Global Expansion
JUNE 8, 2025
If there’s a word which captures 2025 so far, ‘unpredictable’ must be a strong candidate. Punishing inflation, fluctuating employment rates, see-sawing consumer confidence… and let’s not forget the roller coaster tariff ride of US economic policy. And the cost of hiring remains stubbornly high as the never-ending war for talent rages.
Go4Customer
JUNE 13, 2025
Do you know how fast-paced our new world is becoming? It is the digital age, which is manifesting its way to becoming fully AI-powered. The future is AI, that we know, but it will happen so fast; nobody would have that coming. Businesses are now running and searching for new ways to improve their contact center efficiencies using AI. Adopting AI to deliver an exceptional customer experience and optimize operational efficiency is challen.
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Everest Group
JUNE 12, 2025
Everest Group has released its BPS Top 50 2025 report, ranking the world’s largest third-party Business Process Services (BPS) providers by 2024 revenue. This year’s edition reveals an industry energized by digital acceleration, strategic acquisitions, and continued demand for scalable, tech-enabled services. Despite a dynamic global environment, the BPS market delivered robust growth in 2024, driven by a combination of organic expansion and mergers and acquisitions.
Serigor Inc
JUNE 10, 2025
Hiring is one of the most critical decisions a company makes. The two main approaches—traditional hiring and flexible staffing—each offer different benefits and drawbacks. Traditional Hiring typically involves recruiting full-time employees who join the team on a permanent basis. This approach emphasizes stability, long-term investment, and in-depth onboarding.
Speaker: Anise Wiley-Little
In today’s rapidly shifting workplace landscape, this presentation explores how Human Resources professionals can lead the transformation toward inclusive, equity-centered practices that don’t just align with organizational values but drive innovation, retention, and long-term profitability. Framed through the concept of the economics of belonging, we’ll examine how inclusive design across hiring, development, and leadership pipelines creates measurable value for both for-profit and nonprofit or
Offshore India Data Entry
JUNE 12, 2025
Businesses are currently confronting increased pressure to manage HR and payroll functions with more accuracy, compliance, and speed. Hiring and managing internal teams can be expensive and inefficient, particularly for emerging companies. Thanks to these, more organizations are outsourcing these responsibilities to specialized HR & payroll BPO services.
Forrester Digital Transformation
JUNE 11, 2025
I’ve been closely following the evolution of AI infrastructure for a while now. Honestly, the pace at which things are changing is both thrilling and a little overwhelming.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Everest Group
JUNE 13, 2025
Everest Group has released its 2025 BPS Top 50 , highlighting the world’s largest third-party Business Process Services (BPS) providers. This annual ranking offers insights into the evolving dynamics of the BPS industry, emphasizing the strategies and innovations propelling these organizations forward. Key Highlights from the 2025 BPS Top 50 Top 10 BPS Providers by Revenue : The leading firms include ADP, Accenture, TP (formerly Teleperformance), Concentrix, Paychex, Foundever, Genpact, Co
AS White Global
JUNE 9, 2025
For GSA Insurance Brokers , engaging international support staff via ASW Global has proven to be a pivotal growth strategy for the business and for their people. Rocco Pirrello , Executive General Manager-Operations, reflects on how GSA’s partnership with ASW has supported organisational agility, workforce productivity, and overall business performance.
NoonDalton
JUNE 9, 2025
Artificial intelligence is no longer a futuristic concept. It’s embedded in how modern businesses operate. From chatbots that handle customer queries to robotic process automation (RPA) for back-office workflows, AI is touted as the ultimate solution for speed, efficiency, and cost savings. But while AI promises a lot, the real-world results don’t always match the marketing.
Zinnov
JUNE 12, 2025
Zinnov , a leading global management and strategy consulting firm, today announced its inclusion in the prestigious IAOP® 2025 Global Outsourcing 100® list under the Advisor category. This recognition underscores Zinnov’s enduring commitment to delivering exceptional value through innovative, customer-centric advisory solutions for Global Capability Centers (GCCs), digital transformation, and outsourcing strategy.
Advertiser: Paycor
AI is reshaping the business landscape, including HR. This guide is designed to help you understand and implement AI effectively for tangible benefits and a more strategic approach. Learn how to: Automate routine tasks Boost data insights Enhance employee experiences Drive HR’s strategic value Download the guide today!
