Sat.Oct 22, 2022 - Fri.Oct 28, 2022

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Technology Fosters Globalization

The Global Small Business Blog

©iStock/FeelPic A conversation with Pol Antràs, the Robert G. Ory Professor of Economics at Harvard University. He discusses the 8 questions below, international trade flows and what the evidence suggests about the world economy and the accompanying debate about whether an era of deglobalization may be at hand. What is globalization? Is the world entering an era of deglobalization?

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Six tips for managing companies through a recession

Microsourcing

There has been much discussion in recent months about whether the United States is in a recession. Based on the general definition – two consecutive quarters of negative gross domestic product (GDP) - that marker was achieved in the summer of 2022. Then there are those who adhere to the theory that a recession requires a significant decline in economic activity lasting more than a few months.

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What is Smart PPE? The Future of Worker Safety

Perillion

This article is part of our Back To Basics series, which highlights fundamental principles of environmental, health, and safety management. The series is written for EHS professionals new to this industry, as well as experienced pros who want to keep their skills fresh.

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Growth Requires New Recipes, Not New Ingredients

Forrester Digital Transformation

After delivering my keynote at Technology & Innovation North America, another Forresterite joked to me: “That was great — but next time, more taco.” What did he mean? Well, to introduce my topic, “Growth Requires New Recipes, Not New Ingredients,” I discussed Austin Monthly’s Taco Madness, an annual March Madness-style voting competition that seeks to […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Boost Engagement At Your Meetings: A Little Less Conversation, a Little More Action

The Global Small Business Blog

©iStock/HodagMedia Opening meetings with free-form questions that participants can answer on their phones or laptops can ignite people’s curiosity and boost engagement. Do it Elvis style: “A little less conversation, a little more action,” Elvis Presley sang in a 1968 hit. Learn how to turn your meetings into jam sessions bursting with ideas and action oriented plans.

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How To Improve Your IT Service Desk

31 West

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. So, organizations continually look to improve the quality parameters of their service desk.

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The “Autonomous SOC” Is A Pipe Dream

Forrester Digital Transformation

Many vendors across the security industry share a vision: to deliver an autonomous security operations center (SOC) with their technology at the center. This idea is about as likely as me being able to join Starfleet and voyage with Captain Janeway in my lifetime. Why? First, let’s level-set on exactly what autonomous means: denoting or […].

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Today in Global Small Business: Is Anyone Deglobalizing Trade?

The Global Small Business Blog

©iStock/valiantsin suprunovich What's affecting me, my clients, my colleagues and other global small business owners: The age of globalization is ending, to be replaced by an era of localized business that will keep operations more sustainable and linked to national interest, says financial journalist Rana Foroohar , a CNN analyst and associate editor at the Financial Times.

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Europe’s fintech opportunity

McKinsey and Company

Fintech has moved from the fringes of European finance to its core, but performance varies widely. If all countries could match the best in region, the economic benefits would be considerable.

Finance 122
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OneStream: A Simple Guide to Building Reports and Dashboards Part 2 of 3

Perficient Digital Transformation

For those unfamiliar with OneStream’s reporting capabilities, the two most often used ways to view data in a user-friendly manner are Cube Views and Dashboards. This will be a three-part series that shows how you can create a simple Cube View, Dashboard and how to make them dynamic. Part 1 – How to Build a Simple Cube View Report. Part 2 – How to Build a Simple Dashboard.

Service 111
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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European Predictions 2023: Customer Experience

Forrester Digital Transformation

2023 will be a year of reckoning for European customer experience teams. Some will widen CX advantage over competitors, while other teams will be forced to disband. Learn more.

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How to Find the Best Software Testing Company to Fit Your Needs

Bydrec

Software testing is a crucial part of software development that often gets overlooked or misunderstood. Since testing is such an intricate and detailed process, it’s important to find the right testing company for your project. Not all software testing companies are created equal. Each one has its own specialty and areas of expertise, which is why it’s so important to do your research before signing with one.

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New survey reveals $2 trillion market opportunity for cybersecurity technology and service providers

McKinsey and Company

Cyberattacks are proliferating, causing trillions of dollars of damage every year. The cybersecurity industry has a chance to step up and seize the opportunity.

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OneStream: A Simple Guide to Building Reports and Dashboards Part 1 of 3

Perficient Digital Transformation

For those unfamiliar with OneStream’s reporting capabilities, the two most often used ways to view data in a user-friendly manner are Cube Views and Dashboards. This will be a three-part series that shows how you can create a simple Cube View, Dashboard and how to make them dynamic. Part 1 – How to Build a Simple Cube View Report. Part 2 – How to Build a Simple Dashboard.

Sales 108
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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Changing Your Loyalty Program? Here’s What To Consider

Forrester Digital Transformation

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic. But loyalty programs are a symbiotic relationship: Consumers look to programs for better experiences and cost savings, especially in light of the current economic crisis. As both customer and business needs change, programs are evolving […].

Retail 246
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How to calculate technical debt before modernizing your application?

comeMakeit

A Primer knowledge insight: “A thing of beauty is a joy forever”, wrote Keats in one of his poems. I don’t know what he meant by “a thing”, but it is not a software product or applications through which we interact with our computers. He wrote the poem even before the invention of the first mechanical computer. The joy of using a software product or application is mainly in the processes it simplifies.

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Quiet quitting and performance management

McKinsey and Company

Churn is up. Engagement is down. And year-end reviews are here. Are you worried that giving feedback will make workers feel worse?

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What Does A Recession Mean For Cloud Repatriation?

Zinnov

Sean Bouani, Partner, Zinnov; Naureen Fatima, Project Lead, Zinnov; Simran Arora, Consultant, Zinnov. “It’s not going to be a short and shallow recession; it’s going to be severe, long, and ugly.” . Nouriel Robini, Turkish-American economist, also known as Wallstreet’s Dr.Doom. The US economy has been contracting for three consecutive quarters in a row, the Federal Reserve is pushing to increase interest rates, and inflation continues to rise, with economists and analysts forec

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Predictions 2023: Consumers Will Spend More And Demand Better

Forrester Digital Transformation

Consumer behavior in 2023 will be a jumble of mixed signals: exuberance as the pandemic wanes, tempered by caution in the face of economic turbulence. Learn more.

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4 Signs of Quiet Quitting and How to Counteract Them

Globalization Partners

Quiet quitting has been a heavily discussed topic in recent months, and there’s a good reason for it. According to research from Gallup, around 50 percent of the U.S. workforce is made up of quiet quitters. This newly coined term describes employees that only do the bare minimum of what is required to meet their job descriptions — and nothing more. The reason why companies need to be on the lookout for quiet quitting is because it can lead to more significant organizational fractures, such as di

Jobbing 97
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Renewable-energy development in a net-zero world

McKinsey and Company

Global decarbonization will require a massive build-out of wind and solar farms. But can developers find enough land, secure the supply chain, and recruit workers while maintaining profitability?

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How The Chatbot Industry Looks At The Wrong Metrics To Mislead Decision Makers And Inflate Effectiveness

Simplr

This article is part of Simplr’s CX Data Lab , where we leverage analytics and data science from within the Simplr platform to uncover best practices and trends in customer service interactions. Chatbots are everywhere, but what’s their true impact on businesses? In a recent Simplr study, we found that while chatbot usage has doubled since 2020, consumer willingness to use chatbots has remained low.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Gain Insight Into B2B Martech Decisions And Trends

Forrester Digital Transformation

Have you wondered what other B2B leaders think of martech solutions? Here’s your chance to help shape the future of B2B marketing technology decisions.

Marketing 246
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Outsourcing HR Functions: What Are the Pros and Cons?

NoonDalton

35% of companies with fewer than 1,000 workers outsource one or more HR-related duties. Employee training efforts (58%) and recruitment (38%) are the two HR tasks that are outsourced most frequently. Outsourcing HR functions is becoming more popular and it’s easy to see why. When compared to a full-time HR staff with recurring annual expenses, an active HR outsourcing strategy will guarantee better results at reduced costs.

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Smartphones on wheels: New rules for automotive-product development

McKinsey and Company

Software-driven cars need new agile, customer-centric processes along the entire product life cycle, with a software- and data-focused architecture, to bring product development into the 21st century.

Software 107
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Kim Marcoux Values Communication, Persistence, and the Team Around Her

Perficient Digital Transformation

Perficient colleagues within our award-winning Optimizely?team bring years of experience and vast knowledge to the practice and our clients. We’re proud to have been recently named Optimizely’s 2022 Solution Partner of the Year Award winner , which recognizes our team’s extensive Optimizely expertise, and their dedication and commitment to delivering innovative and impactful solutions to the world’s biggest brands. .

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Predictions 2023: CX Teams Thrive Or Wither Based On What They Do Now

Forrester Digital Transformation

Customer experience teams in 2023 will reach an inflection point: They will either show ROI and excel — or fade away. Read our CX predictions for 2023.

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The Top 6 Outbound Call Center Services- 2022 Edition.

Go4Customer

Do you know how outbound call center services; also known as customer support services, can benefit you and your company in a variety of ways? Let's examine the many categories of outbound call center services in greater detail in this post. We'll also look at their advantages and how to make the best outbound call. What exactly are outbound call center services?

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Reusable packaging: Key enablers for scaling

McKinsey and Company

Reusable packaging isn’t new, but the concept is gathering renewed momentum as sustainability pressures grow. Four enablers could help leaders overcome current barriers and scale beyond the niche.

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Perficient Acheives Three Microsoft Security Specializations

Perficient Digital Transformation

We are proud to announce that Perficient has achieved THREE Microsoft Security Specializations in Identity and Access Management, Information Protection and Governance, and Threat Protection. This formally recognizes Perficient as a leading partner in Microsoft security solutions. “Security is the foundation of every Microsoft engagement. Although our services vary from Teams enablement, Collaborative Apps, Microsoft Viva, and Tenant to Tenant Migrations, security stays at the forefront of our

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.