31 West

JUNE 24, 2018

IMPORTANCE OF CUSTOMER SERVICE. Have you ever asked yourself – What is the importance of customer service? Is it really that important? Does it have to be great? Isn’t good, good enough? Take a look back at your personal experience with companies, and you’ll agree with us that there have been only a few times that customer service was so great it made you feel like a special customer and not just another unresolved ticket.

Customer Service 130

Customer Service Service Out-Tasking Research 130

Blue Ocean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver. With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the Best Western organization.

Customer Service 117

Customer Service Service Jobbing Contact Center Outsourcing 117

SourceFit

JUNE 27, 2018

Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP). CCAP said the business process outsourcing (BPO) sector will expand by 7 to 9 percent this year, higher than the 6 to 7 growth forecast for the global outsourcing industry.

Jobbing 52

Jobbing BPO Call Center Business Process Outsourcing 52