Everest Group
APRIL 17, 2025
Most Global Capability Centers (GCCs) / Global Business Services (GBS) organizations find themselves facing a familiar yet increasingly complex question: Should we deliver services in-house, outsource to providers, or embrace a hybrid model? With service delivery now a key contributor to business value, this decision isnt just operational either, its strategic.
Groove Technology
APRIL 17, 2025
By Kory Hoang, Technical Leader at Groove Technology Hi, Im Kory Hoang , and Ive had the privilege of working as a Technical Leader at Groove Technology for several large-scale e-commerce projects. Over the years, Ive worked and learned a lot about what makes these projects succeedand just as importantly, what can make them fail. One of the most critical lessons Ive learned is the importance of documentation.
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Intelligent Sourcing
APRIL 16, 2025
Impact Sourcing continues to be a key driver for many businesses looking at outsourcing whilst working alongside their CSR. We are seeing it more and more as a significant part […] The post Impact Sourcing-Creating opportunities for businesses and communities appeared first on Intelligent Sourcing.
Everest Group
APRIL 17, 2025
The Global Capability Center (GCC) story is one of stunning momentum. According to Everest Groups research, more than 500 companies have set up GCCs in last 12-15 months, more than 1,500 since COVID, with India cementing its status as the primary go-to destination for enterprise capability. Yet, hidden beneath the headlines is a pattern too many refuse to acknowledge: a growing number of small- to mid-sized GCCs (<500 Full-Time Equivalent (FTEs)) stall out within 2-3 years.
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Hubstaff’s new report, The AI Productivity Shift, highlights how 3,000+ professionals and 140,000+ users are transforming the way they work with AI. Adoption is high—85% are using AI—and the potential is just beginning. Teams that integrate AI into daily workflows report 77% faster task completion, 70% improved focus, and stronger results across the board.
Perficient Digital Transformation
APRIL 16, 2025
Generative AI (Gen AI) is transforming the way organizations interact with data and develop high-quality software. GenAI is a game changer in multiple industries, making processes automated , increasing accuracy, and providing predictive insights. Here we concentrate on the uses in data management, its controls and effects on efficiency innovation and cost savings.
The Global Small Business Blog
APRIL 12, 2025
2025 Laurel J. Delaney. All rights reserved. "Any man who wants to be president is either an egomaniac or crazy." Dwight D.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
APRIL 18, 2025
In the ever-evolving landscape of Business Process Outsourcing (BPO) , visibility and credibility are paramount. Redial BPO is thrilled to announce our recent feature in the prestigious Impact Sourcing Magazine. Table of Contents of Redial BPO as Impact Sourcing Contributor The Significance of Being Featured in Impact Sourcing Magazine Showcasing Our Leadership and Strength in the BPO Industry The Value of Collaboration and Community in Impact Sourcing Frequently Asked Questions What is Impact S
Everest Group
APRIL 15, 2025
Over 150 GBS, sourcing, VMO, and IT leaders from across industries came together at Engage 2025 London to tackle the big questions shaping global services and tech. See the moments that made it unforgettable.
The Hackett Group
APRIL 18, 2025
Brief covered the Hackett Group’s latest study, revealing that 42% of global business services organizations piloted generative artificial intelligence (Gen AI) in 2024, with 63% reporting productivity and cost-saving gains. Source: AI Brief The post The Hackett Group Reports Accelerated AI Adoption in GBS appeared first on The Hackett Group.
McKinsey & Company
APRIL 18, 2025
The recent wave of tariffs and other trade controls has created radical uncertainty for businesses. Heres how decision-makers can best position their companies to thrive in the evolving landscape.
Advertiser: Paycor
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SPD Load
APRIL 18, 2025
The transformative capabilities of AI unfold at an unprecedented speed. However, the decision-makers in small enterprises are still hesitant about whether they. The post 20 AI Tools for Startups + Tips to Elevate Your Startup first appeared on SpdLoad.
Everest Group
APRIL 13, 2025
As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from. In this webinar, Everest Group experts will unpack key trends shaping the future of outsourcing. Backed by deep market data and analysis, the session will explore how providers can navigate uncertainty, adapt to buyer behavior changes, and identi
Capgemini
APRIL 17, 2025
Six tips for choosing the right managed services partner Arun Santhanam Apr 17, 2025 Facebook Linkedin The optimal outcome for an IT solution is to maximize return on investment (ROI) on building and implementing the technology. After all, why roll out a solution in the first place if it doesnt help move your business forward? A managed services provider is your partner in IT transformation.
McKinsey & Company
APRIL 16, 2025
Fee compression and other factors are squeezing retirement solutions providers profitability, but ancillary products and services offer a new avenue for growth.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Intugo
APRIL 17, 2025
Since 2019, the United States healthcare industry has experienced growing financial pressure, with EBITDA as a share of the National Health Expenditure declining by an estimated 150 basis points, according to McKinsey & Company. This ongoing strain is pushing healthcare organizations to rethink how they manage operations, allocate resources, and deliver care in more sustainable, tech-driven ways.
