

198

198

Perficient Digital Transformation

JANUARY 16, 2022

The Coaching Program. I can see the quizzical look on your face with the question, “Why is she calling this pandemic an Agile coach?”. My answer is: “Yes because it taught us agile principles, and imbibed agile mindset in us.”. Let me explain in detail: During this pandemic: How many of us responded to change instead of following a set plan? How many of us went beyond our comfort zone to collaborate with our stakeholders?

Collaborations 119

Collaborations Accounting 119

Forrester Digital Transformation

JANUARY 18, 2022

Three unique factors shape the future of jobs in the Europe-5 (France, Germany, Italy, Spain, and the UK): The pandemic. Businesses grow revenues by digitalizing their work processes. More work is done remotely, and more routine tasks are automated. Automation is a lever for change to reduce process costs and increase innovation. The decline in […].

Jobbing 246

Jobbing Automation 246

The Global Small Business Blog

JANUARY 18, 2022

©iStock/BRO Vector Countless documentaries, books, podcasts and academic endeavors have tried to determine whether service work in global communities truly serves those whom it is meant to serve. The history of global development is complicated, and the ways in which it has evolved are complex. United2Heal is a CIO that donates unused medical supplies to under-resourced health systems overseas.

Service 178

Service 178

Groove Technology

JANUARY 17, 2022

The mobile application development sector is accelerating its growth. To live and prosper in the digital age, it’s critical to stay current on mobile app development trends. Smartphones are essential for the success of digital communication in the modern era. It rapidly transforms business models, operational methods, and markets. By 2022, income from mobile applications is estimated to reach 693 billion USD.

Healthcare 130

Healthcare Marketing Right-Sizing Engineering 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

JANUARY 17, 2022

In today’s highly competitive?and unexpected?market,?it’s important for your company to invest in innovative?practices and opportunities to not only rise above the competition, but to delight customers?and create a business dynamic that positively impacts how your organization operates in the long run.? . In my experience, I’ve seen companies with great employees and incredible ideas create a plan that unknowingly limits their ability to pivot from a “big idea” to a better idea.

Design 116

Design Research Efficiency Marketing 116

Forrester Digital Transformation

JANUARY 19, 2022

Use Agile Knowledge Management Practices To Combat Knowledge Loss In The Great Resignation It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go the length of the […].

Management 246

Management 246

The Global Small Business Blog

JANUARY 19, 2022

©iStock/scyther5 Global market research company Euromonitor reveals the Top 10 Global Consumer Trends in 2022. Backup Planners Climate Changers Digital Seniors Financial Aficionados The Great Life Refresh The Metaverse Movement Pursuit of Preloved Rural Urbanites Self-Love Seekers The Socialization Paradox Read on to identify each of the prevalent trends that will define consumer behavior in the year ahead, offering strategic business recommendations to meet new demands.

Research 171

Research Marketing 171

McKinsey and Company

JANUARY 21, 2022

In a digital age, live voice contacts matter even more in providing a high-quality customer experience. New technologies make voice-data analysis easier to achieve, for lasting results.

Call Center 115

Call Center Service 115

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Perficient Digital Transformation

JANUARY 18, 2022

Everywhere you look and read, we are reminded of the key drivers behind the rising debt and delinquencies Americans face, as well as indications there’s much more to come: Inflation increased at the fastest rate in 40 years over the last twelve months, exceeding expectations, the Labor Department announced on January 12, 2022. Used vehicles , which have become a top leader for the current inflationary environment, have increased 37% over the past year.

Banking 115

Banking Service 115

Forrester Digital Transformation

JANUARY 20, 2022

Netflix subscriber growth continues to slow. In its Q4, 2021 earnings interview tonight, company executives said it’s “tough to pinpoint” why customer acquisition hasn’t recovered to pre-pandemic levels. But the reality is that the streaming market has become saturated. This translates to more choice for consumers who are growing concerned with the aggregate costs of […].

Marketing 241

Marketing 241

The Global Small Business Blog

JANUARY 15, 2022

©2022 Laurel J. Delaney. All rights reserved. Never be in a hurry; do everything quietly and in a calm spirit. Do not lose your inner peace for anything whatsoever, even if your whole world seems upset." – Saint Francis de Sales.

Sales 162

Sales 162

McKinsey and Company

JANUARY 19, 2022

James Heskett examined leading companies around the world and found that organizational culture makes employees more loyal, more productive, and more creative.

