Sat.Apr 22, 2023 - Fri.Apr 28, 2023

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7 Facts on Virtual Contact Center Outsourcing

Working Solutions Outsourcing

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. However, with the continued focus on customer experience driving a multi-channel delivery model, it is important to consider other key elements beyond cost.

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An Overview of European Employment Law

UnaTerra

European employment law works differently from other parts of the world. This is especially true for businesses headquartered or operating in the USA. So, if you are looking to grow or establish your business in Europe there are specific things you’ll need to be aware of! So, let’s examine HR and payroll in the European […] The post An Overview of European Employment Law appeared first on Unaterra.

Payroll 98
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Remote Desktop Vs VPN: Which One Should You Use?

31 West

Remote access to your company’s machines has become a common practice in the post-pandemic world. Sharing your screen with remote employees so that they can execute their routine chores from home is essential for their productivity. VPNs and Remote Access are the most popular remote applications used worldwide. While they share some common features, they are different in terms of their services, functionalities, and purpose.

Software 130
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Benefits of the offshore in-house vs outsource team model

The Scalers

In today’s global economy, businesses continually look for ways to optimise their operations and stay competitive. Building an in-house team is a traditional way companies build a team of developers, but two strategies have challenged this approach in recent years — outsourcing and offshore in-house teams. More recently, offshore in-house teams have emerged as a key strategy for companies looking to build tech teams that leverage the advantages of both offshore and in-house teams.

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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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Foreign Trade Zones 101

The Global Small Business Blog

©iStock/Elena Horrmann What you need to know about Foreign Trade Zones (FTZs): how to apply, the FTZ Information System, how to use it, past approvals and information to assist FTZ grantees. It's all here. But wait, there's more !

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The Case for The Curious Product Manager

Forrester Digital Transformation

What separates successful digital product managers from their peers? For one thing, it’s curiosity. Your curiosity is key to understanding a customer’s business and what drives them and will help you unlock unidentified opportunities to create new value in the future. Before I go on, just what IS curiosity?

More Trending

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We Asked ChatGPT About The Future Of Call Centers 

Redial

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm. Even though it is still a project in constant development and the possibilities are still coming in, especially with the recent addition of their newest model- Chat GPT-4, people are already finding very interesting ways of application. But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practice

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How ManageEngine’s IT Operations Management Can Help Streamline Business Processes

31 West

IT operations is one of the fundamental teams for organizations. They are responsible for managing the software, hardware, and network infrastructure. This, in turn, helps organizations meet SLAs and provide a consistent level of service. Poor IT operations management can lead to unexpected downtimes, security breaches, and compliance irregularities.

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Five Ways To Get Aboard Customer Success

Forrester Digital Transformation

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations.

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Exploring opportunities in the generative AI value chain

McKinsey and Company

Generative AI is giving rise to an entire ecosystem, from hardware providers to application builders, that will help bring its potential for business to fruition.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How John Latham Has Created His Own Career Path Through Growth, Relationships, and Influence

Perficient Digital Transformation

Meet John Latham, Managing Director Perficient promises to challenge, champion, and celebrate our people. Our Growth for Everyone initiative is one of the ways we deliver on this promise by helping colleagues identify their individual career potential, share stories, and celebrate successes. John Latham is a colleague who has shown that by going the extra mile and having a strategic and collaborative mindset, he is able to make a difference for his teams, clients, and his own professional and pe

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How To Migrate To SharePoint From Other Systems?

31 West

Data storage in the cloud has become an essential part of organizational safety and efficiency. Besides, remote work culture has stimulated the trend, and SharePoint is the first choice for many organizations. This Microsoft tool provides the best solution for data storing and sharing in one place. SharePoint is also the best platform for data security and team collaboration.

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3 objections to moving from MQLs to opportunities (and how to solve them!)

Forrester Digital Transformation

Three common objections to adoption of the opportunity-based Forrester Revenue Waterfall and how to overcome them.

Marketing 245
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Economic conditions outlook during turbulent times, March 2023

McKinsey and Company

Executives’ enthusiasm for the economy rose—and then came back to earth. Meanwhile, concerns about financial-market volatility as a risk to growth have increased.

Marketing 136
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The Secret to Building a Winning Hybrid Culture

Speaker: Jaime Krause & Dave Wilkin

Join talent leader, Jaime Krause, Director of Talent Inclusion & Learning at BMO, and Dave Wilkin, CEO & Co-Founder of 10KC, where they'll discuss how BMO is using 10KC’s all-in-one platform across 30K+ global employees to mobilize their winning culture across geographies & departments. Reserve your spot today for November 17th at 10:00 AM PST, 12:00 PM CST, 1:00 PM EST.

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What If Jim and Kim Answered Your Burning Questions?

Perficient Digital Transformation

Listen up, content strategists! Want to learn about the latest digital transformation trends? Tune in to the new episode of What If? So What? as Jim and Kim answer submitted listener questions. You don’t want to miss it! We’d love to get your feedback on a “white noise” word or topic you’d like for us to cover. Send your suggestions to podcast@perficient.com.

Research 111
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Four Ways to Recover From Missed Revenue Targets

SEBPO

BLOG Four Ways to Recover From Missed Revenue Targets Total 0 0 0 0 April 27, 2023 Generating revenue is a top priority for your business. Despite your best efforts, your revenue targets can sometimes feel out of reach. Whether it’s due to market conditions, unexpected expenses, or a dip in sales, falling short of your revenue goals can be a low blow; not just to your bottom line, but also to overall morale.

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The Humanlike Future Of Interactions With Machines

Forrester Digital Transformation

In a major, accelerating trend, interactions between people and machines are becoming more like those between people.

Design 227
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Helping banks think like tech companies

McKinsey and Company

Mambu co-founder Eugene Danilkis talks about how banks can approach core technology transformation and keep up with the fast pace of change, then offers his take on the future of human interaction.

Banking 128
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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Anchor/Jump Links – Simple Example, but Useful

Perficient Digital Transformation

Having additional navigation for your content is a must-have in any modern website. One example of that kind of navigation is Anchor/Jump links navigation. Simple, but very effective. We are simply using anchor links to jump to a specific part of the page. But since we are using the Optimizely CMS we are gonna make it more dynamic and automate the creation of anchor tags and links.

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Understanding the Global Marketplace: Benefits, Risks & Expansion Strategies

Velocity Global

International companies reap a wide range of benefits by expanding globally, such as accessing new revenue streams and a broader talent pool. However, conducting business across borders has several logistical challenges and compliance risks. Companies must administer global payroll, benefits, and ongoing HR support for their distributed workforce while complying with employment and tax laws across multiple regions.

Payroll 97
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Rhetoric And Revenue: Alphabet’s And Microsoft’s Q1 2023 Earnings

Forrester Digital Transformation

Both companies featured AI heavily in their Q1 2023 earnings calls. Before Alphabet’s call began streaming on YouTube, attendees were shown a video about Bard, Google’s AI chatbot. During the call, “AI” was mentioned 51 times. During Microsoft’s, it was mentioned 34 times.

Marketing 130
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To create lasting change, companies can draw on behavioral insights

McKinsey and Company

In transformations and capability-building efforts, leaders struggle to turn the data they collect into action. Behavioral insights can help create a bridge between information and results.

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.

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Join the Knowledge Revolution at ServiceNow Knowledge Conference 2023 and Connect with Experts

Perficient Digital Transformation

Are you ready to revolutionize your business with ServiceNow? Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! The Perficient ServiceNow team will be there. As a proud attendee of this prestigious event, I can’t wait to share my excitement and encourage you to connect. Gaining Insights At ServiceNow Knowledge Conference, you’ll have the opportunity to gain insights from industry leaders, connect with like-minded professionals, and explore the latest adv

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Why companies need to accelerate data warehousing solution modernization

IBM Services

Unexpected situations like the COVID-19 pandemic and the ongoing macroeconomic atmosphere are wake-up calls for companies worldwide to exponentially accelerate digital transformation. During the pandemic, when lockdowns and social-distancing restrictions transformed business operations, it quickly became apparent that digital innovation was vital to the survival of any organization.

Analytics 101
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Less Is More When It Comes To Launching New Innovation

Forrester Digital Transformation

Brands are now putting more of a focus on prioritizing priorities than before: the continual threat of a recession, post-Pandemic volatility with businesses, and what Meta is calling the “Year of Efficiency” across not just how the company is organized, but how they think of their business including the products and projects that comprise it.

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What is AI?

McKinsey and Company

Artificial intelligence is a machine’s ability to perform the cognitive functions we usually associate with human minds.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Exploring the Impact of Metaverse on Product Innovation

comeMakeit

Metaverse was one of the fast-developing technologies until AI took over. It was expected to disrupt several domains including education and training, insurance, health-tech, fin-tech, prop-tech, etc. Many predicted that with work going remote due to the pandemic, virtual meetings in the Metaverse will become a norm. Some predicted that VR Electronic goods are the next cell phones.

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Three US solar energy projects starting in 2023

Airswift

Source: goodluz/Shutterstock Solar energy is one of the fastest growing sectors in the United States, with businesses and homeowners investing in resources that reduce emissions and save money on electricity bills. According to the Energy Information Administration (EIA), the electricity generated from renewable sources — wind, hydro, solar, geothermal and biomass — surpassed coal for the first time ever in the US last year, confirming the country is moving toward a clean future.

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Three Best Practices From The Forrester Digital Experience Review™: US And Canada Mobile Investing Apps

Forrester Digital Transformation

To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.

Service 130
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US consumers send mixed signals in an uncertain economy

McKinsey and Company

With inflationary pressures and a tight labor market, our latest Consumer Pulse Survey shows that shoppers across America are sometimes feeling and acting in contradictory ways.

Marketing 107
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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join top HR Leaders Soula Courlas, PwC’s Interim Chief People Officer, Sara Blanchard, Director & National Culture Lead at PwC, and Dave Wilkin, CEO and Co-Founder of 10KC, to learn why organizations and people leaders need to create intentional connectivity with their in-office, hybrid, and remote-first teams. We’ll discuss how PwC has leveraged innovative strategies and 10KC’s technology to create a connected and engaged company that is developing leaders and creating a top talent experiences