Sat.Aug 14, 2021 - Fri.Aug 20, 2021

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E-commerce site for a bedding brand

Groove Technology

Customer. Our customer is a Vietnamese bedding brand providing bedding products with the concept of minimalism. Challenge. The customer already had a website, but it had not worked effectively, and they wanted to move to Shopify platform. Because of the minimalism concept, the customer asked Groove Technology to design their online store with simple, neat & clean theme.

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Citizen Development—What Every Business User Should Know

Automation Anywhere

You’ve been invited to become a citizen developer in your company. If you go online, you’ll find lots of articles about citizen development. In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. Here’s why citizen development is a good thing for you.

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Customer Experience Agility: The Secret to Great Customer Service

VXI

Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as an ability to change the body’s position efficiently and requires the integration of isolated movement skills using a combination of balance, coordination, speed, reflexes, strength, and endurance. Transposing this to the Business Process Outsourcing (BPO) industry terms, customer experience (CX) agility is the ability of the service provider to swiftly mobi

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What are the ingredients of an Agile way of working?

Wirtek

Agile was born as an alternative to the process and document-heavy way of developing software that relied on intense planning, such as Waterfall. The big problem was that planning and documenting took away focus from what really matters - delivering quality to customers. There was no outside feedback from end-users or customers until the very end of the development process.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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E-commerce website for an eyewear brand

Groove Technology

Customer. Our customer is an eyewear brand for women based in London. Challenge. The target customers of the brand are modern, busy women. Therefore, the online store also needed to reflect the brand’s identity. Their existing online site did not fully reflect their image, so they needed Groove Technology to upgrade the design. Technologies. React Native, Shopify, Node.JS, MongoDB.

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The channel-less customer experience

Microsourcing

Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the increased popularity of online shopping amongst customers - 95% of purchases are estimated to be made online by 2040 - eCommerce channels are paving ways for businesses to capitalize on, and also making it even easier to optimize the buying journey for their target markets.

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Think The Same as a Global Software Company

Bydrec

Since the software development process is often long and involved, companies like Bydrec utilize a system development life cycle to organize a project with greater efficiency and quality. A system development life cycle (SDLC) is a project management model that employs system development strategies and oversees a project from conception to employment to general maintenance.

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E-commerce website for hand tools company

Groove Technology

Customer. The customer, a company based in Australia, provides hand tools such as ratchets, sockets, wrenches, … Challenge. The customer wanted to boost their online business, especially with heavy tools. They asked Groove Technology to fix the speed problem of their website for better user experience. Technologies. React Native, Shopify, Node.JS, MongoDB.

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How digital disruption can drive business innovation

Microsourcing

Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption opportunities are helping businesses stay competitive. Examples include adopting artificial intelligence (AI) to drive customer experience strategies and automation in B2B sales campaigns.

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Gartner's Three Step Process for a Successful RPA Journey

V-Soft Consulting

Starting your RPA journey can be challenging, and being completely aware of the initial steps in an RPA implementation will set you up for success in achieving automation. One of the world’s leading research and advisory companies, Gartner, has developed a three-step process to help companies like yours begin the RPA journey.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST. Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability.

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E-commerce site for household storage supplier

Groove Technology

Customer. Our customer is an Australian company and their products are storage items for bathroom, laundry, kitchen, bedroom,… Challenge. The customer was a start-up, and they were struggling in defining the main theme for their online store. They asked Groove Technology to pay much attention to the design theme and highlight the main features of their products.

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Is the UK Outsourcing More Jobs?

NoonDalton

At this point, nobody wants to read another blog about Covid-19 or Brexit. But when it comes to UK outsourcing, there are some changes on the horizon worth mentioning. . As if Brexit hadn’t put businesses under enough pressure, the Coronavirus (with new variants) has had an impact on the modern workplace. For nearly 2 years, companies have had to adopt an “adapt and survive” type of mantra.

Jobbing 98
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Why You Should Consider RPA for Legacy System Modernization

V-Soft Consulting

For businesses to stay relevant, efficient, meet dynamic customer trends, and promote innovation, they're turning to digital transformation solutions, especially in such a digital era. One of the complex challenges many are facing, though, are transitioning from and dealing with legacy systems.

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The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

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Why USA Start Believe Outsourcing After Post Covid Pandemic

Offshore India Data Entry

The COVID-19 pandemic has pushed finance companies to adjust their style of working quickly and in the future. When the global epidemic transformed into an economic catastrophe, tremendous unemployment and social discontent were generated. Amid all these global pandemics, Western firms were seemed increasingly reliant on outsourcing services to BPO companies function their important back-office tasks and lead their firms smoothly.

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Call Center Outsourcing: What are the Hidden Costs and Commitments?

Simplr

At a certain point in a business’s growth, outsourcing becomes a necessity. With the demands of the “NOW Customer” higher than ever, customer service is at the forefront of every business model. The economic benefits of high-quality customer experiences include an increase in revenue , longer customer lifetime value, and a better chance of outperforming the competition.

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Digitally Transforming Offices for a Post-Covid World

comeMakeit

We’ve been working with Integrated Workspace Management Systems (IWMS) companies for many years, building and customizing their products and platforms for corporate real estate and facilities managers. But never before have we witnessed such drastic changes in our work and workspace management systems. Innovations are changing our workspaces and their management systems as a response to the pandemic.

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Using AI for Predictive Maintenance in Manufacturing

V-Soft Consulting

With digital transformation being embraced by industries, and exponential growth in the fields of Artificial Intelligence (AI) and Machine Learning (ML), businesses are changing the way they operate. In the manufacturing sector, the Industry 4.0 revolution is bringing in many changes. Advancements in automation technology and large-scale adoption of IoT devices in industrial settings is leading to a data explosion, which can be used to increase speed, flexibility and production in manufacturing

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Building A Superstar Global Workforce: What We Aren’t Talking About Enough

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

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Process Orchestration and Automation—a Winning Combination for Business

Automation Anywhere

Orchestration can be defined in many ways. When one thinks about the term, the musical definition often comes to mind. In that context, it can be defined as the arrangement of a musical composition for performance by an orchestra that results in a harmonious rendering for the audience to enjoy. Businesses can enjoy another type of harmonious rendering brought about by process orchestration.

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Is Technology Making Outsourcing Easier?

NoonDalton

Modern technology has revolutionized almost every aspect of our lives. Lightning-fast satellite internet, instant communication, automation. Technology has also impacted every professional field – and outsourcing is no different. . Businesses have been using Business Process Outsourcing (BPO) for years, as a means of cutting costs and improving efficiency.

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Open Access BPO: Premier outsourcing partner for On-Demand Gig Economy

OpenAccess BPO

The on-demand Gig Economy is here to stay. While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power. Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from […].

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How Does a PEO Operate to Help Your Business?

Mercans

The global PEO Service market size is projected to reach $1243.6 million by 2027, up from $511.5 million in 2020. Trends in the way we work and how companies are evolving and expanding mean that this accelerated growth isn’t likely to slow down any time soon. But what exactly is a PEO and why is there such demand for them? Simply put, a PEO—or professional employer organization—is a company that handles the administrative and legal tasks surrounding employment on behalf of a company.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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5 Change Management Best Practices for RPA

Automation Anywhere

Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. What is change management? As we explained in an earlier blog, “Choosing a SaaS Technology Partner for Enabling Change Management ,” change management can take many forms.

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Language Landscape: Latin America

Transperfect

As Latin America (LATAM) is becoming a key market for pharmaceutical companies, the need to connect with the patient population there has increased as well. But is translating your content from English to Spanish LATAM the right approach? As simple as this question may seem, the answer is complex. There are a few things you need to understand first.

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ARM Disruption – Are You Reg F Ready?

Provana

We recently caught up with Sara Woggerman and Mike Frost on our webina r, ARM Disruption – Are you Reg F Ready ? Th roughout the discussion, we touched on themes like assessing your Reg F risk appetite, making the switch to self-service collections, how to compete with new entrants and digitally native agencies, what to do with the Hunstein decision and more.

Service 87
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From onboarding to culture: a look inside life as a PartyLite engineer

The Scalers

CONTENTS What will you learn? Q. What do you do at PartyLite? Q. How long have you been a part of the team at PartyLite? Q. What made you apply to PartyLite? Q. What, according to you, is the best part about working for PartyLite? Q. Did you have any concerns about working remotely/onboarding remotely during the pandemic? How were those concerns handled?

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Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

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The importance of managing global compliance

Airswift

A well managed global compliance program is essential to smooth international business operations. For organisations operating across multiple international locations, global compliance is a significant factor that must be considered to ensure your business runs as smoothly as possible.

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Hiring in Brazil: Tips From The Pros

Globalization Partners

Over the course of the past decade, U.S.- owned companies have begun flooding into Latin America, but hiring in Brazil often inspires raised eyebrows when they see what it will cost to dip a toe in the water. As the largest and most populous country in South America and the eighth-largest economy in the world, Brazil is an attractive place for companies looking to expand globally.

Jobbing 83
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The Video Boom: The Remarkable ?Rise of Streaming Content

Transperfect

From Apple TV+ to Zoom, video platforms have experienced phenomenal growth since the beginning of the pandemic. Viewing of video content has surged since March 2020. Audiences have sought entertainment from the likes of streaming platforms such as Netflix, Amazon Prime Video, and Disney+; human interaction via Zoom; information and escapism through YouTube; and community from Instagram and TikTok.

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Has Immigration Increased in Your Part of the World? How Akorbi Language Services Can Help Now

Akorbi

Are you operating in a part of the United States where you’re seeing an influx of immigrants? Do you know the laws and programs when hiring an immigrant? Do you or someone in your company speak their language? If you’re asking yourself these questions, you will likely need a company like Akorbi for communication and compliance. In today’s blog, we will explain why.

Service 76
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.