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121

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Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Perficient Digital Transformation

JANUARY 17, 2022

In this blog post, we’ll explore cloud modernization and its role in application modernization. Read about the first and second pillars of application modernization. Cloud adoption can have an impact on many types of modernization, including infrastructure and application. It shouldn’t be done in a vacuum (i.e. only modernizing your business processes but not your infrastructure or platforms), and to do that, you’ll need a coordinated modernization strategy.

Out-Tasking 115

Out-Tasking Software Design Service 115

Forrester Digital Transformation

JANUARY 21, 2022

If there was a book, movie, or a Netflix series on the US healthcare industry today it would aptly start with the Charles Dickens quote: “It was the best of times…” “COVID was an accelerator for us,” according to the SVP & CIO of Sentara Healthcare. Since the start of the pandemic, the transformation and […].

Healthcare 235

Healthcare 235

The Global Small Business Blog

JANUARY 20, 2022

©2022 Women Entrepreneurs Grow Global®. All rights reserved. Never heard of the How She Went Global® (HSWG) podcast? Well exit your cave and listen up. HSWG podcast is where successful women entrepreneurs and business owners share stories about going global, and offer new ways to take on the world, stay inspired and have fun. Produced by nonprofit Women Entrepreneurs Grow Global® – achieving #2 in Category Rank Entrepreneurship!

Banking 128

Banking Design Research 128

McKinsey and Company

JANUARY 20, 2022

A recent McKinsey survey found that more than 30 percent of nurses are thinking of leaving direct patient care. What can be done to inspire them to stay?

Healthcare 122

Healthcare Service 122

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Microsourcing

JANUARY 20, 2022

Experts have referred to the mass number of employees expected to leave or quit their jobs during and after the pandemic as “The Great Resignation” or “The Big Quit”. The phenomena coined by Organizational Psychologist Dr. Anthony Klotz circles around the prediction that employees are having certain realizations surrounding the way they think about working, emphasizing remote work, leisure and leading a more fulfilling life not governed by the 9-5 work grind.

Government 98

Government Jobbing 98

Forrester Digital Transformation

JANUARY 20, 2022

What's the best way to spend your paid media advertising budget in 2022? Forrester Principal Analyst John Arnold shares the 10 best ideas.

Accounting 234

Accounting Marketing 234

Working Solutions Outsourcing

JANUARY 20, 2022

We’ve all been there. One negative experience with a brand can affect our future relationship with a company. If your customer service team is unable to transform a negative interaction into a positive one, it could mean the loss of that customer. And every customer is a precious commodity you cannot afford to lose. So, […].

Customer Service 98

Customer Service Service Call Center Outsourcing 98

McKinsey and Company

JANUARY 18, 2022

The COVID-19 pandemic has highlighted the necessity to center customer experience in dealings with government agencies. This benefits customers, government employees, and agencies’ reputations alike.

Government 111

Government 111

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Unosquare

JANUARY 20, 2022

Software projects can fail due to bad management. That fear can often drive managers to take too much control and start micromanaging people. The problem? This level of involvement can actually cause you to lose sight of what's important, and ultimately do more harm than good. So how do you know if you're micromanaging your software development project?

Software 98

Software Management 98

Forrester Digital Transformation

JANUARY 21, 2022

Three US lawmakers (Rep. Anna Eshoo, Rep. Jan Schakowsky, and Sen. Cory Booker) made a splash on Wednesday when they introduced the Banning Surveillance Advertising Act of 2022. Its primary goal is to limit the data that advertisers and adtech vendors can use to target advertising. Predictably, the adtech industry – most notably, the Interactive […].

Marketing 130

Marketing 130

Amzur

JANUARY 20, 2022

Reading Time: 7 minutes. In this data-dominated era, it is essential for businesses to adopt modern technologies that meet evolving customer needs. Nobody wants their customers to think they are paying for applications, websites, or subscription services that use obsolete technology. You also cannot expect your customers to subscribe to or retain your services if you are using legacy applications that struggle to scale.

Right-Sizing 98

Right-Sizing Collaborations Out-Tasking Flexibility 98

McKinsey and Company

JANUARY 20, 2022

Consumer-goods companies are setting ambitious sustainability targets for themselves. To reach those targets, however, changes are required along the entire value chain—with a concrete road map.

Supply Chain Management 110

Supply Chain Management Management 110

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency