Sat.Apr 08, 2023 - Fri.Apr 14, 2023

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The Local Economy Is Going Global

The Global Small Business Blog

©iStock/Andrea Migliarini Small businesses and solopreneurs have access to tools that enable them to “punch above their weight” like never before. We are in an era of massive growth in creation tools and services—not to mention a booming distribution ecosystem. The creator economy has increased by 119% since 2020, with creators making up 23% of people worldwide.

Service 184
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How to Improve Call Center Security

Working Solutions Outsourcing

Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of dollars of fines levied on American companies for failing to comply with the EU’s consumer data protection policies. Now, U.S.

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Four Reasons Why You Can’t Trust ChatGPT With Your Customers

Forrester Digital Transformation

Pity our friend ChatGPT — he is misunderstood and destined to disappoint every C-suite executive who sees him as a magic force that eliminates the need for human agents in their contact center. He is a powerful fellow that will have an outsized impact on the contact center, but not yet and not on his own.

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Global executives and AI strategy for HR: How to tackle bias in algorithmic AI

IBM Services

The move towards monitoring HR tools and applications for bias is gaining traction worldwide, driven by various global and domestic data privacy laws and the US Equal Employment Opportunity Commission (EEOC). In line with this trend, the New York City Council has enacted new regulations requiring organizations to conduct yearly bias audits on automated employment decision-making tools used by HR departments.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What should renewables companies do to retain talent in 2023?

Airswift

Source: Pexels/Jem Sanchez

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Today in Global Small Business: Will Humans Ever Understand AI?

The Global Small Business Blog

©iStock/Ilya Lukichev What's affecting me, my clients, my colleagues and other global small business owners: Will humans ever understand AI ? Small businesses are using tech to go global. The AI hordes are coming. Quote of the week: “The key to artificial intelligence has always been the representation." – Jeff Hawkins Eight essentials for a successful global rebrand.

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How Redial Will Take BPO Services To New Heights In South Africa 

Redial

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. So, when we are taking a big decision like the new operations site, we want to feel confident that every party will be satisfied. Last year we published a little teaser about the possibility of choosing South Africa as the new destiny for Redial to operate, but a few weeks ago we proudly made it official!

BPO 130
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The next frontier in risk efficiency

McKinsey and Company

As global risks increase and economic uncertainty persists, the risk functions within the financial services industry must continue to evolve talent to ensure organizational resiliency.

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Australian Wine Profits to China Are Too Big To Ignore

The Global Small Business Blog

©iStock/moisseyev Australian wine exporters sold $1.3 billion worth of wine a year to China before punishing tariffs were imposed in November 2020, which made it almost pointless to keep selling into that market. A resumption of trade to China in 2023 would be a plus for the broader Australian wine industry because there was an oversupply of red wine that hadn’t been able to find a home.

Marketing 181
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Medicaid Unwinding Highlights Key Lessons In Member Engagement

Forrester Digital Transformation

Medicaid redetermination has kicked off bringing the challenges of member engagement broadly into the spotlight. This blog offers three key ways insurer's can improve member engagement.

Insurance 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Predict and Prevent Oil and Gas Equipment Downtime with Digital Oilfield Solutions 

Perficient Digital Transformation

The Future of Preventative Maintenance Is Waiting Imagine a world where you’d be alerted that your car or HVAC unit was about to break down before it does. For oil and gas companies, that possibility is already a reality for their equipment, and it can be found in cutting-edge digital solutions that manage equipment performance data and analyze it in real time.

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Rising CEOs: Lessons from the McKinsey Leadership Forum

McKinsey and Company

Preparing for the CEO role can be a challenge and a reward. These eight lessons drawn from more than 300 McKinsey Leadership Forum participants and the CEOs who advise them will benefit any top executive or aspiring CEO.

Finance 132
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Stuck on Hiring and Retaining Talented People? Join wegg's wegginar® 4/12/23 For Solutions

The Global Small Business Blog

©2023 Women Entrepreneurs Grow Global®. All rights reserved. Ever wondered how to start a strategic plan that uses employee benefits to retain and engage employees?Understand how key stakeholders support high performing teams? How to take control of the employee benefits process and think outside the box? Then you are ready for Women Entrepreneurs Grow Global's next wegginar®, Wednesday, 4/12/23 at 11 AM CT: "Commit to Hiring and Retaining the Most Talented People.

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Salesforce’s New EU Hyperforce Region Is Only A Sticking Plaster Solution For EU Sovereignty Issues

Forrester Digital Transformation

Salesforce has recently announced the launch of its Hyperforce EU Operating Zone, working with the Hyperforce cloud platform. Thanks to this move, Salesforce can now sell its products, along with customer and technical support, using only EU delivery resources and data storage.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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6 Idea Blockers – Psychology of Innovation

Perficient Digital Transformation

The psychology of innovation is like any other area of life where our brains and emotions simply get in the way of our progress. Even when we are aware of the pitfalls, they are unavoidable. Our brains are wired to fall into these traps. I recently wrote a blog post about harmful innovation myths , and now I want to dive into the psychology around innovation.

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What is influencer marketing?

McKinsey and Company

Influencer marketing is a collaboration between popular social-media users and brands to promote brands’ products or services.

Marketing 138
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Get Your Inbox Under Control: Why You Need a Virtual Assistant for Email Management

Outsource Workers

For businesses, email is still the go-to for communication. However, managing emails has become a significant challenge. For example, a real estate business owner has hundreds of emails arriving daily, and inbox management takes up valuable time. Hiring an email management virtual assistant is the way forward, allowing you to save time and remain focused on important clients.

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Here’s How You Pick The Right Digital Experience For Your Customer

Forrester Digital Transformation

The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.), how does a company decide which digital touchpoints to make available?

Marketing 130
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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Perficient Celebrates National Robotics Week With Our Favorite Fighting Robot, Minotaur

Perficient Digital Transformation

BattleBots is the most popular robot fighting competition in the world, and Perficient’s partnership with RioBotz and their BattleBots competitor, Minotaur, allows us to interact with STEM enthusiasts on a global scale. The seventh season of BattleBots premiered in January , and Minotaur entered the ring on a mission for redemption and revenge. Minotaur has defeated the competition with ferocity, going three for three for total knockouts this season.

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Cracking the growth code: The ten rules of growth explained

McKinsey and Company

Experts behind the rules of value-creating growth discuss how leaders can apply these insights to their growth strategies.

Finance 128
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Agile Product Engineering: Best Practices for ISVs and Startups

comeMakeit

Agile has been touted as the most suitable software development methodology for building today’s digital solutions. Its undeniable success took it to other departments like sales, marketing, HR, and the entire software business methodology. Later, it grew out of the methodology into a mindset, with values that can be imbibed and followed at work and at life in general.

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Low Measurement Maturity Remains A Challenge For CX Leaders

Forrester Digital Transformation

How effective are CX measurement programs? To answer this question, we fielded our State Of VoC And CX Measurement Practices Survey among CX professionals responsible for measurement or VoC at their organization.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Digital Assurance Brings Stability in Digital Transformation for Enterprises

Perficient Digital Transformation

Attention Chief Digital Officers, you are acutely aware of the challenges posed by the rapidly evolving landscape of cloud and digital technologies on the Software Development Life Cycle (SDLC). According to Gartner, 90% of organizations have already adopted cloud infrastructure, and 70% have embraced multi-cloud strategies. This transition has resulted in more software releases, imposing immense pressure on development teams to create high-quality solutions that match end users’ expectations.

Software 115
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Author Talks: Don Norman designs a better world

McKinsey and Company

The former Apple VP and University of California Design Lab director explains why leaders should take the “humanity-centered” approach and adopt sustainable technologies and business models.

Design 101
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Azure Cost Optimization: How to Overcome Cost Management Challenges

V-Soft Consulting

Cloud computing has become an integral part of the modern business landscape. Microsoft Azure is one of the most popular cloud computing platforms used by thousands of businesses for seamless workflow automation. One of the primary reasons why businesses prefer Azure over other platforms is because of its effortless integration with many of the other Microsoft products that are already in use by these businesses.

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Let’s Chat About B2B Personalization

Forrester Digital Transformation

B2B marketers overwhelmingly agree that buyers expect an experience personalized to their needs and preferences across sales and marketing. Personalization capabilities and components are distributed throughout the B2B marketing technology stack, but organizations often struggle to define an audience-centric view of the role of personalization that extends throughout the customer lifecycle.

Sales 130
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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POSSIBLE 2023

SEBPO

POSSIBLE Miami 2023 Total 13 12 1 0 Schedule a one-on-one at POSSIBLE MIAMI 2023! APRIL 17 – 19, 2023 Miami Beach, FL SEBPO is the go-to outsourcing partner for the industry’s top advertising, media, and technology companies. We offer flexible, customized teams that will help you to scale operations, control costs, and manage processes. In 2022, SEBPO Teams executed over 10m tasks on behalf of our clients with a 99.75% accuracy rate.

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Supporting resilience and preventing burnout in nonprofits

McKinsey and Company

The nonprofit sector in Australia faces a high rate of burnout, but employers can reduce the problem by improving workplace mental health and establishing the right support structures.

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The Hackett Group’s Market Intelligence Service Launches Research Project Analyzing the Value Realized From Finance and Accounting Outsourcing Solutions Providers

The Hackett Group

MIAMI & LONDON, April 13, 2023 – The Hackett Group, Inc. (NASDAQ: HCKT) today announced that its Market Intelligence Service has launched a new research project that will evaluate and rank finance and accounting outsourcing solutions providers. The Finance and Accounting Outsourcing research report, which The Hackett Group ® expects to issue in Q3 2023, will detail and quantify the broad range of benefits that companies can accrue by working with individual outsourcing solutions providers.

Finance 96
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Consumers Don’t Always Want The Personalization You’re Delivering

Forrester Digital Transformation

Personalization sounds good in theory – who doesn’t want a moment customized just for them? But the reality is that not all consumers or customers want personalization from brands at the same intensity across the customer lifecycle (see Figure).

Marketing 130
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.