Sat.Oct 08, 2022 - Fri.Oct 14, 2022

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Benefits to Branching Into Foreign Markets

The Global Small Business Blog

©iStock/metamorworks Global markets offer tremendous potential for developing new customers. Globalization isn’t a trend, it's a necessary strategy for expansion. Presently, some 96 percent of the world’s consumers live outside the U.S. Taking business abroad, therefore, is not only irresistible, but an essential requirement for any future-focused company’s growth strategy.

Marketing 204
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How can tech companies leverage metaverse outsourcing? | MicroSourcing

Microsourcing

Failed predictions do not come much more spectacular than this. In the early months of 1995, American magazine Newsweek commissioned astronomer Clifford Stoll to deliver his verdict on an innovation that was the talk of the technology world. Under the headline ‘The Internet? Bah!’, he turned his attention to what was then widely referred to as the world wide web and did not so much turn up the heat as blow the whole concept out of the water.

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Turn Away The Bots, Not Your Customers

Forrester Digital Transformation

We’ve all been there — we’re on our favorite website trying to buy the latest gadget, reserve concert tickets, or claim an advertised reward. We may be in a rush, we may be excited to snag the item we’re looking for, and we fill in our information and click along to complete the transaction. Just […].

Retail 246
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How To Implement A Help Desk System?

31 West

Businesses implement help desk systems to provide their customers with instant support whenever they face any issue. It ensures that customers acquire the best out of any product or service. But setting up a help desk system is not as easy as it sounds. It requires a lot of time and resources to set up an effective and efficient help desk system. A help desk system can help grow your business, but not all of them deliver quality service.

Software 130
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Today in Global Small Business: Why SMEs Must Cross Borders

The Global Small Business Blog

©iStock/cybrain What's affecting me, my clients, my colleagues and other global small business owners: Why SMEs must cross borders. 3 obstacles to globalizing a digital platform. Quote of the week: “E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez A strong cross-border strategy is key to sustaining e-commerce growth post-pandemic.

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Must have skills & qualities for any contact center agent 

Redial

I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience. Ensuring those skills with the capacity to create a positive impact not only for the individual but also for the company.

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Help Desk Ticket Response Time : 10 Ways To Reduce It

31 West

Azita Marine was facing some issues related to its help desk response time. The average response time for customer tickets was very high, causing some to feel frustrated. In the times when a customer is a king, the help desk is the throne. From providing support to managing requests and keeping track of progress, the help desk is responsible for ensuring customers’ happiness via communication.

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Only 9 Days Left to Register for the Biggest and Best Global Small Business Forum on the Planet

The Global Small Business Blog

©2022 Global TradeSource, Ltd. All rights reserved. You won't want to miss the biggest and best 7th Annual Global Small Business Forum on the planet held virtually on Friday, October 21st from 8:00AM-11:30AM CT. The theme is: #rebootyourbusinessforglboalgrowth. Lead sponsor is Associated Bank with support from Foley & Lardner. Below is a listing of the speakers.

Banking 203
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How should you choose the first programming language for your project?

Groove Technology

Don’t you believe it’s necessary to know how big you would like to build your house before making any conclusions? How many bedrooms do you require? Where would you like your house to be located? Would it be made of wood or brick? The following may seem paradoxical depending on your expertise in the area. Still, it is important to remember that every technical item is developed in response to a non-technical demand.

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The B2B CMO And Marketing Operations: A Symbiotic Relationship

Forrester Digital Transformation

CMOs and marketing operations teams benefit greatly by partnering and working together.

Marketing 240
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Will fusion energy help decarbonize the power system?

McKinsey and Company

Nuclear fusion has long been considered a near-impossible clean-energy solution. But technological advances—and the need for a flexible zero-carbon power grid—have made fusion worth considering.

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Deep Dives Into Globalization

The Global Small Business Blog

©iStock/Heiko119 Explore how the movement of talent impacts creative quality, new expansion opportunities, why partnerships matter for global domination and more. Take your deep dive into globalization here.

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A look into the BPO & nearshore industry in times of global financial concern 

Redial

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Of all that is mentioned, I can agree that the economic area is the most affected, both for individuals and entities. The recent changes and behavior of the markets have represented a vulnerability, especially for companies seeking to develop alternatives, safeguarding the possibility of assuming even more risk.

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Balance Digital Accountability To Optimize Digital Teams

Forrester Digital Transformation

There’s no one-size-fits-all approach to digital team org structure. Instead, digital leaders should align to three critical capabilities as they build out their organizational structure.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Raising the resilience of your organization

McKinsey and Company

Repeatedly rebounding from disruption is tough, but some companies have a recipe for success: a systems mindset emphasizing agility, psychological safety, adaptable leadership, and cohesive culture.

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Watch What Is Next for TikTok

The Global Small Business Blog

©iStock/hapabapa TikTok has been intensifying competition with Meta and other rivals, luring younger users as well as popular influencers. Now it appears to be deepening its foray into e-commerce with plans to operate its own warehouses in the United States — the kind of packing and shipping facilities more associated with Amazon or Walmart than the social media platform best known for addictive short videos.

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Contact Center Location Strategy in a Remote World

Blue Ocean

How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world.

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Meet Two Schrödinger’s Cats, Web3 And The Metaverse, At Technology & Innovation APAC In Sydney

Forrester Digital Transformation

This Technology & Innovation APAC, come listen to Sam Higgins and I talk about two Schrödinger’s cats in today’s tech ecosystem. First up: Web3. Some believe that Web3 will change the World Wide Web as we know it by giving users more control over their data and identities, ushering in better incentive structures for creators […].

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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The scaling imperative for industry 4.0

McKinsey and Company

Global Lighthouse Network organizations continue to light the way in the Fourth Industrial Revolution. To keep up, companies must now scale technologies across sites and value chains.

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Velocity Global named a Leader in Everest Group’s global Employer of Record PEAK Matrix®

Velocity Global

DENVER, October 13, 2022 —. Report highlights exhaustive breadth of solutions, in-depth local expertise, and extensive global coverage. Velocity Global , the leading provider of global talent solutions, today announced that it was recognized as a Leader in Everest Group’s PEAK Matrix® Assessment 2022 for Employer of Record (EoR) Solutions. The report evaluated 15 EoR solution providers on their vision, capability, and market impact, taking into account client references as well as an ongoing ana

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How to Launch a Successful Outsourced Contact Center Implementation

Blue Ocean

The launch of your outsourced contact center implementation may be a strenuous time – there's so much at stake for your business. That said, it shouldn’t be a headache.

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Outexecute When You Can’t Outspend: How To Compete With Amazon In Paid Search

Forrester Digital Transformation

Given Amazon's dominance, competing with it in the Google Ads auction is uniquely challenging. But companies can use a strategic approach to make gains.

Marketing 130
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Embedded finance: Who will lead the next payments revolution?

McKinsey and Company

Winners are already emerging in the race to provide banking and payments infrastructure for embedded finance, but incumbents and new entrants still have time to claim a share of this dynamic market.

Finance 124
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Cost vs Quality in Customer Experience

Microsourcing

The red pen is out in earnest. Between soaring inflation, the lingering impact of the global pandemic and supply chain issues , executives and managers around the world have been told to prepare for tough financial times and that means taking a serious look at where money is being spent and, more importantly, where it can be saved. There is nothing quite like a budget paper covered in red ink to send a chill down the spine of a business unit or team, let alone customers who fear that cost-cuttin

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Your guide to intelligent document processing (IDP)

Hyland

In this piece: What is intelligent document processing? The four main components of IDP. What differentiates IA from IDP? Why is document processing important? The benefits of intelligent document processing. How does intelligent document processing work? Use cases for intelligent document processing. Documents are everywhere — and the information contained within them is key to your organization’s success.

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Meet The New Analyst Covering Enterprise Transformation

Forrester Digital Transformation

Meet Manuel Geitz, the new analyst covering Enterprise Transformation, Innovation and Strategy. His core interest is in the execution of change.

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Sustaining digital payments growth: Winning models in emerging markets

McKinsey and Company

Digital payment transactions are skyrocketing in emerging markets as innovations proliferate. Banks, fintechs, and telecom companies must quickly develop their strategy to compete for market share.

Marketing 120
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The Science of Thinking Breakthroughs from Dr. Domenico Lepore for Today’s Complex Business Environment

Intelligent Management Inc.

And now for something completely different… Do you want to hear insight and foresight about business like you’ve never heard before? Dr. Domenico Lepore is one of the most provocative, knowledgeable and impactful business thinkers today. (And yes, he’s our Founder!). Today’s post is a quick break from our series on a systemic approach to org design, management and operations.

Design 98
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SEBPO Recognized as One of CIO Bulletin’s 50 Best Companies to Watch 2022

SEBPO

SEBPO Recognized as One of CIO Bulletin’s 50 Best Companies to Watch 2022. October 11, 2022. SEBPO Recognized as One of CIO Bulletin’s 50 Best Companies to Watch 2022. Today, CIO Bulletin named SEBPO one of the 50 Best Companies to Watch in 2022 and recognized the Company for years of innovation, best practice implementations, and accuracy ratings of over 99%.

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Meta Connect 2022: My Take On Its Consumer-Focused VR, Avatar, And Metaverse Announcements

Forrester Digital Transformation

Meta hosted its Meta Connect event virtually on October 11. Here are a few key announcements and my analysis from a consumer perspective.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.