Airswift
APRIL 17, 2025
Hiring someone new is always a risk Even with a strong CV and a great interview, you're still investing time, training, and trusthoping theyll be the right long-term fit. But when the hire doesnt work out, it costs more than just money.
Capgemini
APRIL 17, 2025
Managed services: Leading the path to cloud IT solutions at scale Arun Santhanam Apr 17, 2025 Facebook Linkedin Why has the transition to the cloud been so broadly adopted? Simple: cloud technologies deliver greater scalability, agility, security, reliability, and platform capabilities than could ever be provided by an individual data center. In the early 2010s, commoditized workloads were leading the transition to the cloud and, in the years that followed, the transition progressed to more comp
McKinsey & Company
APRIL 16, 2025
McKinsey partnered with Goodwill Industries International to enhance its workforce development programs and services, supporting local Goodwill organizations as they work daily to equip individuals with the skills needed to succeed in a rapidly evolving job market.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
NoonDalton
APRIL 16, 2025
Speed is the default for startups but financial clarity isnt. As early-stage companies across the U.S. fight for market share, funding, and operational traction, many are discovering that building a finance function from scratch is not only time-consuming but potentially dangerous. Thats why more startups are turning to outsourced CFO services as a strategic move and not just a cost-saving measure.
The Global Small Business Blog
APRIL 16, 2025
iStock/Olena_Z During tulip season, the national flower splashes color through Amsterdams parks, canals and city streets, with magnificent displays further afield including the spectacle at Keukenhof Gardens , along with cycling routes through the bulb fields, and events including a flower-festooned Bloemencorso ( Flower Parade ). If only all of us could tiptoe through the tulips in The Netherlands right now to break away from all the stress in our world.
Premier BPO
APRIL 18, 2025
U.S. businesses are reassessing how they manage increasingly complex tax responsibilities amid significant IRS workforce reductions. The agency is facing deep staffing cuts, with plans to eliminate up to 25% of its workforce and even larger reductions possible in some departments. As a result, taxpayers are experiencing longer wait times, diminished support, and increased delays in tax processing and refunds during the critical filing season.
McKinsey & Company
APRIL 17, 2025
Zeynep Inanoglu Ozdemir, chief marketing officer at Atlassian, discusses the role marketing plays in engaging, nurturing, and expanding product growth.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Redial
APRIL 18, 2025
In the ever-evolving landscape of Business Process Outsourcing (BPO) , visibility and credibility are paramount. Redial BPO is thrilled to announce our recent feature in the prestigious Impact Sourcing Magazine. Table of Contents of Redial BPO as Impact Sourcing Contributor The Significance of Being Featured in Impact Sourcing Magazine Showcasing Our Leadership and Strength in the BPO Industry The Value of Collaboration and Community in Impact Sourcing Frequently Asked Questions What is Impact S
The Global Small Business Blog
APRIL 18, 2025
iStock/Wirestock Good Friday is a day of solemn reflection and remembrance of Jesus' crucifixion. Activities include attending church services, praying, fasting, and engaging in acts of charity. Many also choose to observe silence (turning off phones, TV, and other devices), particularly between 12 pm and 3 pm, when Jesus was on the cross.
Everest Group
APRIL 16, 2025
Across the BFSI landscape, banks, insurers, and financial institutions are under mounting pressure to reduce costs, enhance customer satisfaction, and remain compliantall while delivering measurable value in a volatile economic environment. Traditional effort-based service models are quickly becoming outdated as Gen AI and agentic AI drive fundamental transformation across operations.
McKinsey & Company
APRIL 18, 2025
Innovation is not about waiting for a eureka moment. Drawing from seven case studies at Microsoft, two innovation leaders reveal what actually drives breakthrough results.
Advertiser: Paycor
Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.
Perficient Digital Transformation
APRIL 18, 2025
Keeping up with today’s fast-paced technological environment, with businesses undergoing a significant transformation in operations, customer interactions, and innovation, can be challenging. Partnering with the right digital transformation service provider is essential for success. A proven track record in guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term su
The Global Small Business Blog
APRIL 15, 2025
iStock/fongleon356 Last December, I [Dr. Adam Grant] asked my students at Wharton to nominate and vote on topics for our final class. The runaway top choice was leadership lessons from Elon Musk. Its become a hot topic among the corporate elite, too. As an organizational psychologist, Ive long admired the boldness of Mr. Musks vision, the intensity of his drive and the impact of his innovations in cars and rockets.
Everest Group
APRIL 16, 2025
In 2024, enterprises navigated a volatile talent landscape due to skill disruptions, workforce shifts, and growing pressure to adopt a skills-first approach. In response, several organizations have started to adopt skills intelligence platforms to build more agile, data-driven talent strategies. Despite budget constraints and evolving HR tech priorities, providers have accelerated innovation.
McKinsey & Company
APRIL 16, 2025
How a cross-border payments company built a platform to simplify money movement for education, healthcare, travel, and B2B.
Advertiser: ZoomInfo
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