Magellan Solutions

JUNE 19, 2015

Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumers of financial services also want to save more money in fees?

Outsourcing 53

Outsourcing Service Offshoring Insurance 53

SourceFit

JUNE 18, 2015

Philippines Outsourcing continues to register high numbers in Metro Manila in terms of job openings, according to the Philippine Statistics Authority (PSA). Customer service representatives in the Philippine business process outsourcing (BPO) industry, also called the “sunshine”? industry, placed number 8 in the top 10 list of job openings in 2014.

Jobbing 40

Jobbing Outsourcing BPO Business Process Outsourcing 40

Magellan Solutions

JUNE 16, 2015

By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, online chat. Typically these agents spend less time in handling customer interactions than the average call center.

Call Center 53

Call Center E-Commerce Service Administrative 53

SourceFit

JUNE 16, 2015

The government is ramping up promotion of Outsourcing Philippines “next wave” cities or cities outside Metro Manila, Philippines that are considered attractive outsourcing destinations. Department of Science and Technology-Information Communications Technology Office (DOST-ICTO) ICT development program manager Emmy Lou Delfin said the agency is considering other locations for inclusion into the annual Top 100 Outsourcing Destinations list by global consultancy firm Tholons. .

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Outsourcing Impact Sourcing Offshoring Government 40

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing