Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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7 Facts on Virtual Contact Center Outsourcing

Working Solutions Outsourcing

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. However, with the continued focus on customer experience driving a multi-channel delivery model, it is important to consider other key elements beyond cost.

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An Overview of European Employment Law

UnaTerra

European employment law works differently from other parts of the world. This is especially true for businesses headquartered or operating in the USA. So, if you are looking to grow or establish your business in Europe there are specific things you’ll need to be aware of! So, let’s examine HR and payroll in the European […] The post An Overview of European Employment Law appeared first on Unaterra.

Payroll 98
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Remote Desktop Vs VPN: Which One Should You Use?

31 West

Remote access to your company’s machines has become a common practice in the post-pandemic world. Sharing your screen with remote employees so that they can execute their routine chores from home is essential for their productivity. VPNs and Remote Access are the most popular remote applications used worldwide. While they share some common features, they are different in terms of their services, functionalities, and purpose.

Software 130
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Benefits of the offshore in-house vs outsource team model

The Scalers

In today’s global economy, businesses continually look for ways to optimise their operations and stay competitive. Building an in-house team is a traditional way companies build a team of developers, but two strategies have challenged this approach in recent years — outsourcing and offshore in-house teams. More recently, offshore in-house teams have emerged as a key strategy for companies looking to build tech teams that leverage the advantages of both offshore and in-house teams.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Foreign Trade Zones 101

The Global Small Business Blog

©iStock/Elena Horrmann What you need to know about Foreign Trade Zones (FTZs): how to apply, the FTZ Information System, how to use it, past approvals and information to assist FTZ grantees. It's all here. But wait, there's more !

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The Case for The Curious Product Manager

Forrester Digital Transformation

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

More Trending

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Exploring opportunities in the generative AI value chain

McKinsey and Company

Generative AI is giving rise to an entire ecosystem, from hardware providers to application builders, that will help bring its potential for business to fruition.

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Trade Makes the World Better Off

The Global Small Business Blog

©iStock/thitivong When a firm or an individual buys a good or a service produced more cheaply abroad, living standards in both countries increase. Nations are almost always better off when they buy and sell from one another There are other reasons consumers and firms buy abroad that also make them better off—the product may better fit their needs than similar domestic offerings or it may not be available domestically.

Sales 178
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Five Ways To Get Aboard Customer Success

Forrester Digital Transformation

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations.

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What If Jim and Kim Answered Your Burning Questions?

Perficient Digital Transformation

Listen up, content strategists! Want to learn about the latest digital transformation trends? Tune in to the new episode of What If? So What? as Jim and Kim answer submitted listener questions. You don’t want to miss it! We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com.

Research 124
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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Economic conditions outlook during turbulent times, March 2023

McKinsey and Company

Executives’ enthusiasm for the economy rose—and then came back to earth. Meanwhile, concerns about financial-market volatility as a risk to growth have increased.

Marketing 133
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Today in Global Small Business: Success in This World Calls for a New Breed of Data

The Global Small Business Blog

©iStock/Vitalli Pasichnyk What's affecting me, my clients, my colleagues and other global small business owners: Success in this new world calls for a new breed of data-fuelled, human-led business, able to effortlessly reimagine growth, and endlessly re-engineer themselves to capitalize on it. We call these Future Ready [CPG] Businesses. A note from Tom Peters on his retirement and his latest, but not last I suspect, book.

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3 objections to moving from MQLs to opportunities (and how to solve them!)

Forrester Digital Transformation

Three common objections to adoption of the opportunity-based Forrester Revenue Waterfall and how to overcome them.

Marketing 245
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Anchor/Jump Links – Simple Example, but Useful

Perficient Digital Transformation

Having additional navigation for your content is a must-have in any modern website. One example of that kind of navigation is Anchor/Jump links navigation. Simple, but very effective. We are simply using anchor links to jump to a specific part of the page. But since we are using the Optimizely CMS we are gonna make it more dynamic and automate the creation of anchor tags and links.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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To create lasting change, companies can draw on behavioral insights

McKinsey and Company

In transformations and capability-building efforts, leaders struggle to turn the data they collect into action. Behavioral insights can help create a bridge between information and results.

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Four Ways to Recover From Missed Revenue Targets

SEBPO

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. Despite your best efforts, your revenue targets can sometimes feel out of reach. Whether it’s due to market conditions, unexpected expenses, or a dip in sales, falling short of your revenue goals can be a low blow; not just to your bottom line, but also to overall morale.

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The Humanlike Future Of Interactions With Machines

Forrester Digital Transformation

In a major, accelerating trend, interactions between people and machines are becoming more like those between people.

Design 227
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Join the Knowledge Revolution at ServiceNow Knowledge Conference 2023 and Connect with Experts

Perficient Digital Transformation

Are you ready to revolutionize your business with ServiceNow? Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! The Perficient ServiceNow team will be there. As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. Gaining Insights At ServiceNow Knowledge Conference, you’ll have the opportunity to gain insights from industry leaders, connect with like-minded professionals, and explore the latest adv

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New Report from 3,500+ Employers Confirms Retention is a Top HR Priority in 2024

The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.

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Helping banks think like tech companies

McKinsey and Company

Mambu co-founder Eugene Danilkis talks about how banks can approach core technology transformation and keep up with the fast pace of change, then offers his take on the future of human interaction.

Banking 125
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Three US solar energy projects starting in 2023

Airswift

Source: goodluz/Shutterstock Solar energy is one of the fastest growing sectors in the United States, with businesses and homeowners investing in resources that reduce emissions and save money on electricity bills. According to the Energy Information Administration (EIA), the electricity generated from renewable sources — wind, hydro, solar, geothermal and biomass — surpassed coal for the first time ever in the US last year, confirming the country is moving toward a clean future.

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Rhetoric And Revenue: Alphabet’s And Microsoft’s Q1 2023 Earnings

Forrester Digital Transformation

Both companies featured AI heavily in their Q1 2023 earnings calls. Before Alphabet’s call began streaming on YouTube, attendees were shown a video about Bard, Google’s AI chatbot. During the call, “AI” was mentioned 51 times. During Microsoft’s, it was mentioned 34 times.

Marketing 130
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Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies

Magellan Solutions

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Increasing client demands, ever-changing regulations, and competition are some of the difficulties. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

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The HR Leader’s Survival Guide

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

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What is AI?

McKinsey and Company

Artificial intelligence is a machine’s ability to perform the cognitive functions we usually associate with human minds.

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Exploring the Impact of Metaverse on Product Innovation

comeMakeit

Metaverse was one of the fast-developing technologies until AI took over. It was expected to disrupt several domains including education and training, insurance, health-tech, fin-tech, prop-tech, etc. Many predicted that with work going remote due to the pandemic, virtual meetings in the Metaverse will become a norm. Some predicted that VR Electronic goods are the next cell phones.

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Less Is More When It Comes To Launching New Innovation

Forrester Digital Transformation

Brands are now putting more of a focus on prioritizing priorities than before: the continual threat of a recession, post-Pandemic volatility with businesses, and what Meta is calling the “Year of Efficiency” across not just how the company is organized, but how they think of their business including the products and projects that comprise it.

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Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements

Magellan Solutions

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. To mitigate risks, data protection standards are always changing. Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance. Regulatory compliance is a vital component of the insurance sector.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.

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US consumers send mixed signals in an uncertain economy

McKinsey and Company

With inflationary pressures and a tight labor market, our latest Consumer Pulse Survey shows that shoppers across America are sometimes feeling and acting in contradictory ways.

Marketing 102
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4 steps to improving your ESG risk management to increase financial performance

IBM Services

Environmental, Social, and Governance (ESG) risk management has emerged as a critical aspect of business strategy for companies worldwide. A 2023 IBM IBV study showed that organizations that are seen as ESG leaders are 43% more likely to outperform their peers on profitability. However, 57% of CEOs admit that defining and measuring the Return on Investment (ROI) and economic benefits of their sustainability efforts remain a significant challenge.

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Three Best Practices From The Forrester Digital Experience Review™: US And Canada Mobile Investing Apps

Forrester Digital Transformation

To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.

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The Key to Successful Remote Work Leadership

Globalization Partners

A noticeably powerful discussion at this year’s Talent Summit in Dublin, which took place on March 8-9, revolved around high-touch leadership for low-touch work. The crux of the talk focused on leadership in today’s workplace, namely, how it has significantly evolved over the past three years. The panel featured business experts Lise Render Nielsen, People Partner at Lego ; Darren Murph, VP of Workplace Design and Remote Experience at Andela ; Leah Hollander, Head of L&D at NASA

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr