Sat.Jun 25, 2016 - Fri.Jul 01, 2016

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How to solve your customer problems with inbound call center solutions

Magellan Solutions

Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product. The product didn’t turn out to be what the customer wanted, or the customer is going through a tough episode of buyer’s remorse.

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Taking Global Business Services to the Next Level

AH Anderson Consulting

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels.