Magellan Solutions

JULY 9, 2017

It is something that all call center agents , particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry, complaining, confusing, chatty, or a combination of all these, the best call center agents are equipped with the right knowledge and skills to deal with them in the most professional manner possible. .

Call Center 65

Call Center Customer Service Jobbing Efficiency 65

Magellan Solutions

JULY 11, 2017

To some degree, telephone answering services are underrated. Many business owners do not fully comprehend the amazing benefits that outsourcing telephone answering services can give to them and their entire company. For these business owners, it seems that telephone answering is not high up in the list of jobs that they should delegate to the experts.

Outsourcing 64

Outsourcing Service Call Center Jobbing 64

Magellan Solutions

JULY 13, 2017

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty, it seems. The vast number of call center companies operating in the world today can actually pose a challenge for business owners. How do you possibly sift through the multitude of call center companies to find the best of the best call center companies out there?

Call Center 60

Call Center Service Customer Support BPO 60