Magellan Solutions

JANUARY 19, 2017

There is an ongoing evolution of how people view call centers. Initially, many thought of call centers as just an extension of a company’s administration office, and nothing more than an answering service provider. But as the call center and business process outsourcing industry became more competitive to meet the ever-changing demands of businesses, that perception has shifted as well.

Call Center 67

Call Center Business Process Outsourcing Outsourcing Customer Service 67

AH Anderson Consulting

JANUARY 17, 2017

As we start a new year, we typically assess how the previous year went and look forward to what is ahead, often with aggressive goals both personally and in business. The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Many tools (or methodologies) throughout the years have enabled achievement of these goals including Shared Services, Lean Six Sigma, Global Business Services (GBS) and maybe the most impactful, Techn

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Magellan Solutions

JANUARY 17, 2017

Every business has its own share of challenges and opportunities for growth. SMEs, just like any other business, needs to be very strategic with the use of their resources. But unlike other businesses, SMEs face a set of challenges that are unique to their kind. With the help of business strategies and growth tactics like outsourcing, SMEs have a way to operate their enterprises better.

Outsourcing 49

Outsourcing Finance Operational Costs Flexibility 49