Everest Group
JUNE 10, 2025
Portugal has long stood out as a talent -rich and cost-effective destination for Global Business Services (GBS), Information Technology (IT), Business Process Outsourcing (BPO), and Customer Experience (CX) delivery. However, the country’s evolving labor landscape, shaped by the “Decent Work Agenda” and regulatory changes, has since introduced new compliance dynamics that global organizations must now factor into their location strategies.
Perficient Digital Transformation
JUNE 12, 2025
In today’s data-driven business environment, organizations rely heavily on analytics to make strategic decisions. However, the effectiveness of analytics reporting depends on the quality, consistency, and reliability of data. This is where Master Data Management (MDM) plays a crucial role. By establishing a single, authoritative source of truth for critical data domains, MDM ensures that analytics reporting is built on a foundation of high-quality, trustworthy information.
Designveloper
JUNE 11, 2025
Vietnam has rapidly emerged as a global tech outsourcing hub, especially in the field of healthcare web development. As a leading web and software development company based in Vietnam, we at Designveloper have been at the forefront of this digital revolution. In this article, we explore why healthcare organizations worldwide are turning to Vietnam for web development, the current trends in healthcare tech, and what makes Designveloper stand out as a healthcare web development company in Vietnam.
Zinnov
JUNE 13, 2025
What does it take to turn a company into a leadership factory – and a country into a product powerhouse? In this premiere episode of Legends & Legacies , Zinnov’s President Sidhant Rastogi sits down with Ajai Chowdhry, Padma Bhushan awardee and HCL co-founder, to decode the DNA of enduring value creation in people, technology, and nations.
Speaker: Ron Fish, Global Talent Acquisition Executive
As companies rethink global recruiting strategies, nearshore staffing is emerging as a smarter, more strategic alternative to traditional offshoring models. Join this new webinar with industry leader Ron Fish to learn how nearshore models help organizations scale faster, operate more flexibly, and build globally aligned teams—without the common pitfalls and misalignment of offshoring strategies!
Everest Group
JUNE 11, 2025
For all practical purposes, most service delivery models today are still centered around one thing: human effort. Whether it’s time and material (T&M), fixed fee, or milestone-based, the commercial model revolves around the number of hours someone puts in, not necessarily the outcomes achieved. This can be primarily attributed to ease of convenience associated with the traditional pricing models in the context of services.
Horses for Sources
JUNE 10, 2025
We’ve spent the last decade-plus romanticizing automation and AI, and now the hangover’s (finally) kicking in. Most of us are avoiding CoPilot like the new Clippy, while GenAI and Agentic get tossed into PowerPoint decks like fairy dust. And meanwhile, our businesses still run on Excel macros, spaghetti code, and tribal knowledge. Bad data is killing businesses The truth?
Designveloper
JUNE 8, 2025
Vietnam has rapidly emerged as a hotspot for offshore app development, attracting businesses with its combination of skilled talent and cost-effective solutions. The country boasts around 530,000 software developers, with about 57,000 IT graduates entering the workforce each year. This deep talent pool has earned Vietnam a place among the top global outsourcing destinations (it secured 7th place in Kearney’s 2023 Global Services Location Index).
Zinnov
JUNE 8, 2025
In 2024, the U.S. Healthcare system spent nearly USD 5 Tn – and over USD 110 Bn of that went toward one critical but often overlooked function: Revenue Cycle Management (RCM). At first glance, this might seem like just another back-office line item. But look closer, and you’ll see something more revealing: a growing operational crisis, quietly draining billions in uncollected revenue, administrative waste, and claim denials.
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85% of teams are using AI, but only 27% report clear productivity gains. Why? Because most are still stuck in surface-level adoption. In this expert panel, top voices in workplace strategy and remote innovation—Dr. Gleb Tsipursky, Phil Kirschner, Nadia Harris, and Eryn Peters—reveal how leading teams are cutting digital noise, training AI to fit their workflows, and building cultures that embrace change.
Everest Group
JUNE 13, 2025
The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services and stepped up by providing tailored and customized services to address the need for greater agility.
