Sat.Feb 11, 2023 - Fri.Feb 17, 2023

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How to find the right outsourcing provider

ScaleHub

Outsourcing isn’t just a cost effective way to streamline certain processes. It’s the logical next step in expanding your company’s footprint in a productive way. In our previous post , we discussed why companies outsource their tasks and some questions to consider. Apart from understanding the ins and outs of outsourcing, choosing the right outsourcing company also depends on your company’s unique needs.

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Stay Away From Bribes in International or Any Business

The Global Small Business Blog

©iStock/Atstock Productions In 2021, Deutsche Bank agreed to pay $130 million largely to settle allegations that it violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business. Let me repeat the key part of what they did wrong: They violated laws against bribery by using middlemen and hiding its payments to them as part of a global effort to win business.

Banking 200
professionals

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Future Of Cloud Computing 2025 : 10 Trends And Predictions

31 West

As businesses are increasingly opting for digital transformation , they also need improved business management, fast processes, flexibility, and good returns. Cloud computing technologies provide the essential process enhancing options and scalability, ensuring the best results. In simple words, cloud computing refers to the delivery of adding up services over the Internet.

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How a Software Provider Used Outsourcing for Product Development + Testing

SEBPO

“Thank you all for your great support and service. I really appreciate all your help and for always thinking out of the box.” – Senior Project Manager Case Study How a Software Provider Used Outsourcing for Product Development + Testing A software solutions company with a diverse, multi-million dollar customer base needed help, fast. When demand for this company’s services began to increase rapidly, they needed help effectively scaling their testing capabilities without breaking the bank a

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Key Parameters for Outsourcing Specialized Banking, Mortgage, and Risk and Compliance in Emerging Geographies | Market Insights™

Everest Group

Emerging Geographies VIEW THE FULL REPORT

Banking 52
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Drive Growth With Digital Accessibility: Best Practices From Three Retailers

Forrester Digital Transformation

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9 trillion and an accessible digital storefront gives you access to this market.

Retail 246

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The Importance of Employee Training in Call Centers

Redial

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing in employee training in call centers is essential. This can also help improve employee performance, increase customer satisfaction, and boost employee confidence and enthusiasm.

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Confused about the Theory of Constraints? Don’t be!

Intelligent Management Inc.

A lot of confusion has arisen about the Theory of Constraints (TOC) and people publish the strangest things about it. Just this week, an entrepreneur in the USA is quoted as saying that his company “applies the theory of constraints to help identify the most pressing factors that stand in the way of achieving a goal and then systematically acts to remove or lessen the constraint to minimize its impact.

Design 145
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How To Navigate The Generative AI Hype In Customer Service

Forrester Digital Transformation

If your inbox (or social media feed) looks anything like ours, you’ve likely been seeing announcement after announcement of vendor integrations with OpenAI’s ChatGPT or other generative AI technologies. The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one.

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The Birth of Globalization. You'll Find It In New Orleans

The Global Small Business Blog

©iStock/SkyF New Orleans, the city that was once the world’s gateway to America is betting it can win in a new and different era of global integration. A critical gateway between the Mississippi River and global oceans, New Orleans has been an entry and exit point for the United States since before the Louisiana Purchase. The city is now betting that position will continue — and even deepen — as the world enters a new era of global integration.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Deploying a Sitecore instance on a “local” Kubernetes (k8s) setup

Perficient Digital Transformation

Have you ever wondered about having a local Sitecore instance on a local deployment of k8s? I was curious and decided to dive headfirst into the unknown world of k8s virtualization on a local setup. In this blog series I will be sharing the details my journey, my findings the mistakes/successes, and the final state of my discovery. The Idea Having experience with developing/deploying Sitecore with Docker Containers, I was curious as to the possibility of doing the same using Kubernetes.

Research 142
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Into all problem-solving, a little dissent must fall

McKinsey and Company

In today’s interconnected business environment, companies won’t be able to solve problems effectively without encouraging “contributory dissent”—a healthy approach to gathering diverse perspectives that should be taught to team members, modeled by leaders, and supported by culture.

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Younger Business Buyers Are Having Their Say

Forrester Digital Transformation

The latest data from Forrester’s annual Buyers’ Journey Survey — the largest and most comprehensive business buying study in the world, with more than 20,000 respondents across 14 countries — reveals a few surprising insights about the latest business buying behaviors.

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Do You Temu?

The Global Small Business Blog

©iStock/grinvalds Did you miss the Super Bowl 2023 commercial – "Shop Like a Billionaire" – by the U.S. shopping app owned by Chinese e-commerce giant PDD Holdings Inc. ? Spending big money like Temu did shows how serious they are about penetrating the U.S. e-commerce market. The commercial's jingle has a woman saying, “The prices blow my mind. I feel so rich.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Optimizely CMS 12 – Unique upgrade challenges

Perficient Digital Transformation

By now, a lot of us have already participated in one or more CMS 12 upgrade projects. The others are still evaluating whether they should do it now or wait some more. Regardless of when you do it, there will definitely be some unique upgrade challenges you will come across, as I and many others did with the projects we worked on. And most of these depend on the actual project and its previous implementations that need more than normal tweaking with upgrade, or sometimes a complete redo as the ex

Marketing 131
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Planning for uncertainty in commercial aerospace

McKinsey and Company

Commercial aviation faces its most uncertain future in decades. COVID-depressed demand is now resurging, but there are many uncertainties and challenges for operators and manufacturers to manage.

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The 10 Biggest Intent Data Mistakes For B2B Marketing And Sales

Forrester Digital Transformation

Learn the top 10 mistakes to avoid for B2B marketing and sales organizations to maximize the competitive advantage that intent data offers.

Sales 242
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Today in Global Small Business: How to Make Your Global Small Business More Sustainable

The Global Small Business Blog

©iStock/Fahroni What's affecting me, my clients, my colleagues and other global small business owners: How to make your global small business more sustainable. According to Reuters , shoppers globally are expected to pay even more for branded food items in the coming year as packaged goods production expenses remain high. Nearly half of small business owners (47%) say the economy is in a recession already, with an almost equal percentage (48%) describing the economy as “poor.

Jobbing 147
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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Perficient is a 2023 Best Places to Work Finalist in St. Louis Once Again

Perficient Digital Transformation

An organization that is strong and engaged understands its employees, customers, and partners. That said, a strong organization also creates and fosters a culture where employees feel valued, heard, and appreciated for their contributions. Given this, we’re honored to be recognized once again for our commitment to cultivating an award-winning culture here at Perficient.

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What is productivity?

McKinsey and Company

Simply put, productivity measures the amount of value created for each hour that is worked in a society.

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Do You Believe Customer Obsession Is Worth It In A Difficult Economy?

Forrester Digital Transformation

I’ve just kicked off some new research to fuel a keynote and two track sessions at Forrester’s CX North America Forum, coming up June 13–15 in Nashville. I’m calling this research, “Customer Obsession For When The Going Gets Tough.

Research 130
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IVEMSA Celebrates Continuing Partnership as Sierra Aluminum Breaks Ground on $85 MDD Mexicali Facility

Ivemsa

Sierra Aluminum, a division of Samuel, Son & Co., Limited celebrated its groundbreaking for its 370,000+ square-foot facility in Mexicali, Baja. The plant increases the company’s extrusion, anodizing, and painting capacity with the addition of a greenfield facility, optimizing its presence in the area. Since 2021, IVEMSA has worked with the aluminum extrusion company by assisting with due diligence, land and developer selection, and the evaluation of different locations to determine th

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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From Data Swamp to Data Lake

Perficient Digital Transformation

For several years now I have heard people that wanted to slow the progress of companies becoming data-driven use the term “Data Swamp”, usually without much understanding of what a Data Swamp is. In this series of blogs, I will define what a Data Swamp really is and why it may not be a bad thing. More importantly, I will explain how straightforward it is to keep a data lake from becoming a Data Swamp or how to turn your Data Swamp into a data lake.

Analytics 111
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Is Now the Time to Ride the Wave of Offshore Digital Marketing?

AS White Global

Traditionally, offshoring has been synonymous with IT and accounting capability. However, digital marketing is now one of the fastest-growing sectors in the market. Not surprisingly, most companies have some form of digital presence. Be it their website, ecommerce, Google/PPC ads, or social media. Given the stats below, coupled with collaborative tools such as Monday.com, Trello, and Zoom, it’s no wonder many brands are investigating offshore capability for their digital marketing requirements.

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Great Technology Organizations Have Great Security Organizations

Forrester Digital Transformation

Forrester has been researching future fit organizations for the past few years, those organizations that have evolved their technology strategy to enable their firm’s customer-obsessed business strategy.

Research 130
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Go Global: EOR Canada

Global Expansion

The Canadian economy is among the ten largest economies in the world and boasts a $1.99-trillion economy with an average income tax rate that’s lower than the United States. It offers a progressive taxation system that benefits businesses, as well as access to over one and a half billion consumers through international trade agreements and partners.

Finance 98
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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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Mastering Cloud Transformation for Business: Program Model

Perficient Digital Transformation

As IT leaders and VPs of IT, navigating the challenges of digital transformation can be a daunting task. Balancing the need for innovation and growth with the need for stability and cost-effectiveness is a constant struggle. However, cloud technology offers a way to achieve both goals through the implementation of a comprehensive Cloud Transformation strategy.

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What is Hardware Asset Management and Why is Important for Your Organization

V-Soft Consulting

A lot of organizations struggle to keep track of their hardware systems and their validity. However, this issue can be resolved by utilizing ServiceNow’s Hardware Asset Management, which helps in improving hardware governance and speed time to insights and action. Let us take a closer look at what exactly a Hardware Asset Management is and how you could benefit from it.

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Meet The New VP, Research Director For The B2B Marketing Executives Service

Forrester Digital Transformation

The quality of the people, the collaborative culture, and the ability to help clients shorten the distance between bold vision and superior impact through customer obsession are why I joined Forrester.

Research 130
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Beeler.Tech Basecamp

SEBPO

Beeler.Tech Basecamp February 26 – March 1, 2023 Newport Beach, CA “It is the long history of humankind. that those who learned to collaborate and improve most effectively have prevailed.” – Charles Darwin Gather around the conference room, publishers and vendors! SEBPO’s Senior VP of Corporate Development, Ray Adamson, is gearing up to take on Beeler.Tech Basecamp February 26th through March 1st to discuss and strategize about the hottest topics circulating the industry today.

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.