Sat.May 19, 2018 - Fri.May 25, 2018

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The Critical Role Of Customer Service Training In Successful Customer Engagement

Magellan Solutions

In business, external success begins with inner success. To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service.

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Knowledge Process Outsourcing Segment Expands in Q1

SourceFit

The Philippine business process outsourcing (BPO) industry is back on track, indicated by the knowledge process outsourcing segment taking up 28 percent of the total office space in Metro Manila in the first quarter of 2018. Property consulting firm Colliers Philippines reported that the take up is a significant increase from only 16 percent in 2017.

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SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler

Chazey Partners

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), has partnered with the Shared Services & … SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler Read More ». The post SSON and Chazey Partners Release Global Business Services Report: GBS – Transformation Driver & Digital Enabler appeared first on Chazey Partners.

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Shared Services & Outsourcing (SSO) Week Europe Digital 2018

Chazey Partners

Fast track your Shared Services strategy with Europe’s premier online Shared Services & Outsourcing event! Chazey Partners is delighted to work with the Shared Services … Shared Services & Outsourcing (SSO) Week Europe Digital 2018 Read More ». The post Shared Services & Outsourcing (SSO) Week Europe Digital 2018 appeared first on Chazey Partners.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr