The Global Small Business Blog

AUGUST 28, 2021

©2021 Laurel J. Delaney. All rights reserved. “Lives are like rivers: Eventually they go where they must. Not where we want them to.” – Richard Russo, author and screenwriter.

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Groove Technology

AUGUST 31, 2021

A dedicated development team is a viable approach to developing software that is useful nowadays. Some companies hire dedicated software developers to beat the competition and launch products as quickly as possible. Others use specialized software development services to meet their meager resource needs. The dedicated development model suggests expanding your unit by adding dedicated software developers.

Software 246

Software Outsourcing Right-Sizing Engineering 246

Customer Serv Outsource Smarter

AUGUST 31, 2021

Demand for outsourced call centers is becoming increasingly relevant. In 2020, brands, organizations, and government agencies quickly learned that they were ill-equipped to manage the dramatic impact of COVID-19 on their call centers. During the height of the pandemic, frustrated and highly emotional customers experienced average hold times that suddenly inflated from minutes to hours in some sectors.

Call Center 111

Call Center Outsourcing Government Management 111

Automation Anywhere

SEPTEMBER 3, 2021

While some workers can’t wait to return to the office, others are not so enthusiastic. And some are downright worried. Why? It’s been a year and a half of working away from colleagues and a structured environment. Some workers wonder if they can easily transition back to the in-person, more scheduled office culture and processes. Intelligent automation can help.

Robotics Process Automation 105

Robotics Process Automation Automation Research Jobbing 105

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

The Global Small Business Blog

SEPTEMBER 1, 2021

©iStock/Galeanu Mihai Estée Lauder is considered the global leader in prestige beauty – offering high quality products and experiences, inspiring consumers to express their individual beauty. We [Estée Lauder] are the only company focused solely on prestige makeup, skin care, fragrance and hair care. We have a diverse portfolio of more than 25 brands, and our products are sold in approximately 150 countries and territories.

Company Focus 243

Company Focus 243

Simplr

SEPTEMBER 1, 2021

Move over CSAT and NPS. There’s a new CX metric that’s outshining these two metrics that have long served as the industry’s North Star. We’ve all heard of customer satisfaction (CSAT) and Net Promoter Score (NPS) as critical CX metrics to track. But customer service leaders are shifting to a new metric that is more accurate when it comes to predicting customer loyalty: Value Enhancement Score (VES).

Customer Service 103

Customer Service Service Automation Research 103

Avasant

SEPTEMBER 3, 2021

Avasant Computer Economics featured in ZDnet – Tech budgets in 2022: Everything you need to know. The post Avasant Computer Economics featured in ZDnet – Tech budgets in 2022: Everything you need to know appeared first on Avasant.

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The Global Small Business Blog

AUGUST 30, 2021

©iStock/MikeMareen What's affecting me, my clients, my colleagues and other global small business owners: What are hurricanes ? What does it mean when a hurricane continues to ' rapidly intensify ?' What's in store for Hurricane Ida when it hits Louisiana? Quote of the week: “Through meteorology, we know essentially how hurricanes form, even though we can't say where the next storm will arise." – Eric Maskin 2021 Atlantic Hurricane season fast facts.

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Microsourcing

SEPTEMBER 2, 2021

Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a landscape that was increasingly competitive. Over 24 years later, the battle continues. 59% of 373 IT decision-makers have accelerated their digital transformation efforts due to pressures arising from the pandemic.

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V-Soft Consulting

SEPTEMBER 2, 2021

The oil and gas industry of late is picking up the pace of digitalization and has been actively adopting artificial intelligence to improve its various operations- exploration, drilling, predictive maintenance, defect detection, safety management, and so on. While there are many areas where AI is transforming the oil and gas industry, here we discuss specifically the role of AI in enhancing the efficiency of oil and gas exploration.

Efficiency 98

Efficiency Management 98

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Wirtek

SEPTEMBER 1, 2021

Transitioning to an Agile mindset and way of doing things, where people are empowered to make decisions and take risks is no easy task. Getting stakeholders and senior management on board proves to be been more difficult. So what are some of the most effective ways to make this change?

Management 98

Management Software 98

The Global Small Business Blog

SEPTEMBER 2, 2021

©iStock/audioworm The Ambition for 2021 program through the Local Enterprise Office Donegal provides women entrepreneurs with a clear pathway to start a globally focused business. The program is open to female founders and co-founders, entrepreneurs, or those with a strong start-up idea, who have links to Donegal. Many of these women are dreaming big, with projects designed to make a real impact on business, social and cultural landscapes.

Design 209

Design 209

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars. The post Kevin Parikh featured in Forbes – 14 Tech Experts Predict Exciting Future Features Of Driverless Cars appeared first on Avasant.

Robotics Process Automation 98

Robotics Process Automation Research Automation 98

comeMakeit

SEPTEMBER 1, 2021

GAC Business Solutions has seen tremendous growth in its innovation and product development after partnering with coMakeIT. This has even helped in the transition from traditional product development methodologies to incorporating Agile and Scrum. We spoke with Arjan Daniels, Team lead and Product Manager Wholesale at GAC Business Solutions to get deeper insights into how the partnership had been integral to crossing major milestones in the journey so far.

Collaborations 98

Collaborations Offshoring Engineering Customer Service 98

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Unosquare

AUGUST 31, 2021

Choosing software architecture is one of the most crucial factors when it comes to influencing the outcome of your project. How do you know what to choose when deciding between monolithic and microservices? The latter has become extremely popular in recent years, but is it the best option for you? In this blog post, we’ll break down microservices vs. monolithic to help you choose the best one for your needs.

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Software 98

The Global Small Business Blog

SEPTEMBER 3, 2021

©iStock/vichie81 Find a forest – from Japan to USA to Canada – that brings you calm and beauty. Even plant a tree if you feel so inclined.

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Wirtek

AUGUST 30, 2021

The Agile Manifesto emerged two decades ago and the short but revolutionary document went on to change the way companies and individuals develop software products, and in recent years run marketing campaigns or even discover new illness cures.

Software 98

Software Marketing 98

Microsourcing

AUGUST 29, 2021

It is no secret that digital transformation has been sweeping the banking and finance world. Automation, cloud-based products and online banking are at the forefront of almost all executives’ minds as colleagues and competitors alike race to identify and implement the latest digital solutions and platforms to save their organizations time and money.

Banking 98

Banking Finance Automation 98

Advertisement

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Auxis

AUGUST 30, 2021

Latin America leads the world in tax-related Electronic Invoicing or “ e-invoicing”- implementation, the practice of submitting and formalizing every business invoice electronically through the government before it can be sent to customers. But compliance can be fraught with challenges for multinational organizations as they struggle to understand and adapt systems to each country’s unique and varied requirements.

Government 98

Government Robotics Process Automation Accounting Finance 98

The Global Small Business Blog

AUGUST 31, 2021

©Women Entrepreneurs Grow Global®. All rights reserved. When you want to learn directly from a women business owner or entrepreneurs (think of it as experience sharing) on how to export, finance a global deal, find customers, create an ecommerce business or ship products, Women Entrepreneurs Grow Global® is the go-to-place to learn how to go global.

Manufacturing 163

Manufacturing Finance 163

TMS

AUGUST 30, 2021

Publishers and advertisers have many tools to promote their products online. With tracking options, like cookies, they can identify users through many devices. It is possible to understand a customer’s behavior from when they click on an ad until they place an order. Thus, advertisers can release marketing campaigns, create targeted ads, and segment an audience.

Software 98

Software Out-Tasking Marketing Research 98

Avasant

SEPTEMBER 1, 2021

Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar. The post Kevin Parikh featured in Forbes – 15 Smart Ways CTOs Can Leverage Their Expertise To Save Their Company’s Budget Dollar appeared first on Avasant.

Research 98

Research 98

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

OpenAccess BPO

SEPTEMBER 2, 2021

MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data.

BPO 98

BPO Regulations Government Outsourcing 98

Raya Contact Center

AUGUST 30, 2021

(Cairo – August 30th 2021) Global Accelerators Network (GAN) announced that Raya CX’ FutureTECH accelerator has joined its world’s most prominent network. By joining GAN , Raya CX’ FutureTECH accelerator – operated in partnership with the venture builder Openner – gives the early stage tech startups in the Egyptian market a promising opportunity for a comprehensive exposure and access to a broad network of startups, founders and investors from all over the world.

Business Process Outsourcing 98

Business Process Outsourcing Customer Support Collaborations Research 98

Designveloper

SEPTEMBER 2, 2021

No website can be built without the assistance of development tools. However, one possible challenge currently faced by front-end developers is their struggles to choose the best essential technologies for certain projects. To help you figure out the future trends in the segment, this article will briefly list the top frontend web development tools and other critical components to render any site highly applicable.

Sourcing 98

Sourcing Out-Tasking Time Savings Software 98

V-Soft Consulting

SEPTEMBER 1, 2021

Performance management is a vital aspect for every business and many are adopting methods such as speech analytics and call monitoring to enhance customer service. In addition, companies today are integrating workforce optimization to extend assistance to customers, improving their experience.

Customer Service 98

Customer Service Service Analytics Management 98

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

AS White Global

AUGUST 30, 2021

ASW has been an offshore service provider for a decade, and we’ve worked with many valued companies over the years who have been our partners in our success. To many of our partners, utilising offshore managed solutions may have been a new experience, and it has been interesting knowing what their experiences are like, especially what they have learned in the offshoring model.

Offshoring 98

Offshoring Finance Collaborations Administrative 98

Globalization Partners

SEPTEMBER 2, 2021

With its stable, market-oriented economy and breathtaking attractions like Machu Picchu and the majestic Andes mountains, Peru has become an inviting location for many companies looking to expand internationally. A low inflation rate and valuable natural resources also attract significant numbers of international investors, with foreign direct investment (FDI) in the country totaling $6.49 billion in 2018.

Payroll 98

Payroll Insurance Out-Tasking Jobbing 98

Designveloper

SEPTEMBER 2, 2021

We’ve witnessed a radical shift from bulky desktops to portable mobile devices, especially the emergence of wearables in recent years. So, there’s no reason for the technology industry to expect the same huge changes in other technologies, typically frontend web development tools. How will this sub-sector be shaped? The article will give a prediction for this issue.

E-Commerce 97

E-Commerce Design Out-Tasking Jobbing 97

Offshore India Data Entry

AUGUST 31, 2021

Images in digital format are of utmost importance in the present business-driven society. In retailing, marketing, and e-commerce divisions, they play a crucial role. Both the images and pictures that are carefully edited show the product and also provide a strong company message to the end-users in a very conceivable method. That is why outsourcing firms offer image retouching services for the eCommerce sector.

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E-Commerce Data Entry Offshoring Sales 97

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency