Inbound customer service yields customer engagement solutions
Magellan Solutions
MARCH 23, 2016
By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their end, are expected to know all the answers to any questions customers might ask. They’re also expected to know when to escalate complaints to the appropriate contact persons. The point of all these is to arrive at customer engagement solutions that will benefit both the brand and the customer.
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