HCL Technologies
JUNE 12, 2025
Volvo Cars and HCLTech collaborate to drive transformation of engineering services sumanta.biswas Thu, 06/12/2025 - 09:16 NOIDA, India, June 12, 2025 — HCLTech , a leading global technology company, today announced that Volvo Cars has chosen HCLTech as one of its strategic suppliers for engineering services. Volvo Cars has been at the forefront of automotive innovation for many years and has set out to shape the future of mobility with strong ambitions on sustainable growth, as it seeks to offe
Perficient Digital Transformation
JUNE 11, 2025
Dr. Pete Cornwell, Director of Contact Center, offers a fresh perspective on customer care and is sharing his wealth of knowledge at Customer Contact Week in Las Vegas. With over 35 years of experience spanning information systems, design, architecture, and consulting for industry leaders like Terazo and Blue Cross Blue Shield North Carolina, his expertise runs deep.
Intugo
JUNE 12, 2025
Without doubt, when small and medium-sized businesses hear the term marketing staffing , many envision handing over their marketing efforts to an external agency with limited oversight and transparency. Concerns often revolve around a lack of strategic alignment, inconsistent communication, and an inability to adapt to rapid changes in the market. At Intugo , the approach is different.
Speaker: Liz Charron
From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab
Everest Group
JUNE 13, 2025
Everest Group’s Flagship Event Comes to India For the first time ever, Engage is coming to India—live in Bengaluru on November 13, 2025. This one-day event marks a pivotal moment for leaders across Global Capability Centers (GCCs), Global Business Services (GBS), and shared services organizations navigating fast-evolving priorities. At Engage – India 2025, you’ll join an elite network of industry peers and Everest Group experts to explore what’s shaping the future of global delivery models.
The Hackett Group
JUNE 9, 2025
Top finance organizations use Gen AI to automate processes, accelerate cycle times and improve strategic decision-making across the enterprise MIAMI – JUNE 9, 2025 – The Hackett Group, Inc. (NASDAQ: HCKT), a leading generative artificial intelligence (Gen AI) consultancy and executive advisory firm, today released its 2025 Digital World Class ® Finance research.
Perficient Digital Transformation
JUNE 10, 2025
With thousands of skilled strategists and technologists worldwide , Perficient harnesses a collaborative spirit that d elivers real results through the power of technology. We combine o ur deep industry expertis e with trusted partnerships alongside leading technology innovators to trans form some of the world’s biggest brands. Perficient’s vision is to be the place where great minds and great companies converge to boldly advance business.
V-Soft Consulting
JUNE 13, 2025
Salesforce is already recognized as a number one Customer Relationship Manager (CRM) platform for companies of all sizes and across industries. With a touch of Generative Artificial Intelligence (GenAI) and Machine Learning, Salesforce’s Einstein AI Chatbot is now providing autonomous, predictive, and generative capabilities at its core.
Advertiser: Paycor
Get Paycor’s guide, based on a survey of 3,000+ professionals, and learn why successful companies are: Almost 80% more likely to identify top talent through formal systems 40% more likely to protect managers’ time spent on coaching 83% more likely to plan to upskill their teams and more!
Everest Group
JUNE 12, 2025
Setting the scene – FinOps moving from cost reports to business value More than a thousand FinOps practitioners converged on San Diego this June, and the vibe was unmistakable: FinOps has broken out of the “ cloud cost-tracking” corner and is repositioning itself as the economic operating model for every digital workload. In just two days, the FinOps conversations leapt from invoice tags to artificial intelligence (AI)-driven guardrails, Software-as-a-Service (SaaS) spend, and carbon intensi
HCL Technologies
JUNE 12, 2025
Volvo Cars and HCLTech collaborate to drive engineering transformation sumanta.biswas Thu, 06/12/2025 - 09:16 NOIDA, India, June 12, 2025 — HCLTech , a leading global technology company, today announced that Volvo Cars has chosen HCLTech as one of its strategic suppliers for engineering services. Volvo Cars has been at the forefront of automotive innovation for many years and has set out to shape the future of mobility with strong ambitions on sustainable growth, as it seeks to offer clients th
Groove Technology
JUNE 13, 2025
For any automation system, stability is essential—but without reliable backups, all your work is vulnerable to data loss. n8n , as a powerful open-source workflow automation tool, gives teams the ability to automate complex processes. But ensuring your workflows, credentials, and execution data are protected requires a solid n8n backup strategy.
Perficient Digital Transformation
JUNE 11, 2025
To make streamline project development and maintenance, in any programming language, we need the support of metadata, configuration, and documentation. Project configurations can be done using configuration files. Configuration files are easy to use and make it user friendly to interact with developer. One such type of configuration files used in DBT are the YAML files.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
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